Does anyone have slow download problems with Ogero? This is my second day and the download speed barely hits 2mbps.
Upload and ping are not affected at all.
I tried two different modems and it's the same. I'm on VDSL Mazraa central.

I'm having the same issue, I asked them to upgrade me to VDSL, they kept me on ADSL2+ and the internet speed dropped to 0.5mbps.. I emailed them and contacted them, they're still looking into it, today the speed went up to 2mbps (no more jitter, and better ping). It is still ridiculous, but I'm still waiting for them to fix it.

Do not ignore it, their support is horrible, so you will have to contact them multiple times. Also check your landline number, is it down? mine is still down.
m0ei wroteI'm having the same issue, I asked them to upgrade me to VDSL, they kept me on ADSL2+ and the internet speed dropped to 0.5mbps.. I emailed them and contacted them, they're still looking into it, today the speed went up to 2mbps (no more jitter, and better ping). It is still ridiculous, but I'm still waiting for them to fix it.

Do not ignore it, their support is horrible, so you will have to contact them multiple times. Also check your landline number, is it down? mine is still down.
Hi, even if my speed tops at 7mbps, i can still ask them to upgrade to vdsl and helps improve the speed? thanks
mikasa wrote
m0ei wroteI'm having the same issue, I asked them to upgrade me to VDSL, they kept me on ADSL2+ and the internet speed dropped to 0.5mbps.. I emailed them and contacted them, they're still looking into it, today the speed went up to 2mbps (no more jitter, and better ping). It is still ridiculous, but I'm still waiting for them to fix it.

Do not ignore it, their support is horrible, so you will have to contact them multiple times. Also check your landline number, is it down? mine is still down.
Hi, even if my speed tops at 7mbps, i can still ask them to upgrade to vdsl and helps improve the speed? thanks
You should be within 1km to the centrale. Most probably you are farther than that.
18 days later
Hello guys, just wanted to ask a few questions regarding Ogero. Do they suffer packet loss while gaming from 7pm - 11pm. How's the FUP on their unlimited packages? Also, do you guys recommend any specific ADSL package? (I'm too far for VDSL, speed syncs at up to 14mbit). I've been having horrible experiences with all private ISPs.
a month later
i subscribed to the limited 300mbps 400gb 2 months ago just to see the max speed i can get, i got between 5 - 7, this month i changed the plan to the unlimited 8, and of course there must be a ba3sa somewhere. why thery are hiding this info why i didnt hear about this before.

myogero consumption dashboard
mikasa wrotei subscribed to the limited 300mbps 400gb 2 months ago just to see the max speed i can get, i got between 5 - 7, this month i changed the plan to the unlimited 8, and of course there must be a ba3sa somewhere. why thery are hiding this info why i didnt hear about this before.

https://test-123.s3.fr-par.scw.cloud/FireShot%20Capture%20025%20-%20Ogero%20-%20My%20Consumption%20-%20ogero.gov.lb.png
To be fair, most unlimited plans anywhere in the world are subject to FUP. Just out of curiosity though, why would you need more than 20GB bandwidth per day?
Salloum wrote To be fair, most unlimited plans anywhere in the world are subject to FUP. Just out of curiosity though, why would you need more than 20GB bandwidth per day?
Big family and TikTok/yt/insta even though I was throttling their speed we exceeded the 400 gb last month
Salloum wroteTo be fair, most unlimited plans anywhere in the world are subject to FUP. Just out of curiosity though, why would you need more than 20GB bandwidth per day?
4 members in household, 1-2 constantly streaming video. Easily do 25GB+ per day.
mikasa wrotei subscribed to the limited 300mbps 400gb 2 months ago just to see the max speed i can get, i got between 5 - 7, this month i changed the plan to the unlimited 8, and of course there must be a ba3sa somewhere. why thery are hiding this info why i didnt hear about this before.

https://test-123.s3.fr-par.scw.cloud/FireShot%20Capture%20025%20-%20Ogero%20-%20My%20Consumption%20-%20ogero.gov.lb.png
Lol. To be honest at least they are specifying somewhere the actual throttling details. I had a cybersmart package with Cyberia and it was always max 2mbit regardless of ever using the internet, haha. I know Cyberia has a net addict unlimited package but you'll want to check the FUP details on that as they don't mention it anywhere.
6 days later
in my house we have the unlimited upto 800gb then caps at 4mbps plan
we once hit the 800gb and the internet was trash after that
allday everyday netflix, disney+ 24/7 + gaming+ torrent dowload/streaming
im contacted them today for vdsl i am 1km from the central i get about 10mbps (Ras El Nabaa is a very trash central) and upload speeds 70kbps

will vdsl fix upload speeds?
5 days later
okdemarito wrotein my house we have the unlimited upto 800gb then caps at 4mbps plan
we once hit the 800gb and the internet was trash after that
allday everyday netflix, disney+ 24/7 + gaming+ torrent dowload/streaming
im contacted them today for vdsl i am 1km from the central i get about 10mbps (Ras El Nabaa is a very trash central) and upload speeds 70kbps

will vdsl fix upload speeds?
Hey , I was using adsl2+ with the same bundle as you and I was getting 11mbps download and 2mbps upload, switched to vdsl last week central(Akkar,Halba) and I'm getting 40-50mbps down and 8mbps up so I noticed that download and upload has increased both 4times it's means if you switch to vdsl the upload speed with be x4 faster than before means you will gets 2-3 mbps upload, and your problem may be from the modem itself and by switching to VDSL you will buy a new modem and the problem will be solved , and if not try so call 1515 and don't call them once or twice call them as must as you can to get that problem fixed sooner .
I have two telephone lines for my house. I used to get 30 mbps down and 6 up on one of my lines and on the other i just got an 6 mbps unlimited package as back up. When it started to rain the download speed went all the way down to 0-1 mbps but the upload stayed the same( I am taliing about the first line 30 mbps). I requested for ogero to send someone to check the box outside my house if it has any faults. They told me it is because of the internal cabling of the house which is odd my house is very new. I complied and changed the entire wiring of the house with better quality cables. I spent about 300 dollars to fix this damn mess and the issue persists. I got three certified electricians to check the voltages and everything and they confirm it is not myside that has an issue. I contacted ogero and they said that there is nothing they can do. I have been reading similar cases on this forum and on ogeros twitter page and it seems they is something happening that they are disclosing. They easily blame the house infrastructure. But they do not know that i have capital to pay for maintenance for my house. The second line works normally and i changed the package for it but the other one had better speed.


okdemarito wrotein my house we have the unlimited upto 800gb then caps at 4mbps plan
we once hit the 800gb and the internet was trash after that
allday everyday netflix, disney+ 24/7 + gaming+ torrent dowload/streaming
im contacted them today for vdsl i am 1km from the central i get about 10mbps (Ras El Nabaa is a very trash central) and upload speeds 70kbps

will vdsl fix upload speeds?

It depends. Is your internal wiring new? if yes then try to apply for vdsl. If accepted your upload speed should be higher
a month later
mikasa wrote
Salloum wrote To be fair, most unlimited plans anywhere in the world are subject to FUP. Just out of curiosity though, why would you need more than 20GB bandwidth per day?
Big family and TikTok/yt/insta even though I was throttling their speed we exceeded the 400 gb last month
Is there a solution for that? My siblings are watching the same turkish series with over 70 episodes on three seperate devices so we're exceeding 400GB by the 20th of every month and the quota for 6Mbps unlimited is 400GB
VipModz wrote
Is there a solution for that? My siblings are watching the same turkish series with over 70 episodes on three seperate devices so we're exceeding 400GB by the 20th of every month and the quota for 6Mbps unlimited is 400GB
10 days with a 2mb speed is nightmare. Surprisingly, we never exceeded the 600GB yet, we are reaching near 500GB, with 4 devices always consuming videos like tktok/tirkish series..., excluding my devices. Maybe i think upgrading to unlimited 8mb 600GB is enough? Or i just noticed that they introduced a new unlimited plan 325,000 L.L. <= 50Mb up to 800GB
4Mb after 800GB is better? but watch out it might become expensive when they adjust the prices
mikasa wrote
10 days with a 2mb speed is nightmare. Surprisingly, we never exceeded the 600GB yet, we are reaching near 500GB, with 4 devices always consuming videos like tktok/tirkish series..., excluding my devices. Maybe i think upgrading to unlimited 8mb 600GB is enough? Or i just noticed that they introduced a new unlimited plan 325,000 L.L. <= 50Mb up to 800GB
4Mb after 800GB is better? but watch out it might become expensive when they adjust the prices
The problem with upgrading my package is that Ogero speed test claims our line potentially attainable speed is only 7 MB but in reality it's barely 4 MB and when we exceed the FUP quota the speed drops to 1 MB, I tried to reach out their customer services they claimed that fast.com isn't reliable
VipModz wrote
The problem with upgrading my package is that Ogero speed test claims our line potentially attainable speed is only 7 MB but in reality it's barely 4 MB and when we exceed the FUP quota the speed drops to 1 MB, I tried to reach out their customer services they claimed that fast.com isn't reliable
just like me, i live far from an ogero central, i barely get 6-7 Mb, customer support can't help, maybe wiring the cable directly to the router helps a bit, but your problem isnt with the speed its the quota, you have to upgrade so you dont get throttled for 10 days each month
mikasa wrote just like me, i live far from an ogero central, i barely get 6-7 Mb, customer support can't help, maybe wiring the cable directly to the router helps a bit, but your problem isnt with the speed its the quota, you have to upgrade so you dont get throttled for 10 days each month
You're right thank you, even if I don't get higher than 4 MB an extra 200GB quota is worth the upgrade