jaqen h'ghar wroteHello,
My Fiber connection was down for a couple of days and Ogero isn't available to answer. I had a configuration file downloaded when I first got my router and I tried uploading it but It seems I was accidentally connected to my neighbor's WiFi (a relative) and now he has my configuration.
I was able to upload the file to my own router and the internet is working fine but my question is, are both routers on the same account now or are they separate?
(I tried resetting his router but it didn't connect to the internet so he still has my configuration)
Hello!
Modems usually have two states, one that is called "soft" reset where it is instructed and recommended for users to follow in order to reset settings to their defaults, and there is a "hard" reset where it is used by tech people (not just Ogero ) to remove any preprogrammed settings.
see in your modem there is a default configuration file that the system refers to on every boot or restart in case of failure and that is the "last healthy state" of your modem.
since you were able to get your modem working the only thing is left is to hard reset your neighbor's modem to remove any configuration of yours.
please refer to the manual of that specific modem and follow instructions minding the need of his configuration file during this process, else you would end up in a working modem with no configuration at all.
if you want to proceed with this, then all you have to do after, is to take it to any Ogero maintenance branch to upload that configuration file for your neighbor.
Now one thing to note here, you cannot use two modems as in two dsl lines under one account and if you see it working by any chance be sure that the other connection is constantly dropping or trying to reconnect and yours may have the same issue. connecting a DSL line takes few seconds so you may not notice the "disconnection" happening on your or your neighbor's end.
i hope this helps!