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I'm having the same issue, I asked them to upgrade me to VDSL, they kept me on ADSL2+ and the internet speed dropped to 0.5mbps.. I emailed them and contacted them, they're still looking into it, today the speed went up to 2mbps (no more jitter, and better ping). It is still ridiculous, but I'm still waiting for them to fix it.
Do not ignore it, their support is horrible, so you will have to contact them multiple times. Also check your landline number, is it down? mine is still down.
Do not ignore it, their support is horrible, so you will have to contact them multiple times. Also check your landline number, is it down? mine is still down.