nuclearcat wrote
tmash2 wrote See, you diverted the subject again although the original argument was over ADSL.
Read that quote again, never said there is no CDN, I only said they don't ->SEEM<- offloaded, not really like a CDN, immediatly called me a liar, then you said my line is crap, even though it did 19MBit on unencrypted sources, which at first you called me illiterate for mentioning this, later you said that you do offer unencrypted proxy! And for the million time I only reported my feedback, never accused, do you know what that means? This is what I and only I got from your service.
Try to find word "seem" in your original statement. You wont find it.
Without this or a similar word, it is a statement, not an assumption. This is a significant difference.
And I know that this is a lie, since this offloading cost me a very serious effort, and it makes me very angry, when someone make bold claim for what i said is not correct, and didnt even bothered to provide proof for such claim.
Not really interested to read rest of message, have other things to do.
YouTube and Netflix weren't offloaded either, only certain titles from Steam and few non encrypted sources (HTTP/FTP), not really a CDN, more like caching.

Since you keep taking things out of context. This was describing my experience. Quote the entire thing :-)
Never claimed anything, I'm not the only one you called a liar here, ironically on the same topic. I'm calling you out, not having fun.

Not really and more like = seem, as an end user, I don't work at THGV. It goes without saying, it is a speculation, what proof do I have? All I'm talking about is results in response to ZER0 of what I experienced.
HTTP Files were faster on the second run = caching.
Netflix and major providers stuck at 4mbit =/= "CDN boost" or "CDN benefit" as in your first post on this thread where you promised that there is speed increase, again not the only one to report.. CDN is important as you mentioned due to the very poor FUP.
You literally said QoS doesn't work if the port is limited, even though it goes as high as 19Mbit with your proxy. Yet I had bufferbloat like in the first post, which seems like a Deja Vu, on repeat.

Time was already wasted anyways, but not for the people, don't want them to fall in this same trap, hell it wasn't even a PSA, although it could have been just my bad luck or account issue/your servers etc, but you have been constantly attacking me which is why I bothered in the first place seeing that no action was taken.
Admin note: please focus the conversation on technical content. No name-calling and ad-hominem attacks (see rule #3). Believe it or not, there's an actual human being sitting on the other side of the screen. Be nice to them.

I will temporarily lock this thread for a week to provide you both with an opportunity to cool off
6 months later
Hello guys just wanted to ask if anyone has been facing outages recently with THGV. Third light on the modem goes out and i keep getting PPPoE is down. Comes back after like 5 min.

Edit: I found out what the problem is apparently if you have two phones plugged in on the same splitter it kills the internet for some reason.
6 days later
Hello, hope everyone is having a nice day!

First of all, I subscribed to TH Global vision 4mbps-unlimited bundle, that's my first month with them. 2 days ago for some reason the speed isn't going above 0.2mbps for both download and upload according to testmy.net... speedtest, fast.com shows 12mbps (cache). If I'm using Facebook, Instagram, playstore (if there's an update. the home page doesn't load) the speed will be 4mbps stable. (I guess they use cache?)

Twitch, Reddit, Youtube, Twitter, NetFlix, doing a google search/accessing websites works at 0.2mbps (50kb/s maximum)

testmy.net results: it turns out I can't post links. but technically it's a pic of the test showing 0.2mbps
speedtest: 11mbps down, 0.7 up

All the landline cables connected to the house are disconnected because there's humidity which affected the phone... So we installed cables from Ogero's box directly to our house (2nd floor).

Contacted them on Whatsapp, they told me: "we've changed some stuff on our end, can you please restart the router" I did, nothing changed. Contacted them again after 2-3 hours, and they told me: "Everything on our end is working fine" then I followed with "I'll try again tomorrow in the morning" (I know for a fact that nothing is going to change tomorrow but idk had some hope...) overall I don't blame them, its probably an issue on my end.

I've been a cable user for the last 6 years, but I had to swap because he's facing a lot of outages due to no electricity to charge the batteries and he increased the prices... I still have 10 days with him (that's how I'm posting this btw). Yesterday I read some stuff about CRC, SNR, Attenuation, etc... my router shows the following results:
Adsl Line Status SHOWTIME.L0
Adsl Mode G992.5
Up Stream 1023 kbps
Down Stream 14534 kbps
Attenuation Down Stream 19
Attenuation Up Stream 14
SNR Margin Down Stream 10.1
SNR Margin Up Stream 12.4
Vendor ID RETK
Firmware Version 4926d722
CRC Errors 18
Up Stream BER 0e-7
Down Stream BER 0e-7
Up Output Power 12
Down Output Power 16
Down Stream ES 13
Up Stream ES 0
Down Stream SES 0
Up Stream SES 0
Down Stream UAS 0
Up Stream UAS 0
CRC value keeps increasing from time to time.

<admin edit: content removed, please read rule #2>

thanks for reading it and helping me out!
6 days later
@Space, I have the same issue as you at the moment. I reset the router, speed goes to full for a few seconds then it just drops to an average of 350 kbit/s, I don't know what they are doing.

Btw i'm using the open speed bundle.

Edit: also the pings are a lot worse than they used to be. fluctuating constantly between 80ms and 120ms instead of the stable 67 - 69ms I used to always have.
GeorgeN wrote@Space, I have the same issue as you at the moment. I reset the router, speed goes to full for a few seconds then it just drops to an average of 350 kbit/s, I don't know what they are doing.

Btw i'm using the open speed bundle.

Edit: also the pings are a lot worse than they used to be. fluctuating constantly between 80ms and 120ms instead of the stable 67 - 69ms I used to always have.
They fixed the issue, It turns out (somehow) my plan quota finished they fixed it and everything is working fine now.

When I had this issue the cache speed was 10mbps while the real speed never exceeds 50kb/s.

Have you tried a different socket in the house? Install speedtest app on your device and check the speeds for cache. (Don't do it from the website).

Do you get the same speed for upload? and at night when the electric is off (no generator, nothing) do you get the same speed?

Also, I forgot to mention use testmy.net to get the real speed.

Good luck!
Space wrote
GeorgeN wrote@Space, I have the same issue as you at the moment. I reset the router, speed goes to full for a few seconds then it just drops to an average of 350 kbit/s, I don't know what they are doing.

Btw i'm using the open speed bundle.

Edit: also the pings are a lot worse than they used to be. fluctuating constantly between 80ms and 120ms instead of the stable 67 - 69ms I used to always have.
They fixed the issue, It turns out (somehow) my plan quota finished they fixed it and everything is working fine now.

When I had this issue the cache speed was 10mbps while the real speed never exceeds 50kb/s.

Have you tried a different socket in the house? Install speedtest app on your device and check the speeds for cache. (Don't do it from the website).

Do you get the same speed for upload? and at night when the electric is off (no generator, nothing) do you get the same speed?

Also, I forgot to mention use testmy.net to get the real speed.

Good luck!
My issue was a bit more weird. Whenever I plug in the modem to a wireless router, the speed starts messing up (without any of the devices downloading or anything). I had to do this because the default modem they give you doesn't allow you to do bandwidth control and limit bandwidth for certain IPs. So now I just stopped plugging in the wireless router and everything is working perfectly.
a month later
Subbed to this for a month and had to cancel. It's stable during the day, but after 5pm the speed just drops to the point where google.com takes ages to load. And every time we reached out to see what the problem is, they'd be extremely annoyed we're talking to them "bhek awda3" lol.
a month later
Hello all. I have internet thru a reseller that is taking from Global Vision. I always enter my account info to see the quota and these things. i have the 6 Mbit speed. My internet is stable. browsing and upload are amazing. I just have one problem. The download From like 7 Pm till 1 or 2 Am. 6 Mbit means 750 Kb.sec stable download rate. At these hours im not getting more than 200 or 300 kb.sec. I dont know why. I always talk to my reseller everytime he says something. last time he told me that global vision is full of users. And they'll do an uprade in 6 or 7th this month. I dont know what does he mean about the upgrade thing. Don't know what to do. Can anyone help me please?
roy wroteSubbed to this for a month and had to cancel. It's stable during the day, but after 5pm the speed just drops to the point where google.com takes ages to load. And every time we reached out to see what the problem is, they'd be extremely annoyed we're talking to them "bhek awda3" lol.
I have problems with them too after 5 pm. The speed is fine it doesn't get too bad, still downloads at 900 KB/s, the issue is the packet loss that happens on online games. If you're a gamer you know what packet loss is very well. Ping is fine (90ms), but stuff just teleports places and there's a delay on your input. It's extremely annoying. But as you said "bhek awda3" they don't really care. I believe they have a gaming plan though.
They care, but everything has it's cost. Given the depreciation of the lira (and many expenses in dollars), quality will decline across all operators as consumption rises and revenues fall.
1) Don't count on full speed during rush hours, especially as due electricity shortages, people squeeze in same time all downloads.
2) If you are concerned about games, it is better to take a gaming plan, this is a separate backbone where the quality of the channel is more monitored.
14 days later
Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.
Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.
I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.
fadedo wrote
Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.
I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.
I did contact global vision. they told me we can do nothing because you're taking from a reseller. if there is a problem just tell him and he'll contact us. So i dont know what to do. I dont know who's lying them or my reseller and btw i live in dawhet aramoun no not in beirut.Mount Lebanon
Moudimadi wrote
fadedo wrote
Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.
I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.
I did contact global vision. they told me we can do nothing because you're taking from a reseller. if there is a problem just tell him and he'll contact us. So i dont know what to do. I dont know who's lying them or my reseller and btw i live in dawhet aramoun no not in beirut.Mount Lebanon
As far as I know THGV doesn't cap download speeds unless you download huge amounts and go over what the FUP states. It's probably your reseller has too much traffic. I recommend just connecting with them directly. The only problems I have is with ping during peak times. It has been great since I subbed with them 1 year ago, but right now it's just very unstable anywhere from 3 pm -> 12 am
Hi guys, just wanted to ask if someone is having continuous packet loss to 192.168.99.1. I just confirmed that this is now happening 24 hours a day, no matter what time time I do the ping test. (it's worse at peak times but happens even at times like 2 am and 6 am). It makes it impossible to play online games no matter what time it is.



Any ideas? @nuclearcat : Is this happening with anyone else as per your knowledge?

Sorry the image isn't working, it's this one: https://ibb.co/8mN9mSn
Packetloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.
nuclearcat wrotePacketloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.
Hi nuclearcat, thanks for the reply. I am constantly getting "request timed out" + occasional ping spikes (20-100ms hops instead of 5-6ms). I am a direct customer of THGV. Is there any way I can confirm the source of the problem?
You need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot), and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.
nuclearcat wroteYou need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot), and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.
Thanks a lot nuclearcat, your help is always appreciated especially during these times. I'll contact support tomorrow and update you.