Feedback for Ogero

Hey everyone,

So as you know recently Ogero and everyone else increased the prices of their bundles, but also added new bundles. I messaged them and request to be switched to the new Open Speed, Unlimited Internet plan (Was previously on the Open Speed, 200 GB Plan).

Here's what happened once I was switched over 3 days ago, I was immediately throttled to 4Mb download, and I had many issues browsing the internet, Twitch, Reddit, and League of legends would take multiple tries/attempts before they opened/launched.

I contacted them as I had only used 160 GB at the time so surely it was a mistake, they fixed the issue yesterday, but while I got my old speed back, the browsing/internet issues persisted. They claimed it was a Copper Cable/Fast path issue, I of course told them and showed them some tests I made that it can't be. I also discovered that I face none of these issues while on VPN, they are going to look into it, and hopefully they'll fix whatever they changed.

Has anyone faced these issues, or have any recommendations besides having to wait for Ogero?

i used to have the "unlimited OS" from IDM and it was crap. The most expensive option(which is the one i had) throttled you at around 8 to 12gb per day.

hadim wroteHey everyone,

So as you know recently Ogero and everyone else increased the prices of their bundles, but also added new bundles. I messaged them and request to be switched to the new Open Speed, Unlimited Internet plan (Was previously on the Open Speed, 200 GB Plan).

Here's what happened once I was switched over 3 days ago, I was immediately throttled to 4Mb download, and I had many issues browsing the internet, Twitch, Reddit, and League of legends would take multiple tries/attempts before they opened/launched.

I contacted them as I had only used 160 GB at the time so surely it was a mistake, they fixed the issue yesterday, but while I got my old speed back, the browsing/internet issues persisted. They claimed it was a Copper Cable/Fast path issue, I of course told them and showed them some tests I made that it can't be. I also discovered that I face none of these issues while on VPN, they are going to look into it, and hopefully they'll fix whatever they changed.

Has anyone faced these issues, or have any recommendations besides having to wait for Ogero?

I upgraded my internet bundle from 160GB OS to Unlimited OS as well this month, which should take effect at the beginning of next month. I hope not, they do say that unlimited bundles are subject to fair usage policy however I couldn't find that policy anywhere. Will keep y'all updated, my current speed on ADSL2+ is approx. 23 Mbps Downstream and 1 Mbps Upstream, also requested the switch to VDSL so we'll see how that plays too :S

I upgraded last this month to Unlimited OS with VDSL, everything is great however still waiting for the VDSL switch, it has been more than 2 weeks. How long does it usually take?

I'm on the 500 GB plan, which is listed under "up to 300mbps". I used to have a download speed of approximately 9 MB/s, it's now max 2 MB/s. I'm gonna try giving them a call.

Anyone in Hamra experiencing outtage?

dio wroteAnyone in Hamra experiencing outtage?

Hamra, no fiber no landline since around 2am. Fiber is completely down, no signal. I guess DSL is down as well since landlines aren't working.

trent wrote

dio wroteAnyone in Hamra experiencing outtage?

Hamra, no fiber no landline since around 2am. Fiber is completely down, no signal. I guess DSL is down as well since landlines aren't working.

Yeah, im on Fiber and Ive had no connection since the early morning. My LOS is red.

Ogero employees are on strike. That would explain stuff not getting fixed
https://twitter.com/OgeroTelecom/status/1564335176586510341

Thanks for the heads-up, I had given up and switched off my ONT.
But landline is still down, so DSL might still be down.
This relevant for Hamra CO only.

well i contacted support more than a 1000 time and they checked my cables for like 100 time.
during they day internet connection is down , after 5pm-6pm it goes back again till 7 am in the morning.
all my neighbors that have ogero dsl subscription have normal connection 24/7 .

sayedti wrotewell i contacted support more than a 1000 time and they checked my cables for like 100 time.
during they day internet connection is down , after 5pm-6pm it goes back again till 7 am in the morning.
all my neighbors that have ogero dsl subscription have normal connection 24/7 .

I have Fiber, and so far the connection disappears early morning till about 7 pm. I dont understand if theyre trying to make a point. Is there power to the Centrale or not? Are they rationing the fuel at night? We have no clarity on what's going on. I feel bad for Ogero employees but there are thousands of people that rely on the connection for work (like me) and I'm forced to use 4G data and spend even more on a connection to get my work done. It's a shit situation for sure. Hope things get better soon.

I don't feel bad for Orgero workers at all. They are just as corrupt as our politicians.

A sample of Ogero's corrupt lying scum employees:
Sample 1- Technician comes to connect new phone line. He claims he cannot because line is not labeled at box and it's not his job to identify which line is mine. I pay him a "tip", 5 minutes later my line is identified and connected, and he gives me his number in case I have "any other issues". 2 days later phone service is still not working, I call him up, he claims they must not have connected the line at the CO. But he comes over again "to make sure the line is connected correctly on my end" before going to CO, he gets paid another "tip", he then goes to the CO to sort the problem out, and voila the phone starts working after 2 "tips" i.e. bribes.
Sample 2- (different location than #1). I call Ogero's 1515 because of noise on the line that's deteriorating DSL connection quality. Customer support says they cannot do anything because location has no Ogero phone box (which is true). I call the Ogero technician responsible for the area, he comes over and fixes it same day and gets paid for his services since he didn't come as an Ogero technician.
Sample 3- I go to customer service office to disconnect service at one location and apply for new location. It takes 1 hour to apply for new service even though I am the only customer because Ogero employees are lazy bums who spend half their time chatting with each other and checking if their salaries have been deposited in their banks. At the end I am told I have to come on a different day to cancel/disconnect service because cashier office employee is absent and only comes 2 days a week.

We are all living under the same tough conditions. But the scumbags at Ogero are taking Lebanese businesses and home customers hostage for political reasons. We had previous Ogero strikes, but service never stopped all over the country. Yet this time after 24hrs magically all major COs have maintenance issues! Because they supposedly stored enough fuel for days in anticipation for a long strike.

How was service in Hamra restored yesterday evening, and went out again today morning if no Ogero employees are doing any maintenance, or refueling generators?

Don't generalize. There is Ogero employees who are keeping country alive for pennies, i know some of such.
And sure there is corrupt ones, like those you listed, they are dragging whole Ogero down and there is not much others and management can do, as labor law in Lebanon is not healthy at all towards government employees.

Another thing, Ogero is critical public utility + monopoly. At one side working in such government enterprise has very big benefits for employee, but some days like now - it comes as big disadvantage.
Because in many countries, critical public utility(telecom, fire department, government medical workers, police) + govt monopolies by laws are not allowed to strike and disrupt services, this is criminal act.They can submit resignation letter only.

The Ogero monopoly has never been a healthy aspect of our telecom sector and information technology industry. It stifled innovation and growth, and brought us down from leaders in the region, in the mid and late 90's, down to the worse ranks globally. The monopoly needs to end whether by law or defacto through the actions of the private sector.
Government controlled electric & water utility has already brought us back to the dark ages. And now the same is happening in telecom. Lack of electricity can be dealt with at the small business and individual level, but telecom is more complex and costly. Starlink, OneWeb, Kuiper... will not be a replacement for stable wired connectivity any time soon.
IT services businesses and free lancers that can help restore our economy by bringing in foreign projects and money are at constant risk with Ogero's monopoly in place and connectivity in the hands of a few corrupt politically motivated workers' union leaders.

Starlink, OneWeb, Kuiper... will not be a replacement for stable wired connectivity any time soon.
I can tell you - worse, they are strictly forbidden and there is heavy fines for using them.

Hello, Ogero is not working in dawhet aramoun area. No landlines and no internet. Anyone from that area can confirm that? Thank you

Moudimadi wroteHello, Ogero is not working in dawhet aramoun area. No landlines and no internet. Anyone from that area can confirm that? Thank you

Same here in Bchamoun Madaress, Ogero no landline and internet, and the same for Touch and Alfa no internet.