LebGeeks

fadijm

Member

Re: Feedback for Ogero

in my house we have the unlimited upto 800gb then caps at 4mbps plan
we once hit the 800gb and the internet was trash after that
allday everyday netflix, disney+ 24/7 + gaming+ torrent dowload/streaming
im contacted them today for vdsl i am 1km from the central i get about 10mbps (Ras El Nabaa is a very trash central) and upload speeds 70kbps

will vdsl  fix upload speeds?

It depends. Is your internal wiring new? if yes then try to apply for vdsl. If accepted your upload speed should be higher

VipModz

Member

Re: Feedback for Ogero

To be fair, most unlimited plans anywhere in the world are subject to FUP. Just out of curiosity though, why would you need more than 20GB bandwidth per day?

Big family and TikTok/yt/insta even though I was throttling their speed we exceeded the 400 gb last month

Is there a solution for that? My siblings are watching the same turkish series with over 70 episodes on three seperate devices so we're exceeding 400GB by the 20th of every month and the quota for 6Mbps unlimited is 400GB

mikasa

Member

Re: Feedback for Ogero

Is there a solution for that? My siblings are watching the same turkish series with over 70 episodes on three seperate devices so we're exceeding 400GB by the 20th of every month and the quota for 6Mbps unlimited is 400GB

10 days with a 2mb speed is nightmare. Surprisingly, we never exceeded the 600GB yet, we are reaching near 500GB, with 4 devices always consuming videos like tktok/tirkish series..., excluding my devices. Maybe i think upgrading to unlimited 8mb 600GB is enough? Or i just noticed that they introduced a new unlimited plan 325,000 L.L.    <= 50Mb up to 800GB
4Mb after 800GB is better? but watch out it might become expensive when they adjust the prices

Last edited by mikasa (May 3)

VipModz

Member

Re: Feedback for Ogero

10 days with a 2mb speed is nightmare. Surprisingly, we never exceeded the 600GB yet, we are reaching near 500GB, with 4 devices always consuming videos like tktok/tirkish series..., excluding my devices. Maybe i think upgrading to unlimited 8mb 600GB is enough? Or i just noticed that they introduced a new unlimited plan 325,000 L.L.    <= 50Mb up to 800GB
4Mb after 800GB is better? but watch out it might become expensive when they adjust the prices

The problem with upgrading my package is that Ogero speed test claims our line potentially attainable speed is only 7 MB but in reality it's barely 4 MB and when we exceed the FUP quota the speed drops to 1 MB, I tried to reach out their customer services they claimed that fast.com isn't reliable

mikasa

Member

Re: Feedback for Ogero

The problem with upgrading my package is that Ogero speed test claims our line potentially attainable speed is only 7 MB but in reality it's barely 4 MB and when we exceed the FUP quota the speed drops to 1 MB, I tried to reach out their customer services they claimed that fast.com isn't reliable

just like me, i live far from an ogero central, i barely get 6-7 Mb, customer support can't help, maybe wiring the cable directly to the router helps a bit, but your problem isnt with the speed its the quota, you have to upgrade so you dont get throttled for 10 days each month

VipModz

Member

Re: Feedback for Ogero

just like me, i live far from an ogero central, i barely get 6-7 Mb, customer support can't help, maybe wiring the cable directly to the router helps a bit, but your problem isnt with the speed its the quota, you have to upgrade so you dont get throttled for 10 days each month

You're right thank you, even if I don't get higher than 4 MB an extra 200GB quota is worth the upgrade

VipModz

Member

Re: Feedback for Ogero

Ogero refused to upgrade my package because the line speed doesn't reach 8 MB and the options on the app are greyed out

mikasa

Member

Re: Feedback for Ogero

Ogero refused to upgrade my package because the line speed doesn't reach 8 MB and the options on the app are greyed out

https://i.ibb.co/cQGJL1v/B8-C88-FEB-D3- … -D5438.png

over the phone or you went to an ogero central? Go to the central, take a copy of the id of the landline owner(better of the landline owner to go himself) + tell them that you can reach speed of 8+ and your neighbors too and you want to upgrade. Hope it works.

VipModz

Member

Re: Feedback for Ogero

over the phone or you went to an ogero central? Go to the central, take a copy of the id of the landline owner(better of the landline owner to go himself) + tell them that you can reach speed of 8+ and your neighbors too and you want to upgrade. Hope it works.

It's really weird that they refused over the phone, back in 2020 I upgraded my package using the phone (they just asked me to write a message in Arabic with the ID and send the photo via wp), thanks again tho it seems like visiting the central is the only way.

jsaade

Member

Re: Feedback for Ogero

My area has a max limit of 1Mbps on Ogero. They never upgraded it lol
I tried doing everything possible, Ogero's solution was asking me to knock on doors, gather signatures to have them upgrade.
Needless to say, I changed countries. But still remember the joke.

Moudimadi

Member

Re: Feedback for Ogero

Hello, anyone of you having alot of requests timed out when pinging to google? Each 10 replies i get 1 request. Ogero User. And im having alot of speed decrease between 6 pm and 12 am. inside my modem it says 15 Mbit download. but on speedtest and speedcheck it says 7 or 8 Mbit. this problem has been since 3 or 4 days. Before all was excellent. Waiting for your replies.

DG

Member

Re: Feedback for Ogero

@Moudimadi access your modem parameters (SNR, CRC/HEC/FEC errors, etc...) and check things out.

The speed decrease could be because the modem is unable to sync (with the CO) at the previous speed due to noise on the line. That same noise could be causing more errors.
FEC are the ones you don't need to worry about... even in thousands because they were correctable/repairable at the receiving end, so those packets were not dropped. When a packet is dropped it usually needs to be retransmitted which causes a general decrease in your speed.

The problem could also be at Ogero's end as your CO could be overloaded and experiencing some packet collision which can cause ping requests to time out.

I believe some modems show 2 different speeds. The attainable speed (theoretical) and the current/synchronized speed (the one you actually have).

Last edited by DG (August 28)

omar_killer

Member

Re: Feedback for Ogero

Any of you guys know someone who works at Ogero?

The fiber box was installed in our building like 4 years ago and it's still not activated, went to Bir Hasan two weeks and the people there were very helpful and understanding, the next day a guy from Ogero called me, got some more information and then he told me that he submitted a request to activate the box and it should be activated in a week, waited two weeks and I called him (Yesterday) and he told me that it should be activated by now and to go to my central (Sakiet Janzir) to apply for my fiber installation, went there and the lady was like yeah no your box is still not activated.

It would be really helpful if someone could connect me to someone who works there just to know what's happening, I'm stuck with DSL (Can't even have VDSL) and I work from home and really need to have better upload speed.