I have two telephone lines for my house. I used to get 30 mbps down and 6 up on one of my lines and on the other i just got an 6 mbps unlimited package as back up. When it started to rain the download speed went all the way down to 0-1 mbps but the upload stayed the same( I am taliing about the first line 30 mbps). I requested for ogero to send someone to check the box outside my house if it has any faults. They told me it is because of the internal cabling of the house which is odd my house is very new. I complied and changed the entire wiring of the house with better quality cables. I spent about 300 dollars to fix this damn mess and the issue persists. I got three certified electricians to check the voltages and everything and they confirm it is not myside that has an issue. I contacted ogero and they said that there is nothing they can do. I have been reading similar cases on this forum and on ogeros twitter page and it seems they is something happening that they are disclosing. They easily blame the house infrastructure. But they do not know that i have capital to pay for maintenance for my house. The second line works normally and i changed the package for it but the other one had better speed.


okdemarito wrotein my house we have the unlimited upto 800gb then caps at 4mbps plan
we once hit the 800gb and the internet was trash after that
allday everyday netflix, disney+ 24/7 + gaming+ torrent dowload/streaming
im contacted them today for vdsl i am 1km from the central i get about 10mbps (Ras El Nabaa is a very trash central) and upload speeds 70kbps

will vdsl fix upload speeds?

It depends. Is your internal wiring new? if yes then try to apply for vdsl. If accepted your upload speed should be higher
a month later
mikasa wrote
Salloum wrote To be fair, most unlimited plans anywhere in the world are subject to FUP. Just out of curiosity though, why would you need more than 20GB bandwidth per day?
Big family and TikTok/yt/insta even though I was throttling their speed we exceeded the 400 gb last month
Is there a solution for that? My siblings are watching the same turkish series with over 70 episodes on three seperate devices so we're exceeding 400GB by the 20th of every month and the quota for 6Mbps unlimited is 400GB
VipModz wrote
Is there a solution for that? My siblings are watching the same turkish series with over 70 episodes on three seperate devices so we're exceeding 400GB by the 20th of every month and the quota for 6Mbps unlimited is 400GB
10 days with a 2mb speed is nightmare. Surprisingly, we never exceeded the 600GB yet, we are reaching near 500GB, with 4 devices always consuming videos like tktok/tirkish series..., excluding my devices. Maybe i think upgrading to unlimited 8mb 600GB is enough? Or i just noticed that they introduced a new unlimited plan 325,000 L.L. <= 50Mb up to 800GB
4Mb after 800GB is better? but watch out it might become expensive when they adjust the prices
mikasa wrote
10 days with a 2mb speed is nightmare. Surprisingly, we never exceeded the 600GB yet, we are reaching near 500GB, with 4 devices always consuming videos like tktok/tirkish series..., excluding my devices. Maybe i think upgrading to unlimited 8mb 600GB is enough? Or i just noticed that they introduced a new unlimited plan 325,000 L.L. <= 50Mb up to 800GB
4Mb after 800GB is better? but watch out it might become expensive when they adjust the prices
The problem with upgrading my package is that Ogero speed test claims our line potentially attainable speed is only 7 MB but in reality it's barely 4 MB and when we exceed the FUP quota the speed drops to 1 MB, I tried to reach out their customer services they claimed that fast.com isn't reliable
VipModz wrote
The problem with upgrading my package is that Ogero speed test claims our line potentially attainable speed is only 7 MB but in reality it's barely 4 MB and when we exceed the FUP quota the speed drops to 1 MB, I tried to reach out their customer services they claimed that fast.com isn't reliable
just like me, i live far from an ogero central, i barely get 6-7 Mb, customer support can't help, maybe wiring the cable directly to the router helps a bit, but your problem isnt with the speed its the quota, you have to upgrade so you dont get throttled for 10 days each month
mikasa wrote just like me, i live far from an ogero central, i barely get 6-7 Mb, customer support can't help, maybe wiring the cable directly to the router helps a bit, but your problem isnt with the speed its the quota, you have to upgrade so you dont get throttled for 10 days each month
You're right thank you, even if I don't get higher than 4 MB an extra 200GB quota is worth the upgrade
Ogero refused to upgrade my package because the line speed doesn't reach 8 MB and the options on the app are greyed out

VipModz wroteOgero refused to upgrade my package because the line speed doesn't reach 8 MB and the options on the app are greyed out

https://i.ibb.co/cQGJL1v/B8-C88-FEB-D3-BA-46-F3-936-A-DE39491-D5438.png
over the phone or you went to an ogero central? Go to the central, take a copy of the id of the landline owner(better of the landline owner to go himself) + tell them that you can reach speed of 8+ and your neighbors too and you want to upgrade. Hope it works.
mikasa wrote over the phone or you went to an ogero central? Go to the central, take a copy of the id of the landline owner(better of the landline owner to go himself) + tell them that you can reach speed of 8+ and your neighbors too and you want to upgrade. Hope it works.
It's really weird that they refused over the phone, back in 2020 I upgraded my package using the phone (they just asked me to write a message in Arabic with the ID and send the photo via wp), thanks again tho it seems like visiting the central is the only way.
My area has a max limit of 1Mbps on Ogero. They never upgraded it lol
I tried doing everything possible, Ogero's solution was asking me to knock on doors, gather signatures to have them upgrade.
Needless to say, I changed countries. But still remember the joke.
3 months later
Hello, anyone of you having alot of requests timed out when pinging to google? Each 10 replies i get 1 request. Ogero User. And im having alot of speed decrease between 6 pm and 12 am. inside my modem it says 15 Mbit download. but on speedtest and speedcheck it says 7 or 8 Mbit. this problem has been since 3 or 4 days. Before all was excellent. Waiting for your replies.
6 days later
@Moudimadi access your modem parameters (SNR, CRC/HEC/FEC errors, etc...) and check things out.

The speed decrease could be because the modem is unable to sync (with the CO) at the previous speed due to noise on the line. That same noise could be causing more errors.
FEC are the ones you don't need to worry about... even in thousands because they were correctable/repairable at the receiving end, so those packets were not dropped. When a packet is dropped it usually needs to be retransmitted which causes a general decrease in your speed.

The problem could also be at Ogero's end as your CO could be overloaded and experiencing some packet collision which can cause ping requests to time out.

I believe some modems show 2 different speeds. The attainable speed (theoretical) and the current/synchronized speed (the one you actually have).
a month later
Any of you guys know someone who works at Ogero?

The fiber box was installed in our building like 4 years ago and it's still not activated, went to Bir Hasan two weeks and the people there were very helpful and understanding, the next day a guy from Ogero called me, got some more information and then he told me that he submitted a request to activate the box and it should be activated in a week, waited two weeks and I called him (Yesterday) and he told me that it should be activated by now and to go to my central (Sakiet Janzir) to apply for my fiber installation, went there and the lady was like yeah no your box is still not activated.

It would be really helpful if someone could connect me to someone who works there just to know what's happening, I'm stuck with DSL (Can't even have VDSL) and I work from home and really need to have better upload speed.
3 months later
Hello,

My Fiber connection was down for a couple of days and Ogero isn't available to answer. I had a configuration file downloaded when I first got my router and I tried uploading it but It seems I was accidentally connected to my neighbor's WiFi (a relative) and now he has my configuration.

I was able to upload the file to my own router and the internet is working fine but my question is, are both routers on the same account now or are they separate?

(I tried resetting his router but it didn't connect to the internet so he still has my configuration)
jaqen h'ghar wroteHello,

My Fiber connection was down for a couple of days and Ogero isn't available to answer. I had a configuration file downloaded when I first got my router and I tried uploading it but It seems I was accidentally connected to my neighbor's WiFi (a relative) and now he has my configuration.

I was able to upload the file to my own router and the internet is working fine but my question is, are both routers on the same account now or are they separate?

(I tried resetting his router but it didn't connect to the internet so he still has my configuration)
Hello!

Modems usually have two states, one that is called "soft" reset where it is instructed and recommended for users to follow in order to reset settings to their defaults, and there is a "hard" reset where it is used by tech people (not just Ogero ) to remove any preprogrammed settings.

see in your modem there is a default configuration file that the system refers to on every boot or restart in case of failure and that is the "last healthy state" of your modem.

since you were able to get your modem working the only thing is left is to hard reset your neighbor's modem to remove any configuration of yours.
please refer to the manual of that specific modem and follow instructions minding the need of his configuration file during this process, else you would end up in a working modem with no configuration at all.

if you want to proceed with this, then all you have to do after, is to take it to any Ogero maintenance branch to upload that configuration file for your neighbor.

Now one thing to note here, you cannot use two modems as in two dsl lines under one account and if you see it working by any chance be sure that the other connection is constantly dropping or trying to reconnect and yours may have the same issue. connecting a DSL line takes few seconds so you may not notice the "disconnection" happening on your or your neighbor's end.

i hope this helps!
Okay, thanks for the info!
M03 wrote
jaqen h'ghar wroteHello,

My Fiber connection was down for a couple of days and Ogero isn't available to answer. I had a configuration file downloaded when I first got my router and I tried uploading it but It seems I was accidentally connected to my neighbor's WiFi (a relative) and now he has my configuration.

I was able to upload the file to my own router and the internet is working fine but my question is, are both routers on the same account now or are they separate?

(I tried resetting his router but it didn't connect to the internet so he still has my configuration)
Hello!

Modems usually have two states, one that is called "soft" reset where it is instructed and recommended for users to follow in order to reset settings to their defaults, and there is a "hard" reset where it is used by tech people (not just Ogero ) to remove any preprogrammed settings.

see in your modem there is a default configuration file that the system refers to on every boot or restart in case of failure and that is the "last healthy state" of your modem.

since you were able to get your modem working the only thing is left is to hard reset your neighbor's modem to remove any configuration of yours.
please refer to the manual of that specific modem and follow instructions minding the need of his configuration file during this process, else you would end up in a working modem with no configuration at all.

if you want to proceed with this, then all you have to do after, is to take it to any Ogero maintenance branch to upload that configuration file for your neighbor.

Now one thing to note here, you cannot use two modems as in two dsl lines under one account and if you see it working by any chance be sure that the other connection is constantly dropping or trying to reconnect and yours may have the same issue. connecting a DSL line takes few seconds so you may not notice the "disconnection" happening on your or your neighbor's end.

i hope this helps!
EDIT:

Okay I email thepeople@ogero and the guy told me to go to Mina El Hoson and there they told me that it can only be done over the phone

The phone people told me to email ithelpdesk@ogero.gov.lb and now I'm just waiting for them to send over the credentials..

average day government experience.. nothing is easy in this country..

EDIT 2:

Okay they sent the credentials over email after signing a document and sending some stuff and I decrypted the PPPOE password for my own router from a tool i found on Github:

https://gist.github.com/staaldraad/605a5e40abaaa5915bc7

Scroll down a bit and download it, it's a life saver..
9 days later
A friend reached out with the question below. Would appreciate your feedback:

"Ogero is claiming that I can only register for Fiber because my building is connected. I actually am fine with DSL over copper, because fiber installation costs are higher than DSL due to vertical cable costs and a fancier modem. Is this true? Am I "stuck" with Fiber?"
Ogero doesn't control which plan or connection type you would want to register for.
In-fact, they only check and study client's requests for the following:

'Switch from DSL to Fiber or from DSL to VDSL'
'Check for line eligibility for DSL, VDSL, and Fiber'
'Check which subscription plan would best serve the client's needs - sort of a recommendation'

On the contrary, Ogero doesn't have the authority or the right to force someone to pick a connection type unless they have real technical evidence of its ineligibility. Your friend must ask for the technical details first and check whether DSL has been entirely removed for that specific area (it could be a case where everyone switched to fiber optics for instance and in such case, they would remove or disable DSL cables whichever is best).

Usually and from long personal experience with Ogero, talking on the line isn't sufficient, rather you need to go and talk to them in-person and ask to meet the manager or anybody above the level of customer support / accounting - sometimes technical engineers refuse to provide further details and that is when you get to ask for managerial assistance.

I hope this helps.
Thanks M03 for the extensive answer. It seems like this is a policy that came from the top around 5 months ago. They are flat out refusing DSL subscriptions in buildings that have a fiber “box”. This is based on conversations with 3 different Ogero employees in different departments.