Space wrote
GeorgeN wroteHas anyone been capped at half the speed lately? I'm usually on 10-11mbit but I can't get anything above 5mbit atm no matter how often I restart the router.
My speed went from 14mbps to 6mbps then from 6mbps to 4mbps. SNR value increased from 10.1 to 23. It happens every time I renew my subscription. I have the 7mbps/750gb plan. At first I assumed it's an issue from ogero's box so I attached the router directly to it but nothing changed same SNR value and speed.
Looks like they halved all the speeds intentionally. To be honest with you it has been horrendous lately. I'm on the open speed / 300GB plan, and even if my modem says 12mbit I get 2-3mbit max during peak times. The only time I get proper speeds atm is early morning or very late at night. (12am+). Sometimes when I watch a few videos I get capped so badly the download speed goes to 250kbps and I have to use VPN to bypass it.

Edit: My speed is currently capped at 4mbps no matter what time it is, the max DL speed I can get is 500 kb/s, and that's on torrents, anything else is slower. Modem stats says it's 9mbps.
10 days later
Space wrote
GeorgeN wroteHas anyone been capped at half the speed lately? I'm usually on 10-11mbit but I can't get anything above 5mbit atm no matter how often I restart the router.
My speed went from 14mbps to 6mbps then from 6mbps to 4mbps. SNR value increased from 10.1 to 23. It happens every time I renew my subscription. I have the 7mbps/750gb plan. At first I assumed it's an issue from ogero's box so I attached the router directly to it but nothing changed same SNR value and speed.
Just an update. They are definitely doing something fishy with the throttling. My old modem was always synced at 5mbit, so I decided to change the machine and use my own dsl modem (newer model). To my surprise when I plugged the new modem in the speed was ALWAYS synced at 11-13mbit and I was getting the speed. This has been the case for like 5 days, until suddenly now my new machine is permanently synced at 5mbit for no reason and I can't get a faster speed. Don't think it's a coincidence.
GeorgeN wrote
Space wrote
GeorgeN wroteHas anyone been capped at half the speed lately? I'm usually on 10-11mbit but I can't get anything above 5mbit atm no matter how often I restart the router.
My speed went from 14mbps to 6mbps then from 6mbps to 4mbps. SNR value increased from 10.1 to 23. It happens every time I renew my subscription. I have the 7mbps/750gb plan. At first I assumed it's an issue from ogero's box so I attached the router directly to it but nothing changed same SNR value and speed.
Just an update. They are definitely doing something fishy with the throttling. My old modem was always synced at 5mbit, so I decided to change the machine and use my own dsl modem (newer model). To my surprise when I plugged the new modem in the speed was ALWAYS synced at 11-13mbit and I was getting the speed. This has been the case for like 5 days, until suddenly now my new machine is permanently synced at 5mbit for no reason and I can't get a faster speed. Don't think it's a coincidence.
THGV(and similar ISPs, unless they clearly state they have their own DSLAM, which as i know not case anymore) have no control at all on DSL network (DSL modems speeds and etc). It belongs to Ogero, and they just provide VLAN for THGV.
12 days later
nuclearcat wrote
GeorgeN wrote
Space wrote My speed went from 14mbps to 6mbps then from 6mbps to 4mbps. SNR value increased from 10.1 to 23. It happens every time I renew my subscription. I have the 7mbps/750gb plan. At first I assumed it's an issue from ogero's box so I attached the router directly to it but nothing changed same SNR value and speed.
Just an update. They are definitely doing something fishy with the throttling. My old modem was always synced at 5mbit, so I decided to change the machine and use my own dsl modem (newer model). To my surprise when I plugged the new modem in the speed was ALWAYS synced at 11-13mbit and I was getting the speed. This has been the case for like 5 days, until suddenly now my new machine is permanently synced at 5mbit for no reason and I can't get a faster speed. Don't think it's a coincidence.
THGV(and similar ISPs, unless they clearly state they have their own DSLAM, which as i know not case anymore) have no control at all on DSL network (DSL modems speeds and etc). It belongs to Ogero, and they just provide VLAN for THGV.
Ahh okay, thanks for the clarification nuclearcat, but in that case how do we explain the throttled download speeds. DSL modem synced at 11-12mbps all the time, but download speed is always capped at 6-7mbps during non peak times, and as low as 1-2mbps during peak times. Have to go on VPN during peak times or my videos and downloads are way too slow.

Edit: Actually sorry I gave it to much credit, this is the speed at like 6 pm - 10:30pm

slow internet
7 months later
Just an update on THGV: The internet is amazing all the time until the clock hits 9 pm, that is when they cut off the internet to 100 - 200kbps, absolutely unusable. During this time, they only allow traffic to websites like youtube, instagram, google, and facebook. Any other traffic is blocked completely from using download and you can only get like 10KB/s. Due to this I will be switching ISPs - Leaving this feedback here to warn others.
GeorgeN wroteJust an update on THGV: The internet is amazing all the time until the clock hits 9 pm, that is when they cut off the internet to 100 - 200kbps, absolutely unusable. During this time, they only allow traffic to websites like youtube, instagram, google, and facebook. Any other traffic is blocked completely from using download and you can only get like 10KB/s. Due to this I will be switching ISPs - Leaving this feedback here to warn others.
Can confirm, its really frustrating even though enabling a vpn most of the time fixes the issue (protonvpn) but still, its really unacceptable because obviously you can't play online games using a vpn (high ping).

What's funnier is that I've actually got my vpn on right now.
5 days later
Space wrote
GeorgeN wroteJust an update on THGV: The internet is amazing all the time until the clock hits 9 pm, that is when they cut off the internet to 100 - 200kbps, absolutely unusable. During this time, they only allow traffic to websites like youtube, instagram, google, and facebook. Any other traffic is blocked completely from using download and you can only get like 10KB/s. Due to this I will be switching ISPs - Leaving this feedback here to warn others.
Can confirm, its really frustrating even though enabling a vpn most of the time fixes the issue (protonvpn) but still, its really unacceptable because obviously you can't play online games using a vpn (high ping).

What's funnier is that I've actually got my vpn on right now.
Hasn't happened for the past 2-3 days, has been acceptable at 9 pm (it slows down to 1.5 - 2mbit which is much better than what it was).

Still unusable for you? Haha.
GeorgeN wrote
Space wrote
GeorgeN wroteJust an update on THGV: The internet is amazing all the time until the clock hits 9 pm, that is when they cut off the internet to 100 - 200kbps, absolutely unusable. During this time, they only allow traffic to websites like youtube, instagram, google, and facebook. Any other traffic is blocked completely from using download and you can only get like 10KB/s. Due to this I will be switching ISPs - Leaving this feedback here to warn others.
Can confirm, its really frustrating even though enabling a vpn most of the time fixes the issue (protonvpn) but still, its really unacceptable because obviously you can't play online games using a vpn (high ping).

What's funnier is that I've actually got my vpn on right now.
Hasn't happened for the past 2-3 days, has been acceptable at 9 pm (it slows down to 1.5 - 2mbit which is much better than what it was).

Still unusable for you? Haha.
Nah, this has been the case since 2021. I commented on December 15 asking if anyone is experiencing this issue... Yesterday the speed wouldn't exceed 2mbps even with VPN. https://ibb.co/ZLNQBFr

Also, do you've some shady stuff going on from time to time? Like having unlimited night disabled? Thats like the 3rd time I've spoken with them to enable it again, I feel they're doing it on purpose because perhaps I use it a lot? Also, gaming mode gets disabled like every 1-2 month but it seems that the ping is the same whether it is on or off.
There is updates planned (hopefully this week) on bandwidth policy to improve this issue. I will post update if it will happen.
Space wrote
GeorgeN wrote
Space wrote
Can confirm, its really frustrating even though enabling a vpn most of the time fixes the issue (protonvpn) but still, its really unacceptable because obviously you can't play online games using a vpn (high ping).

What's funnier is that I've actually got my vpn on right now.
Hasn't happened for the past 2-3 days, has been acceptable at 9 pm (it slows down to 1.5 - 2mbit which is much better than what it was).

Still unusable for you? Haha.
Nah, this has been the case since 2021. I made a post on December 15 asking if anyone is experiencing this issue... Yesterday the speed wouldn't exceed 2mbps even with vpn. https://ibb.co/ZLNQBFr

Also, do you've some shady stuff going on from time to time? Like having unlimited night disabled? Thats like the 3rd time I've spoken with them to enable it again, I feel they're doing it on purpose because perhaps I use it a lot? Also, gaming mode gets disabled like every 1-2 month but it seems that the ping is the same whether it is on or off.
Yeah it's weird how they operate, and it's VERY obvious that they do something at exactly 9 pm because the internet goes from perfect to unusable 200kbit/sec. The ping is the same whether you're on gaming mode or not, i've been having amazing 60ms to europe lately. I can't say about the unlimited night traffic because i'm on a limited fixed speed plan and don't download much (7mbit, 800GB). I hardly use 200GB in a month. 1-2 days ago I sent them the ISP swap email for a clearance letter and since I sent the mail they ignored it and stopped throttling down the internet at 9 pm (for the last 2 days). So it seems like they do it to everyone and temporarily speed things up for those who point it out and complain and want to swap ISP.
GeorgeN wroteSo it seems like they do it to everyone and temporarily speed things up for those who point it out and complain and want to swap ISP.
They dont have such capability in billing.
But they might upgrade bandwidth plan (unlikely).
What is happening lately:
1)ISP hitting CDN backbone limit, CDN automatically shutdown due latency, things get even worse.
2)There is bandwidth limits enabled approx 5 and 6pm, speed is reduced comparing with day time.
3)If backbone utilization becoming high, top downloading users (24h span) get throttled.

There was bandwidth limits adjustments for last several days to improve situation. It is still ongoing.
And, THGV down... Ogero Mazraa centrale is down.
nuclearcat wroteAnd, THGV down... Ogero Mazraa centrale is down.
Yeah I was out for the whole night yesterday (it came back today morning). The throttling policies are better in the last 2 days, instead of download becoming 200kbps it's remaining in the 1.5mbps range even at night which is useable, but the issue is that even now in the morning (10 am - 12pm) i'm getting 3-4 mbps which is very poor. I've already ISP swapped to cyberia.

Thanks for always keeping us updated nuclearcat, you're a gem on this forum.
GeorgeN wrote
nuclearcat wroteAnd, THGV down... Ogero Mazraa centrale is down.
Yeah I was out for the whole night yesterday (it came back today morning). The throttling policies are better in the last 2 days, instead of download becoming 200kbps it's remaining in the 1.5mbps range even at night which is useable, but the issue is that even now in the morning (10 am - 12pm) i'm getting 3-4 mbps which is very poor. I've already ISP swapped to cyberia.

Thanks for always keeping us updated nuclearcat, you're a gem on this forum.
Same, it came back at around 9-10 am. When you switch to Cyberia can you share your experience? And how much does the whole process cost?
nuclearcat wrote
GeorgeN wroteSo it seems like they do it to everyone and temporarily speed things up for those who point it out and complain and want to swap ISP.
They dont have such capability in billing.
But they might upgrade bandwidth plan (unlikely).
What is happening lately:
1)ISP hitting CDN backbone limit, CDN automatically shutdown due latency, things get even worse.
2)There is bandwidth limits enabled approx 5 and 6pm, speed is reduced comparing with day time.
3)If backbone utilization becoming high, top downloading users (24h span) get throttled.

There was bandwidth limits adjustments for last several days to improve situation. It is still ongoing.
Hopefully, they'll fix it.
12 days later
Space wrote
nuclearcat wrote
GeorgeN wroteSo it seems like they do it to everyone and temporarily speed things up for those who point it out and complain and want to swap ISP.
They dont have such capability in billing.
But they might upgrade bandwidth plan (unlikely).
What is happening lately:
1)ISP hitting CDN backbone limit, CDN automatically shutdown due latency, things get even worse.
2)There is bandwidth limits enabled approx 5 and 6pm, speed is reduced comparing with day time.
3)If backbone utilization becoming high, top downloading users (24h span) get throttled.

There was bandwidth limits adjustments for last several days to improve situation. It is still ongoing.
Hopefully, they'll fix it.
THGV has got to be the worst ISP in the country atm. I need to wait a whole month to ISP swap and it's killing me. It has been completely unusable today, works for 10 seconds, cuts for 5 seconds, works for 10 seconds, cuts for 5 seconds. I don't know what they're doing.
If you want ping me in telegram @nuclearcatlb tomorrow, i will try to find reason. Even leaving, it should not be like that and better to find a problem.
Just for start, try to run several at same time:
ping 192.168.99.1 -t
ping 10.0.25.10 -t
ping 8.8.8.8 -t
And check if any of them getting ping timeouts during those cuts.
And what exactly cuts btw?
nuclearcat wroteIf you want ping me in telegram @nuclearcatlb tomorrow, i will try to find reason. Even leaving, it should not be like that and better to find a problem.
Just for start, try to run several at same time:
ping 192.168.99.1 -t
ping 10.0.25.10 -t
ping 8.8.8.8 -t
And check if any of them getting ping timeouts during those cuts.
And what exactly cuts btw?
Hi nuclearcat,

thanks for your support as always.

It seems it's just constant timeouts from DNS related issues. I already tried to change dns to Open DNS, google DNS, or using THGV default DNS (10.0.25.10). All are causing the same problem:
first
second
third
fourth
GeorgeN wrote
Space wrote
nuclearcat wrote They dont have such capability in billing.
But they might upgrade bandwidth plan (unlikely).
What is happening lately:
1)ISP hitting CDN backbone limit, CDN automatically shutdown due latency, things get even worse.
2)There is bandwidth limits enabled approx 5 and 6pm, speed is reduced comparing with day time.
3)If backbone utilization becoming high, top downloading users (24h span) get throttled.

There was bandwidth limits adjustments for last several days to improve situation. It is still ongoing.
Hopefully, they'll fix it.
THGV has got to be the worst ISP in the country atm. I need to wait a whole month to ISP swap and it's killing me. It has been completely unusable today, works for 10 seconds, cuts for 5 seconds, works for 10 seconds, cuts for 5 seconds. I don't know what they're doing.
Just an update on this, seems the issue was my fault (1 torrent file was uploading in the background). Which is very weird that 1 torrent uploading would cause all these DNS timeouts. Anyway I stopped the upload and everything is working fine now. It's not a THGV issue. Thank you for your help nuclearcat!
Tiny DSL upload bandwidth + badly implemented queueing in DSL doesnt really go well with things like torrents :(