Feedback for TH Global Vision (THGV)

Space wrote

GeorgeN wrote@Space, I have the same issue as you at the moment. I reset the router, speed goes to full for a few seconds then it just drops to an average of 350 kbit/s, I don't know what they are doing.

Btw i'm using the open speed bundle.

Edit: also the pings are a lot worse than they used to be. fluctuating constantly between 80ms and 120ms instead of the stable 67 - 69ms I used to always have.

They fixed the issue, It turns out (somehow) my plan quota finished they fixed it and everything is working fine now.

When I had this issue the cache speed was 10mbps while the real speed never exceeds 50kb/s.

Have you tried a different socket in the house? Install speedtest app on your device and check the speeds for cache. (Don't do it from the website).

Do you get the same speed for upload? and at night when the electric is off (no generator, nothing) do you get the same speed?

Also, I forgot to mention use testmy.net to get the real speed.

Good luck!

My issue was a bit more weird. Whenever I plug in the modem to a wireless router, the speed starts messing up (without any of the devices downloading or anything). I had to do this because the default modem they give you doesn't allow you to do bandwidth control and limit bandwidth for certain IPs. So now I just stopped plugging in the wireless router and everything is working perfectly.

Hello all. I have internet thru a reseller that is taking from Global Vision. I always enter my account info to see the quota and these things. i have the 6 Mbit speed. My internet is stable. browsing and upload are amazing. I just have one problem. The download From like 7 Pm till 1 or 2 Am. 6 Mbit means 750 Kb.sec stable download rate. At these hours im not getting more than 200 or 300 kb.sec. I dont know why. I always talk to my reseller everytime he says something. last time he told me that global vision is full of users. And they'll do an uprade in 6 or 7th this month. I dont know what does he mean about the upgrade thing. Don't know what to do. Can anyone help me please?

roy wroteSubbed to this for a month and had to cancel. It's stable during the day, but after 5pm the speed just drops to the point where google.com takes ages to load. And every time we reached out to see what the problem is, they'd be extremely annoyed we're talking to them "bhek awda3" lol.

I have problems with them too after 5 pm. The speed is fine it doesn't get too bad, still downloads at 900 KB/s, the issue is the packet loss that happens on online games. If you're a gamer you know what packet loss is very well. Ping is fine (90ms), but stuff just teleports places and there's a delay on your input. It's extremely annoying. But as you said "bhek awda3" they don't really care. I believe they have a gaming plan though.

They care, but everything has it's cost. Given the depreciation of the lira (and many expenses in dollars), quality will decline across all operators as consumption rises and revenues fall.
1) Don't count on full speed during rush hours, especially as due electricity shortages, people squeeze in same time all downloads.
2) If you are concerned about games, it is better to take a gaming plan, this is a separate backbone where the quality of the channel is more monitored.

Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.

Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

Moudimadi wrote

fadedo wrote

Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

I did contact global vision. they told me we can do nothing because you're taking from a reseller. if there is a problem just tell him and he'll contact us. So i dont know what to do. I dont know who's lying them or my reseller and btw i live in dawhet aramoun no not in beirut.Mount Lebanon

As far as I know THGV doesn't cap download speeds unless you download huge amounts and go over what the FUP states. It's probably your reseller has too much traffic. I recommend just connecting with them directly. The only problems I have is with ping during peak times. It has been great since I subbed with them 1 year ago, but right now it's just very unstable anywhere from 3 pm -> 12 am

Packetloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.

nuclearcat wrotePacketloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.

Hi nuclearcat, thanks for the reply. I am constantly getting "request timed out" + occasional ping spikes (20-100ms hops instead of 5-6ms). I am a direct customer of THGV. Is there any way I can confirm the source of the problem?

You need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot), and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.

nuclearcat wroteYou need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot), and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.

Thanks a lot nuclearcat, your help is always appreciated especially during these times. I'll contact support tomorrow and update you.

GeorgeN wrote

Space wroteThe prices and plans changed

DSL:
7 Mb 750 GB - 66,000 LBP
9 Mb 950 GB- 85,000 LBP
Open Speed 300 GB - 75,000 LBP
Open Speed 600 GB - 120,000 LBP
Gaming plan: Open Speed 500 GB - 90,000 LBP + Free Gaming mode

VDSL:
Open Speed 300 GB - 85,000 LBP
Open Speed 600 GB - 150,000 LBP

Army plans:
6 Mb Unlimited - 50,000 LBP
Open Speed Unlimited - 75,000

Real ip : 150,000 LBP

Those plans got cancelled:
4 Mb 300 GB
4 Mb unlimited

For THGV users, is the speed stable at night? Because for me it doesn't exceed 1mbps, probably around 9pm to 1am.

Not only is it stable but it's unexplainably fast. I am torrenting at 2.3 MB/s and considering my dsl settings only say 9800 mbps im not sure how that is even possible.

Also it appears that they fixed the packet loss issue. Looks like they were getting DDoS'd or something. It's not happening anymore but at the same time I can't ping -t 192.168.99.1 or the dns server anymore, they block all ping requests. So amazing download speeds and video streaming, no packet loss. However the ping is bad anywhere after 5 pm. 120 - 150ms to europe.

Interesting tbh, if you don't mind asking, which plan do you've?