LebGeeks

A community for technology geeks in Lebanon.

You are not logged in.

#51 4 weeks ago

Moudimadi
Member

Re: Feedback for TH Global Vision (THGV)

Hello all. I have internet thru a reseller that is taking from Global Vision. I always enter my account info to see the quota and these things. i have the 6 Mbit speed. My internet is stable. browsing and upload are amazing. I just have one problem. The download From like 7 Pm till 1 or 2 Am. 6 Mbit means 750 Kb.sec stable download rate. At these hours im not getting more than 200 or 300 kb.sec. I dont know why. I always talk to my reseller everytime he says something. last time he told me that global vision is full of users. And they'll do an uprade in 6 or 7th this month. I dont know what does he mean about the upgrade thing. Don't know what to do. Can anyone help me please?

Offline

#52 4 weeks ago

GeorgeN
Member

Re: Feedback for TH Global Vision (THGV)

roy wrote:

Subbed to this for a month and had to cancel. It's stable during the day, but after 5pm the speed just drops to the point where google.com takes ages to load. And every time we reached out to see what the problem is, they'd be extremely annoyed we're talking to them "bhek awda3" lol.

I have problems with them too after 5 pm. The speed is fine it doesn't get too bad, still downloads at 900 KB/s, the issue is the packet loss that happens on online games. If you're a gamer you know what packet loss is very well. Ping is fine (90ms), but stuff just teleports places and there's a delay on your input. It's extremely annoying. But as you said "bhek awda3" they don't really care. I believe they have a gaming plan though.

Offline

#53 4 weeks ago

nuclearcat
Member

Re: Feedback for TH Global Vision (THGV)

They care, but everything has it's cost. Given the depreciation of the lira (and many expenses in dollars), quality will decline across all operators as consumption rises and revenues fall.
1) Don't count on full speed during rush hours, especially as due electricity shortages, people squeeze in same time all downloads.
2) If you are concerned about games, it is better to take a gaming plan, this is a separate backbone where the quality of the channel is more monitored.

Offline

#54 2 weeks ago

Moudimadi
Member

Re: Feedback for TH Global Vision (THGV)

Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to  fix my download problem.

Offline

#55 2 weeks ago

fadedo
Member

Re: Feedback for TH Global Vision (THGV)

Moudimadi wrote:

Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to  fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

Offline

#56 2 weeks ago

Moudimadi
Member

Re: Feedback for TH Global Vision (THGV)

fadedo wrote:
Moudimadi wrote:

Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to  fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

I did contact global vision. they told me we can do nothing because you're taking from a reseller. if there is a problem just tell him and he'll contact us. So i dont know what to do. I dont know who's lying them or my reseller and btw i live in dawhet aramoun no not in beirut.Mount Lebanon

Last edited by Moudimadi (2 weeks ago)

Offline

#57 6 days ago

GeorgeN
Member

Re: Feedback for TH Global Vision (THGV)

Moudimadi wrote:
fadedo wrote:
Moudimadi wrote:

Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to  fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

I did contact global vision. they told me we can do nothing because you're taking from a reseller. if there is a problem just tell him and he'll contact us. So i dont know what to do. I dont know who's lying them or my reseller and btw i live in dawhet aramoun no not in beirut.Mount Lebanon

As far as I know THGV doesn't cap download speeds unless you download huge amounts and go over what the FUP states. It's probably your reseller has too much traffic. I recommend just connecting with them directly. The only problems I have is with ping during peak times. It has been great since I subbed with them 1 year ago, but right now it's just very unstable anywhere from 3 pm -> 12 am

Offline

#58 6 days ago

GeorgeN
Member

Re: Feedback for TH Global Vision (THGV)

Hi guys, just wanted to ask if someone is having continuous packet loss to 192.168.99.1. I just confirmed that this is now happening 24 hours a day, no matter what time time I do the ping test. (it's worse at peak times but happens even at times like 2 am and 6 am). It makes it impossible to play online games no matter what time it is.

8mN9mSn

Any ideas? @nuclearcat : Is this happening with anyone else as per your knowledge?

Sorry the image isn't working, it's this one: https://ibb.co/8mN9mSn

Last edited by GeorgeN (6 days ago)

Offline

#59 6 days ago

nuclearcat
Member

Re: Feedback for TH Global Vision (THGV)

Packetloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.

Offline

#60 5 days ago

GeorgeN
Member

Re: Feedback for TH Global Vision (THGV)

nuclearcat wrote:

Packetloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.

Hi nuclearcat, thanks for the reply. I am constantly getting "request timed out"  + occasional ping spikes  (20-100ms hops instead of 5-6ms). I am a direct customer of THGV. Is there any way I can confirm the source of the problem?

Offline

#61 5 days ago

nuclearcat
Member

Re: Feedback for TH Global Vision (THGV)

You need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot),  and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.

Offline

#62 4 days ago

GeorgeN
Member

Re: Feedback for TH Global Vision (THGV)

nuclearcat wrote:

You need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot),  and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.

Thanks a lot nuclearcat, your help is always appreciated especially during these times. I'll contact support tomorrow and update you.

Offline

Board footer