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#1776 April 14 2018

Hackour
Member

Re: Feedback for Sodetel

new_user wrote:

I had these stats this morning following a couple disconnections. What can I make of them?

Link Information
           
Uptime:    0 days, 0:10:56
Modulation:    G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:    738 / 2.602
Data Transferred (Sent/Received) [KB/KB]:    0,00 / 0,00
Output Power (Up/Down) [dBm]:    12,0 / 19,0
Line Attenuation (Up/Down) [dB]:    40,0 / 60,5
SN Margin (Up/Down) [dB]:    9,5 / 10,0
Vendor ID (Local/Remote):    TMMB / BDCM
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    10 / 0
Loss of Power (Local/Remote):    0 / 0
Loss of Link (Remote):    0
Error Seconds (Local/Remote):    480 / 0
FEC Errors (Up/Down):    96.551 / 2.134
CRC Errors (Up/Down):    306 / 2
HEC Errors (Up/Down):    1.060 / 2



try to connect the modem directly without spliter (filter) and telephone

if still the same try to connect the modem directly to ogero box

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#1777 April 21 2018

new_user
Member

Re: Feedback for Sodetel

Hackour wrote:

if still the same try to connect the modem directly to ogero box

Is this something I can do by myself or do i need the help of an electrician for that?

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#1778 April 21 2018

Hackour
Member

Re: Feedback for Sodetel

new_user wrote:
Hackour wrote:

if still the same try to connect the modem directly to ogero box

Is this something I can do by myself or do i need the help of an electrician for that?

you can but better to call an electrician

no one can open ogero box all the works will be outside the box

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#1779 April 22 2018

xazbrat
Member

Re: Feedback for Sodetel

Hackour wrote:
new_user wrote:
Hackour wrote:

if still the same try to connect the modem directly to ogero box

Is this something I can do by myself or do i need the help of an electrician for that?

you can but better to call an electrician

no one can open ogero box all the works will be outside the box

First connect the modem directly into outlet at home (basically into wall--no filter and try several if you have in the house) and see if you have the same issues.  When you do this, try to make it clean and don't have any phones plugged in--lots of times, the filters create more problems and they go bad randomly and suddenly.  If you have determined that there is an improvement, start by plugging in one phone at a time (with filter of course) and see if you can find the source of your problem.  If otoh you don't find an improvement, get an electrician and plug it in directly into the ogero box and see the results.  If there is a significant change, then you probably have an issue with the wiring to or into the apartment,  and if there isn't, then the issue is with Ogero/Sodetel on the lines themselves and you could call them and see if they will do anything about it.

In any case, gl.

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#1780 April 25 2018

new_user
Member

Re: Feedback for Sodetel

Removing all landline phones did solve my problem. Attenuation dropped from 60dB to 52dB which is a massive improvement. My connection is now faster and more stable. I can now play online games without facing any lag. I started adding back the phones one by one till I found the one responsible. Thanks for the help Hackour and xazbrat.

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#1781 September 12 2018

new_user
Member

Re: Feedback for Sodetel

I am checking my session stats on Sodetel's dslinfo page. It shows that my line always drops after being connected for 12 hours + or - 2 secs. This is too precise that it seems to be more of a configuration issue of some kind rather than a malfunction. Can someone with a stable connection please tell me what is the maximum session time you can get (from Sodetel's dslinfo page -> Current SESSIONS)? I'm wondering if it is something from Sodetel's side.

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#1782 September 12 2018

nuclearcat
Member

Re: Feedback for Sodetel

Most likely they set time limit, because they don't have proper CoA support in billing.

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#1783 September 13 2018

new_user
Member

Re: Feedback for Sodetel

nuclearcat wrote:

Most likely they set time limit, because they don't have proper CoA support in billing.

What does CoA stand for?

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#1784 September 13 2018

nuclearcat
Member

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#1785 November 12 2018

chosen2k
Member

Re: Feedback for Sodetel

Straight up lying from Sodetel should be ILLEGAL.

I received this SMS:
GREAT NEWS - Sodetel Fiber Internet is NOW available in your area!
Call us now on 1268 to make the switch!

Of course I called them and it's PRE-REGISTRATION with no set date on delivery date. (They said they had no clue and it's within 3 months maybe more).
I especially like the "NOW available" and make the switch.

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#1786 November 12 2018

dio
Member

Re: Feedback for Sodetel

chosen2k wrote:

Straight up lying from Sodetel should be ILLEGAL.

I received this SMS:
GREAT NEWS - Sodetel Fiber Internet is NOW available in your area!
Call us now on 1268 to make the switch!

Of course I called them and it's PRE-REGISTRATION with no set date on delivery date. (They said they had no clue and it's within 3 months maybe more).
I especially like the "NOW available" and make the switch.

Agree 100% it's false advertising. Fucking morons.

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#1787 June 10

Duath
Member

Re: Feedback for Sodetel

anyone here switched to VDSL ?

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