Is this something I can do by myself or do i need the help of an electrician for that?Hackour wroteif still the same try to connect the modem directly to ogero box
Feedback for Sodetel
you can but better to call an electriciannew_user wroteIs this something I can do by myself or do i need the help of an electrician for that?Hackour wroteif still the same try to connect the modem directly to ogero box
no one can open ogero box all the works will be outside the box
First connect the modem directly into outlet at home (basically into wall--no filter and try several if you have in the house) and see if you have the same issues. When you do this, try to make it clean and don't have any phones plugged in--lots of times, the filters create more problems and they go bad randomly and suddenly. If you have determined that there is an improvement, start by plugging in one phone at a time (with filter of course) and see if you can find the source of your problem. If otoh you don't find an improvement, get an electrician and plug it in directly into the ogero box and see the results. If there is a significant change, then you probably have an issue with the wiring to or into the apartment, and if there isn't, then the issue is with Ogero/Sodetel on the lines themselves and you could call them and see if they will do anything about it.Hackour wroteyou can but better to call an electriciannew_user wroteIs this something I can do by myself or do i need the help of an electrician for that?Hackour wroteif still the same try to connect the modem directly to ogero box
no one can open ogero box all the works will be outside the box
In any case, gl.
Removing all landline phones did solve my problem. Attenuation dropped from 60dB to 52dB which is a massive improvement. My connection is now faster and more stable. I can now play online games without facing any lag. I started adding back the phones one by one till I found the one responsible. Thanks for the help Hackour and xazbrat.
5 months later
I am checking my session stats on Sodetel's dslinfo page. It shows that my line always drops after being connected for 12 hours + or - 2 secs. This is too precise that it seems to be more of a configuration issue of some kind rather than a malfunction. Can someone with a stable connection please tell me what is the maximum session time you can get (from Sodetel's dslinfo page -> Current SESSIONS)? I'm wondering if it is something from Sodetel's side.
Most likely they set time limit, because they don't have proper CoA support in billing.
What does CoA stand for?nuclearcat wroteMost likely they set time limit, because they don't have proper CoA support in billing.
2 months later
Straight up lying from Sodetel should be ILLEGAL.
I received this SMS:
GREAT NEWS - Sodetel Fiber Internet is NOW available in your area!
Call us now on 1268 to make the switch!
Of course I called them and it's PRE-REGISTRATION with no set date on delivery date. (They said they had no clue and it's within 3 months maybe more).
I especially like the "NOW available" and make the switch.
I received this SMS:
GREAT NEWS - Sodetel Fiber Internet is NOW available in your area!
Call us now on 1268 to make the switch!
Of course I called them and it's PRE-REGISTRATION with no set date on delivery date. (They said they had no clue and it's within 3 months maybe more).
I especially like the "NOW available" and make the switch.
Agree 100% it's false advertising. Fucking morons.chosen2k wroteStraight up lying from Sodetel should be ILLEGAL.
I received this SMS:
GREAT NEWS - Sodetel Fiber Internet is NOW available in your area!
Call us now on 1268 to make the switch!
Of course I called them and it's PRE-REGISTRATION with no set date on delivery date. (They said they had no clue and it's within 3 months maybe more).
I especially like the "NOW available" and make the switch.
7 months later
anyone here switched to VDSL ?
6 months later
Anyone configured VDSL with Sodetel, I got approved however the modem is not syncing.
Looking for the settings (VLAN...) to use as our go and forth with the support seems useless.
Looking for the settings (VLAN...) to use as our go and forth with the support seems useless.
I had the same issue with IDM. I got approved and got the modem from them but it couldn't connect. You have to wait until the switch is made at the Central. It may take up to 2-3 weeks. If you can still sync using adsl2+ it means that you are not connected to VDSL yet.nefe_lpmk wroteAnyone configured VDSL with Sodetel, I got approved however the modem is not syncing.
Looking for the settings (VLAN...) to use as our go and forth with the support seems useless.
Thank you, I guess I have to wait contrary to what I have been informed by technical team.wollyka wroteI had the same issue with IDM. I got approved and got the modem from them but it couldn't connect. You have to wait until the switch is made at the Central. It may take up to 2-3 weeks. If you can still sync using adsl2+ it means that you are not connected to VDSL yet.nefe_lpmk wroteAnyone configured VDSL with Sodetel, I got approved however the modem is not syncing.
Looking for the settings (VLAN...) to use as our go and forth with the support seems useless.
6 days later
For the future, to save you hours on call with support.
1) Wait for the DSP to switch your port, central side.
2) configure the following settings:
Sodetel VDSL settings:
VDSL2 Annex A/L
VLAN id: 0, unticked or Native (depending on your modem).
Connection type: PPOE LXXXXXX@sodetel.net.lb + Password.
1) Wait for the DSP to switch your port, central side.
2) configure the following settings:
Sodetel VDSL settings:
VDSL2 Annex A/L
VLAN id: 0, unticked or Native (depending on your modem).
Connection type: PPOE LXXXXXX@sodetel.net.lb + Password.
a month later
Need your guys' help.
I am soon leaving my house and my father wants to switch their home plan from our current ogero 2m unlimited plan to sodetel 2m unlimited plan.
Can anyone give me a review of sodetel in 2020?
I am soon leaving my house and my father wants to switch their home plan from our current ogero 2m unlimited plan to sodetel 2m unlimited plan.
Can anyone give me a review of sodetel in 2020?
2 months later
Anyone tried to rage over the phone with customer support? Still no quota upgrade from these &*$#@s.
a month later
Hey guys, hope you're all doing well.
Just wanted to ask, has anyone been experiencing ridiculously high / spiky ping lately with Sodetel? It started happening to me about 2 weeks ago, and I absolutely can not use the internet for any sort of online gaming between 2 pm - 12 am. Is anyone else suffering from this? Is it just because there's too much traffic due to quarantine?
Just wanted to ask, has anyone been experiencing ridiculously high / spiky ping lately with Sodetel? It started happening to me about 2 weeks ago, and I absolutely can not use the internet for any sort of online gaming between 2 pm - 12 am. Is anyone else suffering from this? Is it just because there's too much traffic due to quarantine?
You could have used the sodetel topic for your issue.
Also, piece of advice, change your ISP right away!!
Sodetel are crap.
Go with Ogero.
Also, piece of advice, change your ISP right away!!
Sodetel are crap.
Go with Ogero.
Yes you're absolutely right, my bad I should have posted this there. Thanks for the advice, I hope it doesn't take long to swap over.AVOlio wroteYou could have used the sodetel topic for your issue.
Also, piece of advice, change your ISP right away!!
Sodetel are crap.
Go with Ogero.