Feedback for Sodetel

Ruroken · 2011-10-04T10:54:02+00:00

I have a 512 Sodetel account, and just got a call from the ISP informing me about the new packages. She mainly mentioned the following: Bad news: its almost...

nefe_lpmk

kfc wrote
nefe_lpmk wroteAnyone downloading faster than 1.3 MB/s or 11 Mbps?
I am syncing at 22 Mbps and speed-testing at ~20.
I am never getting over this rate, seems it is hard capped from Sodetel?
So much for open speed!
If you are speedtesting at 20 mbps, it means that your speed is not capped!

Speed-test automatically picks a local server, which are rigged and always give 20+ m.
If you want the real speed, pick a server outside Lebanon and the speed will drop to 10-11.

kfc

nefe_lpmk wrote
kfc wrote
nefe_lpmk wroteAnyone downloading faster than 1.3 MB/s or 11 Mbps?
I am syncing at 22 Mbps and speed-testing at ~20.
I am never getting over this rate, seems it is hard capped from Sodetel?
So much for open speed!
If you are speedtesting at 20 mbps, it means that your speed is not capped!
Speed-test automatically picks a local server, which are rigged and always give 20+ m.
If you want the real speed, pick a server outside Lebanon and the speed will drop to 10-11.

it means they don't have enough international bandwith!

vengeance666

kfc wrote
nefe_lpmk wrote
kfc wrote
If you are speedtesting at 20 mbps, it means that your speed is not capped!
Speed-test automatically picks a local server, which are rigged and always give 20+ m.
If you want the real speed, pick a server outside Lebanon and the speed will drop to 10-11.
it means they don't have enough international bandwith!

Well that's what matters right? Every game you play, every video you stream, every download server you are downloading from, all of those are located somewhere outside Lebanon mainly Europe west. Who cares what I would get connecting to a server in Lebanon. Most optimal choice is to speedtest Marseille-Orange because as far as I remember that's where we get our internet from, and well I find it the most accurate, I get the same ping in games and download speeds.

new_user

Anyone had issues with Sodetel this morning? Internet was not working. Their website is currently down as well as the account management portal

FadZ

new_user wroteAnyone had issues with Sodetel this morning? Internet was not working. Their website is currently down as well as the account management portal

Same

Mhmd

Noticed some improvement on the connection since Saturday
I have the 2Mbps unlimited plan, speet tests always showed 1.2~1.3 Mbps speed maximum.
This weekend the speeds were stable at 1.9~2Mbps.

new_user

Anyone else experiencing a lot of line drops/ internet disconnection? It has been unbearable the past couple of days!

dg-1618

new_user, check your modem/line stats. If you don't know how, search for the modem brand/model on the Internet and how to access the stats page.

new_user

DG wrotenew_user, check your modem/line stats. If you don't know how, search for the modem brand/model on the Internet and how to access the stats page.

Is there something in particular I should keep an eye out for when checking the stats?

dg-1618

Depending on your modem brand they might be called something else, but in general you want to check things like SN Margin (the higher the better), "CRC" and "HEC" errors, Loss of link, Loss of signal, etc...

new_user

I had these stats this morning following a couple disconnections. What can I make of them?

Link Information

Uptime: 0 days, 0:10:56
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 738 / 2.602
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 19,0
Line Attenuation (Up/Down) [dB]: 40,0 / 60,5
SN Margin (Up/Down) [dB]: 9,5 / 10,0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 480 / 0
FEC Errors (Up/Down): 96.551 / 2.134
CRC Errors (Up/Down): 306 / 2
HEC Errors (Up/Down): 1.060 / 2

dg-1618

Your Line attenuation is bad and I don't think a 60+ down attenuation can support 1024kbps... let alone 2600kbps. The max you might be able to get away with would be 512kbps.
The further you are from the central phone office the higher your line attenuation and the lower your SNR.
You basically want a low attenuation and a high snr.

You also have quite a few CRC and HEC errors for an 11 mins uptime. Add to that 10 loss of signal detections and I wouldn't be surprised you are having disconnections.

Start by asking your ISP if they can lower your "Bandwidth (Up/Down) [kbps/kbps to 256 /1024" and see if that helps.

Check this for more info: https://www.ncf.ca/ncf/support/wiki/Line_stats_(DSL)

new_user

Thanks for the interpretation and the reference link. That was very helpful!

new_user

Does anyone know details regarding the fair usage policy for the 2M unlimited plan? I called the support a while ago and they told me that each month I will be placed with a "shared" pool of users that use the same amount of data as I used the previous month. Thus if I am a heavy user I will be placed with heavy users the next month and thus get a slower rate. They refused to give me numbers like how many GB I can download per month and still get a speed of 2MBps the next month.

Please let me know if u have more information regarding the matter. For example if I download 100 or 150 GB a month what rate should i expect the next month? (I have a ps4 that consumes huge volumes of data for game downloads and updates.

Btw Sodetels's explanation didn't make much sense to me. Assume we have a sample of 1000 users and 2 users are very heavy users while 998 are light users. In such scenario the 998 will be placed in one pool and the 2 will be placed in 1 pool so the heavy users are probably better off. There is probably more to that in the fair usage policy that they did not tell me about.

Aly

Just dont trust what support people say, FUP is usually implemented by NOC and it is a set of complex scripts that monitor the subscribers usage and anyone flagged as heavy user or abuser will be doomed with a slow connection.
The only real unlimited plans (expensive though) are the ones from Ogero.

Hackour

new_user wroteI had these stats this morning following a couple disconnections. What can I make of them?

Link Information

Uptime: 0 days, 0:10:56
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 738 / 2.602
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 19,0
Line Attenuation (Up/Down) [dB]: 40,0 / 60,5
SN Margin (Up/Down) [dB]: 9,5 / 10,0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 480 / 0
FEC Errors (Up/Down): 96.551 / 2.134
CRC Errors (Up/Down): 306 / 2
HEC Errors (Up/Down): 1.060 / 2

try to connect the modem directly without spliter (filter) and telephone

if still the same try to connect the modem directly to ogero box

new_user

Hackour wroteif still the same try to connect the modem directly to ogero box

Is this something I can do by myself or do i need the help of an electrician for that?

Hackour

new_user wrote
Hackour wroteif still the same try to connect the modem directly to ogero box
Is this something I can do by myself or do i need the help of an electrician for that?

you can but better to call an electrician

no one can open ogero box all the works will be outside the box

xazbrat

Hackour wrote
new_user wrote
Hackour wroteif still the same try to connect the modem directly to ogero box
Is this something I can do by myself or do i need the help of an electrician for that?
you can but better to call an electrician

no one can open ogero box all the works will be outside the box

First connect the modem directly into outlet at home (basically into wall--no filter and try several if you have in the house) and see if you have the same issues. When you do this, try to make it clean and don't have any phones plugged in--lots of times, the filters create more problems and they go bad randomly and suddenly. If you have determined that there is an improvement, start by plugging in one phone at a time (with filter of course) and see if you can find the source of your problem. If otoh you don't find an improvement, get an electrician and plug it in directly into the ogero box and see the results. If there is a significant change, then you probably have an issue with the wiring to or into the apartment, and if there isn't, then the issue is with Ogero/Sodetel on the lines themselves and you could call them and see if they will do anything about it.

In any case, gl.

new_user

Removing all landline phones did solve my problem. Attenuation dropped from 60dB to 52dB which is a massive improvement. My connection is now faster and more stable. I can now play online games without facing any lag. I started adding back the phones one by one till I found the one responsible. Thanks for the help Hackour and xazbrat.

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