LebGeeks

nuclearcat

Member

Troubleshooting DSL like a boss

Hi guys
Do you want to have more advanced tools than Ogero/other ISPs technicians have(at current moment) to find out your problem and help your buddies in Lebanon?
If your line is problematic, and we analyze together stats we might be able to find common reasons of DSL degradation.

http://dmt.mhilfe.de/
We need to manage to run this :)

http://www.2cent.de/dmt/v7/dmt.zip
Speedtouch 516 536 546 585 608 706 716 780
Or maybe worth to try latest
http://www.2cent.de/dmt/v9/dmt.zip

LInux
https://www.spida.net/projects/software … ex.en.html

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Also please check this might be handy as well, it is different purpose, to log your data change over time.
It is if you have UPS for modem and PC and can run them 24h at least to collect all data

http://www.vwlowen.co.uk/internet/files.htm

Anybody has any following models of modems?
[User-defined router]
2Wire 2700HG-B, -V
2Wire 2701HG-D
2Wire BT1800HG
2Wire BT2700HG-V (firmware 6.1.1.48)
ActionTec GT784WN
Ambit256 (Virgin Cable)
ASMAX AR1005g
Asus DSL-N55U [#3 See note below]
BEC 8920NE s.v
Belkin F5D-8630
Belkin F5D-8633-4 v1 / F5D-8636-4 v2
Billion Bipac 5200G R4
Billion Bipac 5200S-RC (1.11.100.0)
Billion Bipac 5210
Billion Bipac 7300A
Billion BiPAC 7401VGP R3
Billion Bipac 7402VGP
Billion Bipac 7700N
Billion Bipac 7800N
Billion BiPAC 7800DXL/7800NXL/8800NL
Cisco 877W K9
Comtrend CT-5365
D-Link DSL-500B
D-Link DSL-504
D-Link DSL-2640R
D-Link DSL-2640S (Sky)
D-Link DSL-2640U
D-Link DSL-2680
D-Link DSL-2740B
D-Link DSL-2741B
D-Link DSL 2780
D-Link DSL-G624M
Digicom Michelangelo Wave
Draytek Vigor 2600 & 2800 series
Draytek Vigor 2820n [#1 see note below]
Dynalink RTA1025W
Dynalink RTA1046VW
Dynamode R-ADSL-C4-Q-G1
EchoLife HG520b (TalkTalk)
EchoLife HG556a (Vodafone)
Edimax 7084
Edimax AR-7265WnA
FiberHome AN1020-16T
GNet GBB2060-Xi
Huawei (Generic Telnet)
Huawei SmartAX MT882 (TalkTalk)
LinkSys AG241V2
Linksys WAG120N-EZ
Linksys WAG160N / WAG320N
Linksys WAG200G Home Gateway
Linksys WAG54G
NetComm NB9W
Netgear D6200
Netgear D7000
Netgear DG834 (and -G, -GT, -N, PN) v1-4
Netgear DG834(G) v5
Netgear DG934 (Sky Broadband)
Netgear DGN1000
Netgear DGN2000 (Italian version)
Netgear DGN2200 / N600-DGND3700
Netgear DGN2200 v3
Netgear DGN2200 v4
Netgear DGND3700v2
Netgear DGND4000
Netgear DM111P
Netopia 3347 (not bellsouth.net)
Orange Livebox (Inventel)
Philips CGA7522 /A, /S, /TE
Sagem F@ST 2304 (Sky)
Sagem F@ST 2504 (Sky)
Sagem F@ST 2504N (Sky)
Sagem Livebox 2 (not confirmed)
Sky Hub SR101 & SR102
SmartRG SR300N
SmartRG SR350N
SpeedTouch 7G (BT Home Hub v1)
Speedtouch 510 v6
SpeedTouch ST546 v6
Speedtouch 580 (6.1.4.3)
Speedtouch 585 v6 & v7
Thomson ST780WL
Thomson TG582n / TG587n
TP-Link TD-8816 / TD-8840 / TD-W8961ND
TP-Link TD-W8910G
TP-Link TD-8950ND
TP-Link TD-W8951ND
TP-Link TD-W8960N [#2 see note below]
TRENDnet TEW-658BRM
Trust MD-4050
Voyager (??)
Voyager 220V (BT)
Zoom X3 GS v1.02-70
Zoom X5v
Zoom X6
Zoom X7N (Model 5790)
ZTE ZXDSL 831-CII
ZyXEL P-652
ZyXEL P-660H-D1
ZyXEL P-660H-D1 [V3.40(AGD.3)]
ZyXEL P-660HW-61
ZyXEL P-660HW-T1
ZyXEL P-2602HWL-D1A
ZyXEL VMG1312-B10D v5.11 (AAXA.1)CD

Kazouza

Member

Re: Troubleshooting DSL like a boss

I've been running Router Stats for like 2-3 months now... It helped me figure out if I had any local issues interfering with my connection.

Although the problem I always had at night is still there with a really low SNR.. couldn't find anything local causing it.

What is the first link for?

nuclearcat

Member

Re: Troubleshooting DSL like a boss

It is DMT tool that can provide detailed stats for frequency bins. If you can post here when its good and when it's bad maybe we can guess what might be reason.

GeorgesHanna

Member

Re: Troubleshooting DSL like a boss

I have the tp-link td-w8961d but I got an error on DMT error: can not identify modemtype

nuclearcat

Member

Re: Troubleshooting DSL like a boss

I suspect some revisions are not supported. As tool very old i might have to write my own in future, if on new modems same diagnostic interface present.

Hassan

Member

Re: Troubleshooting DSL like a boss

Are there any tools of this kind for the TP-Link VR900 (or any of the other modems in the Archer series).
I remember trying DMT and RouterStats but both do not work since shell access is blocked in all Archer series modems or something of this sort (haven't read much about the topic).

The reason I am asking is that ever since I have been switched to VDSL, my CRC and HEC errors have skyrocketed (probably due to the higher frequency and hence higher interference with the electricity wires downstairs). So I wanted a tool to inspect the errors throughout the day instead of constantly keep checking the modem page.

EDIT: The modem does not even show the type of errors in the stats page (FEC, CRC, or HEC). In order to do that, I downloaded a tool/code called StatPoster.

Last edited by Hassan (August 27 2017)

nuclearcat

Member

Re: Troubleshooting DSL like a boss

I suspect might be no technical way to do so, at least first look googling didnt gave any results

Kazouza

Member

Re: Troubleshooting DSL like a boss

http://www.2cent.de/dmt/v7/dmt.zip
Speedtouch 516 536 546 585 608 706 716 780
Or maybe worth to try latest
http://www.2cent.de/dmt/v9/dmt.zip

Latest version didn't work with my TG582n. The V7 did though.

Will update you with what find.

nuclearcat

Member

Re: Troubleshooting DSL like a boss

Especially interesting to see bin stats at morning and evening, if you have problems with speed drops at specific time of day.

Kazouza

Member

Re: Troubleshooting DSL like a boss

For some reason I can get it to connected, but it isn't showing any information regarding the connection. Tried tweaking the settings and such with no success.

I can provide the info from routerstats though, bitloading and such with a log of my SNR for the previous 2 months or so.

nuclearcat

Member

Re: Troubleshooting DSL like a boss

yes, thats very interesting, bitloading especially. I am trying to find out why many people have degradation of speed at evening, not sure it will give clear answer, but might give at least some ideas.
I hope it wont be my worst expectations, that reason lays in some fundamental for ADSL things.

Kazouza

Member

Re: Troubleshooting DSL like a boss

http://prntscr.com/gds599

This is the worst my SNR reaches at night 7.4... then it starts to go up from 3AM and upwards to 10snr and it reaches around 17-18 mid day.

This is bits/tone: http://prntscr.com/gds8ef

This is bitswap/time: http://prntscr.com/gds8j3

Honestly it used to be much worse a few months ago with the modem constantly resyncing.. so it's at least stable now. I'm on 2mb unlimited and my lane supports 4mb according to the tool the ogero technician used.

Last edited by Kazouza (August 27 2017)

nuclearcat

Member

Re: Troubleshooting DSL like a boss

Sharp drop of SNR just in few minutes?
(Or i suspect modem resynced on different speed)

Last edited by nuclearcat (August 27 2017)

Kazouza

Member

Re: Troubleshooting DSL like a boss

Sharp drop in a matter of a few seconds actually.
And nope sync speed is still the same and can be seen at the top 2042 kbps.

Kareem

Member

Re: Troubleshooting DSL like a boss

I have the D-link 2640U if anyone is interested

nuclearcat

Member

Re: Troubleshooting DSL like a boss

I gave up on this subject, technically i was trying to collect statistical info to get picture, what is most common case of speed drops, instability issues and etc.
My attempts to reach Ogero and help them to improve stuff gets only reaction that i can describe: "why this guy put his nose in our stuff, we are fine with headphones".
Most probably they are facing fundamental issues of DSL that is affecting all people speed.
Even if you will get any advanced stats and reasoning, on other side you will face deaf guy, who wont even understand you and not interested to understand.

RandomMemory

Member

Re: Troubleshooting DSL like a boss

Maybe try contacting Imad Kreidieh on twitter DM?

nuclearcat

Member

Re: Troubleshooting DSL like a boss

I am doing since beginning, and i respect him and his efforts, but he is not technical, so he redirect me to other guys, and as soon as i reach anyone else, i am getting polite GTFO.
As it reach deaf ear i will publish what was my idea.
There is devices exist, us/eu vendors cost $4000+, but russians did their own R&D and selling it approx $800 retail. Device looks like this:

It can do diagnostics like this for example

, so you can know what kind of interference problem customer experiencing.
But what is important it has this:

This diagram can show distance to multiple faults on the cable (broken insulation, bad connection on "joint", short circuit, broken cable, wet joint) ,but sure it needs some skills on interpreting it, or... can be automated.
Because, more important it has USB and documented protocol.
So basically engineer on centrale connect this device to customer line, press few buttons, and report about line sent to customer support within minutes. So they can know if there is any issue on centrale, or on line. And if there is necessity they send team to customer premises that will tell EXACTLY where is issue, with solid proof and numbers, and not wasting HUGE amount of time on blind guessing.

RandomMemory

Member

Re: Troubleshooting DSL like a boss

Holy crap. This is actually genius and it saves so much time. Maybe that's the reason they didn't want to pick it up. Instead of doing 20 jobs a day a team can slack off and do less work. Or maybe you were talking to one of his advisers who doesn't want anyone taking credit for something he didn't suggest. Just ask for a scheduled meeting or something and tell him the truth about being told to gtfo politely. What a shame. We will never become a decent country.

nuclearcat

Member

Re: Troubleshooting DSL like a boss

Well, probably knocking to closed doors approx since May worn out my patience :) At least for now.
I will take a break and concentrate on projects that bring me money or at least some that i see clear future (IoT), but if i will see situation changed i will try again.
Maybe even will do some R&D and try to make my own tester (at least cable faults), within $100-$150, it looks feasible to cut some features and try.

nuclearcat

Member

Re: Troubleshooting DSL like a boss

Btw i proposed also idea like this as well:

This one let turn on/off interleaving and change noise margin online, over website.
Most probably i was not heard too :)

wisscool

Member

Re: Troubleshooting DSL like a boss

For some reason I can get it to connected, but it isn't showing any information regarding the connection. Tried tweaking the settings and such with no success.

I can provide the info from routerstats though, bitloading and such with a log of my SNR for the previous 2 months or so.

How did you configure routerstats with TG582n, i tried alot of default login user and pass but it didnt work?