LebGeeks

WizaRd

Member

WISE pain >.<

I guess this was to happen, eventually.

After nearly 5-6 months of being a proud WISE customer (WISE BOX) , linked to the fiber line 24/7 and latency 180-220ms all day long ... sh!t happened.

It began Friday evening. Slow speed on browsing and stutters (worse than lag) on GARENA. So i do a trace route only to find out that I have been routed to the stupid flagtel satellite backbone with latency going up to 400-500. More than that, my download speed got down to 1KB/s starting 11:01PM and until 8:01AM (I'll leave you to guess why this specific time). - EVER SINCE FRIDAY!!!

Calling this crap support team is one of the worst things I had to deal with in my life. I think I wasted around 20-30 calls since Saturday and their assistance just goes from bad to worse. "bta3rif l daght 3al chabake..." "are you sure of your signal !?!?!??! maybe there is interference"... and all kinds of excuses.

Whatever you tell them they reply with "we did some tests on your connection and we noticed you have been downloading a lot over night". BINGO.

Anyway the short of the story is... right now I have one of the worst internet in the country. My ping to wise is 20-30 ms as usual, no timeouts, no packet losses... but to try to make them realize the problem is on their end is a pretty hard thing to do. I just dont understand why they "cant switch me back to the fiber line right now" wala 7atta in the upcoming days with NO REASON given.

Padre, Halo.. what is your connection status atm ?

Look how funny this trace route is.. LEBANON --> USA --> UK.

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  WizaRd.mshome.net [192.168.0.1]
  2    27 ms    28 ms    36 ms  host-ip1-215-249-89.wise.net.lb [89.249.215.1]
  3     *       30 ms    42 ms  host-ip21-220-249-89.wise.net.lb [89.249.220.21]

  4    41 ms    36 ms    27 ms  172.16.30.33
  5   433 ms     *        *     so-4-0-1-cjr01.nyc005.flagtel.com.144.216.62.in-
addr.arpa [62.216.144.105]
  6   411 ms   419 ms   426 ms  ge-1-2-0.0.pjr01.nyc005.flagtel.com [85.95.25.11
0]
  7   431 ms     *      427 ms  so-0-0-0.0.pjr01.ldn001.flagtel.com [85.95.25.5]

  8   419 ms   449 ms     *     so-1-0-0.0.cjr03.ldn004.flagtel.com [85.95.25.14
]
  9     *      438 ms   419 ms  bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.10
3]
10   424 ms   426 ms   426 ms  212.58.238.133
11   419 ms   418 ms   420 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

P.S: I'm applying for Blink's 512K next month when it gets to my area. Maybe some decent latencies bala terbi7 jmileh.

mir

Member

Re: WISE pain >.<

well i think almost everyone was having trouble yesterday with their con. i donno if u guys can confirm
i understand your desperation and anger :(

all ISPs should give their users an anger management course with the con... that would be helpful

Good luck finding a good provider

[off topic]
Wise Pain ??? :rolleyes: .. that is new  (6)

Last edited by mir (November 25 2008)

Padre

Member

Re: WISE pain >.<

yeah, there seem to be some kind of "international shortage" or whatever u wanna call it, we should ask nuc for the truth behind it  but we've all been shifted since Wednesday night i guess to the satellite link ...
Now about their "unlimited" download policy ... it's not really unlimited  it's a "fair usage policy"  after 4 or 5 g u start to get notice a difference in download speed.

actually if u asked, im sure they would have told you that they are having some problems with the land lines, and not only them, but almost everyone

Last edited by Padre (November 27 2008)

WizaRd

Member

Re: WISE pain >.<

ok there seems to be some improvements but the latency isnt as low as it used to be

Tracing route to bbc.co.uk [212.58.224.138]

over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  WizaRd.mshome.net [192.168.0.1]

  2    66 ms    43 ms    79 ms  host-ip1-215-249-89.wise.net.lb [89.249.215.1]

  3    63 ms    57 ms   115 ms  host-ip21-220-249-89.wise.net.lb [89.249.220.21]

  4     *        *        *     Request timed out.

  5   363 ms     *      523 ms  pos3-5.ar03.ldn01.pccwbtn.net [63.218.13.113]

  6   361 ms   390 ms   362 ms  TenGE13-3.br02.ldn01.pccwbtn.net [63.218.12.246]

  7   382 ms   405 ms   470 ms  bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.103]

  8   390 ms   377 ms   397 ms  212.58.238.153

  9   360 ms   398 ms     *     virtual-vip.thdo.bbc.co.uk [212.58.224.138]

10     *      378 ms   368 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

what pissed me off is that they never told me they had a failure in the fber link until tuesday evening.. enno come on ya3neh  by Wednesday you mean last week's Wednesday (19th) ?

there is not an ETA for resolving the issue but I hope its soon.

rolf

Member

Re: WISE pain >.<

Something hit the fan at ogero?
I gues nuc is busy squeezing every single bit out of what's left...
Or maybe nuc is actually the cause of all that... maybe he finally hacked the ogero backbone and got his revenge...
In any case, be WISE and let it pass ;)

Last edited by rolf (December 1 2008)

maharadja

Member

Re: WISE pain >.<

I have an IDM dsl connection and it sucks for online gaming. I never get pings under 450ms. I used to have a  WISE Box and played online with some lag but it was playable. Now its crap.

Im considering switching my ISP to obtain pings not exceeding 200ms. Ive heard ogero has good pings but I tried FIFA 09 on my PS3 at my friend's Ogero 256 connection and it couldn;t connect properly. It would always disconnect while choosing teams online due to some unappropriate ping.

So what do u think? Who provides the best pings in Lebanon?

Last edited by maharadja (December 8 2008)

WizaRd

Member

Re: WISE pain >.<

What can I tell you... join the club.

VISP had some good pings, OGERO's Blink also have good pings (always 100-120ms on my friend's 512K). But thats the case in Lebanon, things are never stable and/or consistent. What works for someone in one place may not work for somebody else at a different location.

Few more months to go :)

N.B: IDM = fail.

maharadja

Member

Re: WISE pain >.<

Few more months to go for what?

The 256k Blink connection at my friend's place is having pings over 200ms sometimes reaching 350ms !

Do you think if I install the 1 mbps it will have better pings?

WizaRd

Member

Re: WISE pain >.<

Few more months for me to go out of this country.

I dont know if they have different routing for the different DSL options, you'll have to call and ask them.

And the 200ms/350ms pings are to America i guess ? Try to do a ping -t bbc.co.uk and see what you get.

rolf

Member

Re: WISE pain >.<

where you going?

WizaRd

Member

Re: WISE pain >.<

Dubai/Sweden's papers and contacts are ready.

Maybe I'll change my mind and go to France/UK instead. But the first two destinations are most likely to happen.

rolf

Member

Re: WISE pain >.<

Be sure to get a 100 mbps connection in sweden, its probably cheaper then the 512K here.
Dubai is not so great internet-wise, but still a good place to be if you have a good circle of friends there (or make one)

battikh

Member

Re: WISE pain >.<

if you want to have an idea about dubai:

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  x.x.x.x
  2     1 ms     1 ms     1 ms  x.x.x.x
  3     1 ms    73 ms     1 ms  10.18.56.129
  4     1 ms     1 ms     1 ms  10.18.56.1
  5     1 ms     1 ms     1 ms  10.18.63.1
  6     2 ms     2 ms     2 ms  10.18.31.2
  7     2 ms     2 ms     1 ms  10.0.6.2
  8     4 ms     8 ms     3 ms  80.227.0.74
  9     3 ms     3 ms     2 ms  80.227.0.189
10   200 ms   200 ms   200 ms  62.216.145.37
11   139 ms   138 ms   139 ms  bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.103]
12   138 ms   138 ms   138 ms  212.58.238.133
13   139 ms   139 ms   138 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

Last edited by battikh (December 15 2008)

WizaRd

Member

Re: WISE pain >.<

In this case Dubai's not too bad

In Sweden I've heard 24Mbit/s is at $60 per month. Latency is 40ms all day but during peak time it goes up to 90-100.

WizaRd

Member

Re: WISE pain >.<

Btw Watermelon, are you on Etisalat or DU ?

battikh

Member

Re: WISE pain >.<

i'm on DU.
will send you a traceroute from etisalat once i go to office...

mir

Member

Re: WISE pain >.<

FlyingWiz.. u choosing the country depending on the internet speed/ cost ?

if it was me, i would go Sweden!
leave the watermelon to rott alone in dubai ... let him stay alone without company :mad:

Sweden is wiser on the long term... you found job in dubai now ?

-- Sad to hear that yet another is leaving :(

Last edited by mir (December 12 2008)

WizaRd

Member

Re: WISE pain >.<

No but it happens if you choose any country other than Lebanon they would have a better internet in all cases.

Sweden is a personal preference I had since I was a kid, and Dubai is where many of my family's "contacts" reside and work.

Just taking my time now before making a wrong decision

rolf

Member

Re: WISE pain >.<

There is no wrong decisions... just right decisions...
Do what a normal human being would do... Do the wise thing.

Padre

Member

Re: WISE pain >.<

what's with ROFL and the WISE things ?
WISE is really being shitty !! the subnet they said was closed, is utter bullsh$t. it's still up and running. it has a satellite connection to the state, but with much lower latency then ours and way more stable (less ppl on it )
it's full of routers tho, so not sure what is it for. maybe they simply sold it to some company.
In all cases, the max you can get , is talk to some tech guy, that will tell you that ur downloading overnight (well ... overnights off quota are actually made for you to eat in front of your screen, but NO downloading) and that he'll work on it. honsetly they are pissing me off !

WizaRd

Member

Re: WISE pain >.<

LOL

that sums it all up

Runningwizard

Member

Re: WISE pain >.<

@Flyingwizard

You should get Sodetel (online gaming package)... extremely low latencies, Stable downloads... what else can you ask for ?!?

gaming account: 60$ for 512k plus 20$ for a fixed IP (not sure if this includes VAT)
you also get free unlimited night traffic from 11 PM till 7 AM and the double speed from 8 PM till 8 AM

PS: this package is not on their website... So you should call them to get more information...

OR you should study for your quiz on Monday and stop wasting your time playing online Games.. ;)

mir

Member

Re: WISE pain >.<

@runningWizard
:o ohh now we have a RunningWizard tooo !
as if the flying ones with their firebolts are not enough :rolleyes: (joking - welcome to the forum, r u from the same wizarding family = bro or something  ? )

well i think online gamers are bad customers and those accounts are not "rabbi7a" for the ISPs anymore
since the gamers use long hours of play, lot of heavy usage and such
so manybe the ISP want to invest their ressources with other type of users OR maybe they want to force you guys to grow up, do something with your life and pass your tests on monday for a change (joking)

WizaRd

Member

Re: WISE pain >.<

Hahahaha, well... I'll leave runningWizard's identity as a mystery ;)

samer

Admin

Re: WISE pain >.<

Hahahaha, well... I'll leave runningWizard's identity as a mystery ;)

I'm not going to spoil the fun :)