LebGeeks

NickTheQuick

Member

Re: Feedback for TerraNet

Getting a lot of packet loss (20-30%) after 8 pm. Called technical support dozens of times, but it's congestion at the Mazraa central and the Ogero fuckers aren't upgrading the equipment.

My neighbors with Ogero are experiencing the same thing. ISPs giving out more and more plans without upgrading the central's capacity.

Same here man, IDM user, lot of packet loss after 5 pm and return to normal in the early mornings. thought it was a modem problem and got a new one but still the same problem. called technical support and same thing its the centrals.

ebsos

Member

Re: Feedback for TerraNet

Internet speed is quite fast and acceptable during the morning. As the day progresses, the internet slows down, and at night it's just unbearable! I felt like smashing my laptop due to the anger that got into me!! Is it TerraNet's fault, my modem router, or my laptop ?

DG

Member

Re: Feedback for TerraNet

Most likely the ISP's fault as the number of users that are online increases at night when everyone is back from work/school etc...

Hamra

Member

Re: Feedback for TerraNet

Terranet have reached a new low in their enforced cap everyday from 5 PM to 3 AM at my 2 Mbps line. First they capped me at 1.2 Mbps, 2 months later, they capped me at 900 kbps, a month later 600 kbps. This month? 400 bloody kbps. This is absolute bullshit. And it's not congestion nor anything, it's a hard enforced cap, with some whitelisted stuff that can go full bandwidth. In the below graph, the small jump was a Dota 2 update, which ran at full speed, but the game itself is still capped. at 400 kbps it's completely unplayable even after turning off all devices and programs on my laptop. Only the game consuming bandwidth, and it's unplayable. I never download during peak time, I'm not that kind of asshole, but my cap is getting lower and lower every month and during the only period one is awake at! I don;t want full speed internet at 8 AM -_-

Hamra

Member

Re: Feedback for TerraNet

Addendum, the cap really does apply to everything with no short bursts. Facebook, whatsapp, websites, downloads, weird protocols like torrent or tor, ftp has so much overhead it's unusable at such cap, games, anything...

Truepeace

Member

Re: Feedback for TerraNet

I noticed that when I stopped specifically downloading or downloading a lot during the free night traffic period, I always had an almost stable 2 mbit connection even between 5pm and 3am. I guess it's the only survival solution without having ogero dsl. Could  my central not be congested? I doubt it since once when it was normal speed all the day like now, after a night of full downloads I got capped the same week.. so luck? Maybe, but I also doubt it since when we're capped, it's as you said a specific speed limit, with no speed bursts and at specific daily hours. I think I discussed this in detail in previous posts here. I would love to hear back their new replies to you, the last time I called was by the end of 2015 and they promised me that in the beginning of 2016 the congestion problems would be fixed and I wouldn't have the slowdowns blablabla... Back then I had downloaded NBA 2k16 (~45GB) during my free traffic periods so I had the hardest of the speed caps (like 50 kb/sec limit) and sometimes 12kb/sec on Steam.

Last edited by Truepeace (May 11 2016)

Hamra

Member

Re: Feedback for TerraNet

Anyone knows why Internet has been down in Hasbaya, South Lebanon for over 24 hours?

jad594

Member

Re: Feedback for TerraNet

Very interesting and dynamic opinions I must say. Thanks for sharing everybody, good to know what other fellow ISP users think.

Last edited by jad594 (July 14 2016)

EzikMezik

Member

Re: Feedback for TerraNet

Is anyone else getting HUGE packet loss as well? I am talking around 46% loss. voip and gaming are near impossible. Just wanna see if that's an issue with me or if everyone else is experiencing the same thing. I live near the metn centrale btw.

Truepeace

Member

Re: Feedback for TerraNet

Ping is not stable now (200+ on EU in Smite), it was stable for like a week and before it it was terrible and unplayable for 1 week.

EzikMezik

Member

Re: Feedback for TerraNet

Ping is not stable now (200+ on EU in Smite), it was stable for like a week and before it it was terrible and unplayable for 1 week.

Ping is pretty stable for me (100ms on overwatch, EU), It's just the packet loss that makes games unplayable, it freezes for about 1 sec and then continues like nothing happens, it's really annoying and I wanna see if I am the only one experiencing this issue.
It's also happening all day, even in the early morning when the lines are not congested as much.

random-username

Member

Re: Feedback for TerraNet

I tried to forward my ports in order to host an arma 3 NMD server. I followed this guide step by step to no aavail (still says my ports are blocked). http://portforward.com/english/routers/ … Arma_3.htm

Is the issue from my side or could it be some Terranet fuckery?

random-username

Member

Re: Feedback for TerraNet

Just called terranet and they said they don't block any ports. Tried it on the technicolor modem. Still no luck. Any advice?

Aly

Member

Re: Feedback for TerraNet

What's the WAN IP on your modem ? is it public or private ?
If it is private (like: 10.X.Y.Z or 172.16.X.Y or 192.168.X.Y) then forget about forwarding and hosting a server it wont work.

random-username

Member

Re: Feedback for TerraNet

192.168.1.1 (tp link) and .254( technicolor). I made the IP static beforehand, but still didn't work. I'm a total noob at this. Is there anyway I can get it to work? Couldn't find anything on google about it, so it shouldn't be a common issue.

Truepeace

Member

Re: Feedback for TerraNet

I hate the technicolor modem all the ISPs give and I find it very retarded and useless so I bought for me and for 3 of my friends a TP Link modem router from their reseller in Dora, it was at 44$ yesterday but I find it's totally worth it and it's very user friendly (at least compared to the technicolor which they tell you it costs like 70$ -_-) and packed with many useful things.

Last edited by Truepeace (August 11 2016)

EzikMezik

Member

Re: Feedback for TerraNet

Is this okay?

Pinging www.google.com [216.58.210.196] with 32 bytes of data:
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Reply from 216.58.210.196: bytes=32 time=80ms TTL=53
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Request timed out.

Ping statistics for 216.58.210.196:
    Packets: Sent = 86, Received = 25, Lost = 61 (70% loss),
Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 85ms, Average = 72ms

Well of course not it's not okay.
I downloaded a patch for overwatch last night (about 2Gb) and got hit by the FUP hammer of doom. Why give us a quota of 50Gb if I basically cannot access the internet after downloading only 4% of my total quota. That's bloody ridiculous.
If I got a dollar for every time I hear "fi daghet 3a central el metn estez" when I call their (ridiculously incompetent) costumer support I would have applied to the US presidency.

My life basically is a constant cycle of: Go to uni -> Come back home late at night hyped to play something -> Realize internet is shit at night -> Wait till 12AM -> play till 2AM -> Wake up sleep deprived.

Do yourself a favor and don't subscribe to TerraNet even if your life depended on it. Been coping with their shit for two years now and I think I might need a therapist soon.

ManOwaRR

Member

Re: Feedback for TerraNet

Switch ogero never look back

EzikMezik

Member

Re: Feedback for TerraNet

Switch ogero never look back

Well I would really love to do that but I cannot afford 1-2 months without DSL.
Suggestions for a temporary solutions in the meantime are most welcome. I tried connect and it doesn't work where I live, so that's off the list.

Last edited by EzikMezik (November 9 2016)

Georges00

Member

Re: Feedback for TerraNet

Switch ogero never look back

Well I would really love to do that but I cannot afford 1-2 months without DSL.
Suggestions for a temporary solutions in the meantime are most welcome. I tried connect and it doesn't work where I live, so that's off the list.

Any local cable guy

Truepeace

Member

Re: Feedback for TerraNet

Terranet is so crap, they don't admit they're the ones applying FUP and they blame the centrales whereas an Ogero user in the same central never faces slowdowns. I switched to Ogero, best decision ever, it took them exactly 3 weeks, they didn't even require a cancellation form but I had it already (it took terranet 1 week to do it) plus terranet took back the free modem they gave me at the beginning of my subscription because "it hasn't been 1 year since I registered with them". That was never mentioned anywhere but I'm glad I gave them back the crappy Technicolor and left they're crappy FUPed service. I used in the meantime a WISE wireless box, but it's so low on GB and 1mbit of speed that I spend most of my time at university but it was so worth it.

Last edited by Truepeace (November 11 2016)

EzikMezik

Member

Re: Feedback for TerraNet

anyone facing terrible packet loss? Browsing is impossible and forget about online gaming

random-username

Member

Re: Feedback for TerraNet

Connection turns to shit in peak times, after 2 years I finally pulled the plug and cancelled my subscription. Now I'm stuck with the local cable guy for the next 4 months until the monopoly that goes by the name Ogero "installs" their modem.

Georges00

Member

Re: Feedback for TerraNet

Connection turns to shit in peak times, after 2 years I finally pulled the plug and cancelled my subscription. Now I'm stuck with the local cable guy for the next 4 months until the monopoly that goes by the name Ogero "installs" their modem.

Took Ogero 1 week to install and get everything up and running after I applied...

Last edited by Georges00 (November 22 2016)

Shaun

Member

Re: Feedback for TerraNet

I don't want to have spoken too soon, but it appears that after a while of really bad internet in the evening and night, Terranet has pulled things together recently.

I managed to download more than 2 GB in less than 3 hours on a 2Mbps plan.

Anyone can corroborate the improvement? Is there any word of overhauls?