Feedback for VISP

invalid-user-43 · 2008-09-23T12:31:06+00:00

Oi' I'm thinking of subscribing to a 256K account with VISP. Main appeals to me are : * The gaming zone (supposedly with <100ms latencies for private...

amkahal

@Nuclearcat: it is true that you want to stop serving the Bekaa ?

nuclearcat

it is not true at all.
Few (1 or 2) resellers got cheaper offer for 128Kbit accounts from other company, and speading this info to convience their users that switching to that accounts is neccessary. We don't offer 128K, it is not enough this days, and only we get from that - is complaints that many things is not working. But for resellers cheaper price = bigger profit, they don't care much usually about user comfort.
They don't know also which surprise waiting them :-)
You got this info from reseller?

cullinan86

I've been a client of VISP fir 2 years now. The company provides stable connection, and adequate for surfing and E-mails. But when it comes to media surfing and online gaming, I'm suffering...Big time.
I pay $90 for a 512 Mbps, but I don't think I'm getting what I deserve.
So here's my question: Are VISP at least planning to strengthen their connection in the near future? If so, I'll be the first to sign in. If not, my hopes will go to 3G...If it comes...Ever.

nuclearcat

Yes, there is a plans. Local latency major issue for us, and we are getting gear to fix that. But it takes time, and money. And because of money mostly it takes time.

hussam

lag spikes again. no disconnects but it keeps fluctuating between 400 and 900ms.

cullinan86

I love how they remove my posts whenever they dislike them...Anyway, rules are rules.
So now I have more questions:
1- I have a lousy tru-net router, would my gaming experience be better if I change it to another, better quality router?
2- Is there a way to tweak my connection to improve its "Ping" criteria?

nuclearcat

1. I don't think so, do traceroute, ping first hop you see on traceroute (pppoe server). If ping there is ok - your router most probably ok.
2. It depens this days mostly on reseller, ping 80.83.17.2 matters.
At peak time(evening) still it is big issue, but we are waiting new equipment to fix that.

cullinan86

Thank you for caring nuclearcat :)

vengeance666

i get pings ranging from 18ms to 48ms on 80.83.17.2 and less than 1ms on first hop , i guess it is a good result isnt it ?

cullinan86

vengeance666 wrotei get pings ranging from 18ms to 48ms on 80.83.17.2 and less than 1ms on first hop , i guess it is a good result isnt it ?

Do you enjoy making me jealous?

hussam

traceroute to 80.83.17.2 (80.83.17.2), 30 hops max, 40 byte packets
1 172.16.41.1 (172.16.41.1) 1.963 ms 1.894 ms 1.709 ms
2 192.168.20.8 (192.168.20.8) 3.589 ms 2.056 ms 1.979 ms
3 10.22.24.1 (10.22.24.1) 2.914 ms 2.782 ms 2.843 ms
4 80.83.17.2 (80.83.17.2) 3.821 ms 2.902 ms 2.490 ms

mine is less than 3ms ^^

vengeance666

hussam wrotetraceroute to 80.83.17.2 (80.83.17.2), 30 hops max, 40 byte packets
1 172.16.41.1 (172.16.41.1) 1.963 ms 1.894 ms 1.709 ms
2 192.168.20.8 (192.168.20.8) 3.589 ms 2.056 ms 1.979 ms
3 10.22.24.1 (10.22.24.1) 2.914 ms 2.782 ms 2.843 ms
4 80.83.17.2 (80.83.17.2) 3.821 ms 2.902 ms 2.490 ms

mine is less than 3ms ^^

i meant 48 ms pings by PINGING the IP address :P my tracerout there is :

Tracing route to 80.83.17.2 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 172.16.158.1
2 1 ms 1 ms <1 ms 172.16.158.1
3 1 ms 1 ms 1 ms rev-155-137.globalproof.net [194.146.155.137]
4 1 ms 1 ms 1 ms 10.27.29.1
5 7 ms 2 ms 3 ms 10.121.130.1
6 6 ms 10 ms 11 ms 10.35.200.1
7 7 ms 4 ms 2 ms 10.118.115.1
8 3 ms 13 ms 5 ms 10.190.199.254
9 20 ms 23 ms 8 ms 10.80.79.1
10 15 ms 19 ms 12 ms 10.80.78.1
11 27 ms 28 ms 27 ms 10.22.10.1
12 45 ms 55 ms 81 ms 10.22.22.2
13 56 ms 49 ms 69 ms 80.83.17.2

Trace complete.

hussam

Bad lag spikes now. even with fake IP, it was going up to 2500+ ms

Can't connect to game server now. (but who cares? world ends in two hours anyway ^^)

KiSsEr

its a local ip guys :P

nuclearcat

Correct, but by this trace i can measure local links performance.

vengeance666

I can't access user control panel , when i put my username and password for login it says : " Access denied..

you can access only your own account " , what the heck ? this is my own account ! i checked it yesterday night and everything was fine , turned off the computer until now ..

EDIT : and now i write user and password , press enter and they get erased and nothing happens :P

aww are these the new features we were told about being implemented ? :D

Xannax

I don't get it.

Based on my reads in this forum, we decided to go with VISP.
I have a totally different experience than what most people post here.
The connection fluctuates somewhere between totally unusable and dial-up (albeit a bit slower).
Not only it is incredibly slow (I mean it in the literal sense: no one actually that lives it believes the slowness), but it dies at random, sometimes every ten minutes for half a day, and the DNS totally bails out every now and then.
Any lower service would be no Internet connection at all.
The price is way too high for the service (I am telling you, dial-up quality, in it's worst periods).
The customer service is rude, unhelpful, and plainly lies (they try to make me believe the problem comes from our usage although I provide proof that the problem comes from them).

Sorry if this post feels like a rant; I am not flaming anyone nor am I starting a war. This is simply the situation as it is.
I am trying to get a constructive answer, because I am totally puzzled.
In the first few months, I kept reading the posts here, and figured "ok, the guys have some issues, they are gonna fix them and then it'll be alright. Let's stick with them."
But it's been six months now of unbearable, unusable Internet.

Is there two different companies called VISP in Lebanon? Is there something I am not getting? I can't find an answer.

nuclearcat

vengeance666 wroteI can't access user control panel , when i put my username and password for login it says : " Access denied..

you can access only your own account " , what the heck ? this is my own account ! i checked it yesterday night and everything was fine , turned off the computer until now ..

EDIT : and now i write user and password , press enter and they get erased and nothing happens :P

aww are these the new features we were told about being implemented ? :D

Yes, some of them, we are moving also to new server.

nuclearcat

Xannax wroteI don't get it.

Based on my reads in this forum, we decided to go with VISP.
I have a totally different experience than what most people post here.
The connection fluctuates somewhere between totally unusable and dial-up (albeit a bit slower).
Not only it is incredibly slow (I mean it in the literal sense: no one actually that lives it believes the slowness), but it dies at random, sometimes every ten minutes for half a day, and the DNS totally bails out every now and then.
Any lower service would be no Internet connection at all.
The price is way too high for the service (I am telling you, dial-up quality, in it's worst periods).
The customer service is rude, unhelpful, and plainly lies (they try to make me believe the problem comes from our usage although I provide proof that the problem comes from them).

Sorry if this post feels like a rant; I am not flaming anyone nor am I starting a war. This is simply the situation as it is.
I am trying to get a constructive answer, because I am totally puzzled.
In the first few months, I kept reading the posts here, and figured "ok, the guys have some issues, they are gonna fix them and then it'll be alright. Let's stick with them."
But it's been six months now of unbearable, unusable Internet.

Is there two different companies called VISP in Lebanon? Is there something I am not getting? I can't find an answer.

VISP has Sub-ISP's in specific areas, they take bandwidth and technical solution only.
Give me username, i will check details, if there is issues on your reseller.

Jad

I totally agree with Xannax, that's also the kind of connexion I experience since I'm with VISP. And, like him, I don't get it.

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