Feedback for IDM

gamer4life · 2014-06-15T18:54:07+00:00

I just noticed recently that IDM introduced the Fair Usage Policy to its internet. Can I please know if anyone is encountering any speed reduction after the...

gamer4life

Is it exactly 1M? because mine is really less than 1M and it was never like that before.

kfc

gamer4life wroteIs it exactly 1M? because mine is really less than 1M and it was never like that before.

i use internet download manager all the time. so the speed is almost always 90-100 kb/s. and it is the same today

gamer4life

Then it's a problem in my central.

kfc

so it seems that no one received a speed upgrade today?

gamer4life

yes, this seems so.

m0ei

I sent them an email twice, they didn't bother to reply, and I even tried calling them but the line was busy...crap support.

They automatically upgraded my account to 2mb unlimited, even though I wanted the 6mb 60gb plan.

rtp

i just called them they informed me that we will be able to change plans from the website after the 7th.
The funny part is that he asked me about my plans and name and what not and then informed me that i should upgrade from the website lol

kfc

rtp wrotei just called them they informed me that we will be able to change plans from the website after the 7th.
The funny part is that he asked me about my plans and name and what not and then informed me that i should upgrade from the website lol

did you ask them why speeds were NOT upgraded?

gamer4life

I just got my 2M, it's 1.1M

wollyka

From the ministry

Dear Sir,

with reference to your below e-mail, kindly note that the answer or your ISP is accurate. As of July 1st there will be a transition period to secure the transfer of all accounts to the new plan. once the transition is done you will be able to upgrade your account.

thank you for your understanding.

Hybrid

This should be sticky, alongside the other ISPs ;)

kfc

i just called idm and they told me that the speed on my line will be upgraded within 1 or 2 days.

rtp

kfc wrote
rtp wrotei just called them they informed me that we will be able to change plans from the website after the 7th.
The funny part is that he asked me about my plans and name and what not and then informed me that i should upgrade from the website lol
did you ask them why speeds were NOT upgraded?

nop, since am 1 mbps unlimited, it technically stays the same, i guess...

andrew55

My best download speed at this minute is 140 KB/s (4096/512). Anyone have the same problem?

cysto

m0ei wroteI sent them an email twice, they didn't bother to reply, and I even tried calling them but the line was busy...crap support.

They automatically upgraded my account to 2mb unlimited, even though I wanted the 6mb 60gb plan.

Same case! I even emailed them twice, they didn't reply!
I had 2Mbps 20GB; it was upgraded to 2Mbps Unlimited, even though I wanted to upgrade to 6Mbps 60GB.
I also had like 6-7 GB remaining, so I consumed them today (resuming my Watch_Dogs download); I got fucking FUP'd!
Fucking assholes! I rightfully own the remaining quota (given that I paid $50 for 20GB at the beginning of the monthly cycle), yet I was FUP'd by their crappy systems.
Speed is now at 256 kbps :)
If this continues on tomorrow, they're gonna get a call from a really angry customer.

Oh and when I called earlier to ask about upgrading, the support agent said I need to wait another month... Another freaking month of being fucking FUP'd. IDM should really get its crap together. I don't see how they're competing with Ogero in the first place (I've read they don't have FUP).

gamer4life

andrew55 wroteMy best download speed at this minute is 140 KB/s (4096/512). Anyone have the same problem?

My 2M increased gradually to become stable above 210KB/s. (Downloading torrents)

gamer4life

cysto wrote
m0ei wroteI sent them an email twice, they didn't bother to reply, and I even tried calling them but the line was busy...crap support.

They automatically upgraded my account to 2mb unlimited, even though I wanted the 6mb 60gb plan.
Same case! I even emailed them twice, they didn't reply!
I had 2Mbps 20GB; it was upgraded to 2Mbps Unlimited, even though I wanted to upgrade to 6Mbps 60GB.
I also had like 6-7 GB remaining, so I consumed them today (resuming my Watch_Dogs download); I got fucking FUP'd!
Fucking assholes! I rightfully own the remaining quota (given that I paid $50 for 20GB at the beginning of the monthly cycle), yet I was FUP'd by their crappy systems.
Speed is now at 256 kbps :)
If this continues on tomorrow, they're gonna get a call from a really angry customer.

Oh and when I called earlier to ask about upgrading, the support agent said I need to wait another month... Another freaking month of being fucking FUP'd. IDM should really get its crap together. I don't becomes they're competing with Ogero in the first place (I've read they don't have FUP).

I don't think your FUP'd. Just try and wait till tomorrow so that the upgrade reaches everyone and becomes more stable.
When I got upgraded to the 2M, it was really crappy the max I got was 1.1, and it was always below 0.5M, but it's now more stable.
As for the 6M you wanted, I think IDM doesn't have this speed upgrade yet that's why they gave you something similar to what you where paying.

andrew55

I don't know why my download speed goes to hell between 10 pm and 1 am...

cysto

gamer4life wrote
cysto wrote
m0ei wroteI sent them an email twice, they didn't bother to reply, and I even tried calling them but the line was busy...crap support.

They automatically upgraded my account to 2mb unlimited, even though I wanted the 6mb 60gb plan.
Same case! I even emailed them twice, they didn't reply!
I had 2Mbps 20GB; it was upgraded to 2Mbps Unlimited, even though I wanted to upgrade to 6Mbps 60GB.
I also had like 6-7 GB remaining, so I consumed them today (resuming my Watch_Dogs download); I got fucking FUP'd!
Fucking assholes! I rightfully own the remaining quota (given that I paid $50 for 20GB at the beginning of the monthly cycle), yet I was FUP'd by their crappy systems.
Speed is now at 256 kbps :)
If this continues on tomorrow, they're gonna get a call from a really angry customer.

Oh and when I called earlier to ask about upgrading, the support agent said I need to wait another month... Another freaking month of being fucking FUP'd. IDM should really get its crap together. I don't becomes they're competing with Ogero in the first place (I've read they don't have FUP).
I don't think your FUP'd. Just try and wait till tomorrow so that the upgrade reaches everyone and becomes more stable.
When I got upgraded to the 2M, it was really crappy the max I got was 1.1, and it was always below 0.5M, but it's now more stable.
As for the 6M you wanted, I think IDM doesn't have this speed upgrade yet that's why they gave you something similar to what you where paying.

I'm pretty sure it was FUP. I watched as my bandwidth was reduced gradually by factors of 2. At first it became 1 Mbps, then 512 Kbps, and finally 256 Kbps.
Regarding the 6Mbps upgrade, they didn't even bother asking their customers beforehand what packages they want to upgrade to; they kinda just forced them upon us. Don't mistake my fury for being a novice; I've been an IDM customer since February 2009, but the recent upgrades really messed up my connection. Never have I seen such an immature product being released to the public with such lack of preparation.

eliosassine

I live in jounieh had a 2mb 20gb plan got upgraded to unlimited but with speed now between 30 - 80 KB/s (downloading battlefield 4 from origin ) . I hope they fix this soon.

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