Feedback for IDM

gamer4life · 2014-06-15T18:54:07+00:00

I just noticed recently that IDM introduced the Fair Usage Policy to its internet. Can I please know if anyone is encountering any speed reduction after the...

andrew55

Good point. I don't think the CO I'm connected to can give more than 512 Kbps up..

TechXero

Oh you use recharge cards. It's indeed much smarter in your case.

Yep. I don't have nor will I ever have a bank account. Don't trust them. I get paid in cash, pay in cash. And also from my friend's experience domiciliation is bad coz they rob you blind.

Has IDM received extra bandwidth? My connection has been stable for at least 3 days.. good news.. hope it will stay like that
http://www.speedtest.net/result/3676432239.png

Same here. Connection has never been better. Weird.

Side note to all. I just had a guy sent my way by IDM to check on things. He explained to me something shocking. It seems that IDM doesn't employ a support team. It actually get fresh IT graduates, trains them, and rotates constantly. Everything they ask you or tell you is scripted. And no matter how loud you scream at them they will never scream back. Basically don't trust them.

Who can we trust you ask? Well he told me to call support once in case of trouble for them to open a case file then call CCU.

Just an FYI.

andrew55

to support your point, i actually sent an e-mail to IDM support this time and they opened a case file for me. After a few days my internet became stable (in fact download at night is also really good). so basically talking to support fixed things. I asked them if thy received extra bandwidth from the ministry and they didn't comment.. lol.. i never knew what was wrong though...

and btw, i've paid IDM (well my parents actually) via bank transfers since the early 1990s (dial up era) and never had any problems.

TechXero

andrew55 wroteto support your point, i actually sent an e-mail to IDM support this time and they opened a case file for me. After a few days my internet became stable (in fact download at night is also really good). so basically talking to support fixed things. I asked them if thy received extra bandwidth from the ministry and they didn't comment.. lol.. i never knew what was wrong though...

Must have reached CCU. But now I have one thing left to do, get my line cable off of the electricity line where the electrician put it causing my Internet to fluctuate constantly. What an idiot.

andrew55

interestingly the reply was from support not CCU even though i do get emails from CCU.

TechXero

andrew55 wroteinterestingly the reply was from support not CCU even though i do get emails from CCU.

Very odd. As long as you are happy ?

andrew55

Yea. It's good. They called me to see if my line can handle 8 Mbps. They asked me to replace the modem i have with the modem from IDM because "other modems don't give them the actual attainable rate". My maximum attainable rate on the thompson is a little over 5 Mbps while that number goes up to more than 16 Mbps on my new modem. I don't get it.

TechXero

andrew55 wroteYea. It's good. They called me to see if my line can handle 8 Mbps. They asked me to replace the modem i have with the modem from IDM because "other modems don't give them the actual attainable rate". My maximum attainable rate on the thompson is a little over 5 Mbps while that number goes up to more than 16 Mbps on my new modem. I don't get it.

I do, the guy who came yesterday told me the IDM modems have a custom Firmware built exclusively to accommodate "Lebanese" crappy Internet config. Giving them actual values. Without them they don't get speeds according to their config but a general assumption.

Hope that was clear enough.

andrew55

makes sense. on adsl1 with the thompson, the attainable rate doubles to 10 Mbps and the upload speed doubles to 1 Mbps. On adsl2+ those values are half. On a side note, when my connection was 1 Mbps more than 2 years ago, the maximum attainable rate was 1 Mbps. So I don't know how they were able to give 4096 K...

TechXero

andrew55 wrotemakes sense. on adsl1 with the thompson, the attainable rate doubles to 10 Mbps and the upload speed doubles to 1 Mbps. On adsl2+ those values are half. On a side note, when my connection was 1 Mbps more than 2 years ago, the maximum attainable rate was 1 Mbps. So I don't know how they were able to give 4096 K...

I have no idea. But their servers are outdated for damn sure. Running 2003 not 2012 R2.

ggtks

I don't know what magical world you guys live in where speeds got better but I left the house for a few days (including the end of last month/beginning of this month) and being the top internet user at home I figured I won't get FUP'd but nope I'm down to 80 KBps (out of 256 in theory, out of maybe 200 in practice).

And if you're wondering why I'm still "unlimited" that's because I was outside of the house when I thought I should submit my change plan request. I told my father to call them in my absence. Bastards told him to do it with their form online.

He then thought I should do it since "I'm better with the form stuff".

Now I can't change my plan for this month online, so I have to wait for September (this is why I told my father to call in the first place).

Well that spiraled out of control... I just wanted to tell you guys that my speeds got worse than they were before instead of magically becoming stable.

EDIT: 70 KB/s now

TechXero

I don't know what magical world you guys live in where speeds got better but I left the house for a few days (including the end of last month/beginning of this month) and being the top internet user at home I figured I won't get FUP'd but nope I'm down to 80 KBps (out of 256 in theory, out of maybe 200 in practice)

We live in a magical world where limited plan speeds got more stable. And yikes! If you domiciliated then you screwed. Prepaid cards rule!

thephoenician

TechXero wrote
Yeah. The sweet spot where 1gb is cheapest is the 40gb package. So even if it's not enough for me, I don't mind refilling twice or even 3 times a month.

2x$18=$36 for total of 80gb instead of $27.5 for 50gb. And 3x$18=$54 for 120gb etc...

Best solution

Are you sure you can use 40GB or whatever package monthly refills more than once per month? I don't think it's possible, that's why there are seperate extra GB's refills.

TechXero

Are you sure you can use 40GB or whatever package monthly refills more than once per month? I don't think it's possible, that's why there are seperate extra GB's refills.

Yes. As long as you use up all the quota. Limited plans are quota based while Unlimited are time based. I used up 45gb in 15 days so in less than a month, and I refilled with another.

thephoenician

TechXero wrote
Yes. As long as you use up all the quota. Limited plans are quota based while Unlimited are time based. I used up 45gb in 15 days so in less than a month, and I refilled with another.

Well that's good news then!

TechXero

thephoenician wrote
TechXero wrote
Yes. As long as you use up all the quota. Limited plans are quota based while Unlimited are time based. I used up 45gb in 15 days so in less than a month, and I refilled with another.
Well that's good news then!

Yep. But please head this warning, do NOT put all cards in at once. There is a weird issue where if you have say 3 cards in basket, when one card is over it will count what you used last from new one etc. I recommend you wait until a card is dry to the last byte before putting in next one.

thephoenician

TechXero wrote
Yep. But please head this warning, do NOT put all cards in at once. There is a weird issue where if you have say 3 cards in basket, when one card is over it will count what you used last from new one etc. I recommend you wait until a card is dry to the last byte before putting in next one.

Every time you refill you get a new cycle or you just continue the previous one?

TechXero

Every time you refill you get a new cycle or you just continue the previous one?

New Cycle of course. Beginning at the time of card activation. No such thing as previous one continuing.

sailor

wollyka wroteYep Today I got a call they the feasibility results are not in yet and so my account will not be upgraded. Even though my line is already on 8M. So no speed update this month too

Today i called idm they said feasibility not done yet, when i talked to manager 1 week ago he confirm that i will grt the 4mb next month and i couldnt get it this month coz of feasibility.

gamer4life

I got the 2M today, but it's not really 2M I'm downloading at max 190Kb/sec and it's varying a lot.

« Previous Page Next Page »