Okay, about the fake swiss post, here's an update, Like i said the parcel reached turkey from china, in less than 30hours, however from turkey to Lebanon, it is still in transit for 5 days.
NuclearVision wroteOkay, about the fake swiss post, here's an update, Like i said the parcel reached turkey from china, in less than 30hours, however from turkey to Lebanon, it is still in transit for 5 days.
Hahaha maybe it really didn't depart to Lebanon yet...

Also, has anyone escalated a dispute? Whats the worst that could happen? Any tips?
Yes i opened a couple, they usually give your money back, they're just employees in stores and not patrons, they don't care. Sometimes contacting the seller is enough, he sent me a replacement that was ok.
Sometimes they try to fake things, fake tracking, fake products, if you have pictures and your cause is strong, you'll win.
Worst case is, seller wins, he must have a proof of the product delievered to you. This is most likely where you get a fake product, a low quality product, a broken one, etc.
It's very unlikely that you lose your money and not receive anything.
NuclearVision wroteYes i opened a couple, they usually give your money back, they're just employees in stores and not patrons, they don't care. Sometimes contacting the seller is enough, he sent me a replacement that was ok.
Sometimes they try to fake things, fake tracking, fake products, if you have pictures and your cause is strong, you'll win.
Worst case is, seller wins, he must have a proof of the product delievered to you. This is most likely where you get a fake product, a low quality product, a broken one, etc.
It's very unlikely that you lose your money and not receive anything.
Yes actually it's prolly just an employee who won't fight back, never thought of it... Anyways my case is that it has been 19 days (+4 to ship before order got automatically canceled) without any tracking information showing up (postNL) and i contacted online chat support and they recommended i open dispute... The seller just rejected and said that i should "please" wait because it's still in transit. I gave them a 2 day chance before i escalate things quickly. Also included convo of seller agreeing on a full refund.

About unlikely losing my money, support guy assured me this won't happen, since i directly asked about the worst case scenario, and added that they work really continuously hard on giving customers the best experience on AE blah blah.
Any one having trouble accessing aliexpress website ?
i could access it through 3g but using sodetel the browser reply with "Network Error (tcp_error)"
Anyone knows what post has a tracking number that dtarts with YT? Is it fast?
Anyone received an email about Aliexpress going to delete stores that sell CNC related stuff
solo220 wroteAnyone received an email about Aliexpress going to delete stores that sell CNC related stuff
What is CNC?
Ok!
I am gonna open a dispute next Monday for the micro-USB to USB C adapters, on Monday it will be 6 days left before the dispute period is over.
Today I will place an order for a BT VR controller that can be used also as virtual mouse and gamepad for any games on Android phones, for 5$ it's really awesome!
vegetaleb wrote
solo220 wroteAnyone received an email about Aliexpress going to delete stores that sell CNC related stuff
What is CNC?
Things that basically don't sell.
Romanvian wrote
NuclearVision wroteYes i opened a couple, they usually give your money back, they're just employees in stores and not patrons, they don't care. Sometimes contacting the seller is enough, he sent me a replacement that was ok.
Sometimes they try to fake things, fake tracking, fake products, if you have pictures and your cause is strong, you'll win.
Worst case is, seller wins, he must have a proof of the product delievered to you. This is most likely where you get a fake product, a low quality product, a broken one, etc.
It's very unlikely that you lose your money and not receive anything.
Yes actually it's prolly just an employee who won't fight back, never thought of it... Anyways my case is that it has been 19 days (+4 to ship before order got automatically canceled) without any tracking information showing up (postNL) and i contacted online chat support and they recommended i open dispute... The seller just rejected and said that i should "please" wait because it's still in transit. I gave them a 2 day chance before i escalate things quickly. Also included convo of seller agreeing on a full refund.

About unlikely losing my money, support guy assured me this won't happen, since i directly asked about the worst case scenario, and added that they work really continuously hard on giving customers the best experience on AE blah blah.
if item not delivered to you and tracking number unavailable or broken, you will win
if item delivered, broken, you have clear pics, and you escalate, Ali Express gives you 2 options, return the item and get 100% refund or get 50% refund without returning the item
I never had to returnanything, and glad i had not, seen the prices of individual/personal freight services... in fact, i rarely get defect items.
Even then, contacting the seller, he's pleased to send a replacement. No need for dispute.
Hybrid wrote
if item not delivered to you and tracking number unavailable or broken, you will win
if item delivered, broken, you have clear pics, and you escalate, Ali Express gives you 2 options, return the item and get 100% refund or get 50% refund without returning the item
Aha. Just today i spoke to support and they told me they adjusted dispute to urgent raising its priority... How much on average does the refund take time to happen?

The seller Im having a dispute with has a score of 97.x % feedback with those jewels. I don't know why would they do such thing.
If I cancel an order before it's shipped (leaving the seller), do I get my refund automatically?
I placed an order in a shop for a BT controller, listed 3.5$ with Free delivery using China Post Registered Air Mail. But his morning I rechecked the item page and they listed both China Post Registered Air Mail and Small packet plus as free delivery, so I had bad hunch and sent a message to the seller to be sure to send by Air Mail and he answered that I had to pay 1.5$ more for that. Trap or not I won't accept small packet plus because it will take ages to arrive, now what to do? How could I pay the 1.5$?
Usually a seller will agree to cancel your order if it isn't shipped. You'll get the money back within a week or so.
Salloum wroteUsually a seller will agree to cancel your order if it isn't shipped. You'll get the money back within a week or so.
Damn, another week to loose!
Ok he's saying that I place and order for the same item without paying so he can change it to 1.5$, then I pay it and he will use China Post Registered Air Mail!
So he's either an amateur and forgot to put 1.5$ for Air Mail or he's simply trying to trap people
Please help!
So I placed an order for the same item so the seller can change the price, but it looks like the seller can't see it because I have to go further, BUT in the end of the page there are credit card info of payment and ''Confirm & Pay'' button only. So if I press this button it means they will take the money or there is another page for payment confirmation later? it's so much badly explained on the website!
On top of the page there are Review your Order-Payment-Done, though it looks like all these steps are on the same page because there is the address,Review the order and the credit card info payment, only the payment info section is greyed out meaning if I press on the Confirm & Pay they will actually make me pay the full price as long as the seller didn't change it right?
Ok so I checked with some example on the internet, usually they should give me an option ''Place Order'' then take me to a page where I confirm and pay, it looks like AE changed this step to forbid sellers to change prices, or this particular seller is a trying to steal people with this mechanism making them think they will change the price before paying but not really?
Hey I did not read your whole post. You need to:
add to cart --> click buy all --> select other payment method --> click confirm and pay... when you get to the payment gateway (place you need to enter your card details) close the window/tab.

Go back to My orders screen you will see that you can "Pay now" or cancel. Ask the seller to change the price.. When he confirms, refresh the page and make sure it has changed and then click on pay now.
chosen2k wroteHey I did not read your whole post. You need to:
add to cart --> click buy all --> select other payment method --> click confirm and pay... when you get to the payment gateway (place you need to enter your card details) close the window/tab.

Go back to My orders screen you will see that you can "Pay now" or cancel. Ask the seller to change the price.. When he confirms, refresh the page and make sure it has changed and then click on pay now.
Ok thanks! So pressing the Confirm & Pay button doesn't mean that I am actually paying
Ok I pressed on the Confirm & Pay, now it's asking ''In order to ensure your account security, you will need to provide some information before continuing.
Please enter this card's full number''
Should I close now or put the card number? It's so badly build, at least on amazon they put on every step if it's the final step or not