Feedback for TerraNet

samer · 2012-09-20T10:28:02+00:00

Please use this topic for all TerraNet-specific questions and feedback. Speedtests should go in another topic, unless you are using them to illustrate a prob...

amkahal

@sam.961: Dear, where are the dynamic public IPs ?? since 3 months my IP is private one :S

neonsun

evening to all,

I've been a terranet user since 2007-8 , on terrasmart (that s the WISE wireless modem ) ,over the years the connection has had ups and downs but i have no other option as i rent a house with no phone line in ashrafieh .

Since the 5th November (approximately) my latency has doubled (ping used to be around 150 ms , now 350ms ). in addition for the last 2-3 days , the ping has been 600 + ms in rush hour time .

Now i know there is no point in flaming and or nagging. My question to the community is this, since i m stuck on the wise modem, which provider should i go for , keep in mind its for online gaming ? (preferably a provider that allows online payments )

Note: funny thing is ping doubled the night i recharged my account with terra on the 5th of November ... been stuck with a bad ping for almost a month now

thanks in advance

TPR0

neonsun wroteevening to all,

I've been a terranet user since 2007-8 , on terrasmart (that s the WISE wireless modem ) ,over the years the connection has had ups and downs but i have no other option as i rent a house with no phone line in ashrafieh .

Since the 5th November (approximately) my latency has doubled (ping used to be around 150 ms , now 350ms ). in addition for the last 2-3 days , the ping has been 600 + ms in rush hour time .

Now i know there is no point in flaming and or nagging. My question to the community is this, since i m stuck on the wise modem, which provider should i go for , keep in mind its for online gaming ? (preferably a provider that allows online payments )

Note: funny thing is ping doubled the night i recharged my account with terra on the 5th of November ... been stuck with a bad ping for almost a month now

thanks in advance

Ogero ADSL all the way, else IDM (ping latency stability)...

Btw, ping to google.com at 8 AM , it should be under 100 ms, thats for me, Terranet user.

Right now its 520 ms with high jitter :P

Jika

neonsun i had the same issue with terranet called their support and got the same answer that all isp got as a reply "we are working on it, we are not sure what the problem is please call back later etc ....." was on terrasmart till 18th of this month then switched back to wise. but please note that all isp always change their policies and might remove you from fiber pool and put you on satellite again at any time without a prior notice even if you are not abusing traffic, althought wise claim to be on full fiber.if you can get a phone line then go ogero DSL the only stable connection for home users in lebanon else here is a test:

CorrrrrrrRrrrrrrRrrRRupt

Hi, anyone facing epic lag? I'm getting 500ms+ and packet drops, mazeraa.

sam-961

amkahal wrote@sam.961: Dear, where are the dynamic public IPs ?? since 3 months my IP is private one :S

Dear,

Due to the increased subscribers, ogero had turned the users for dynamic private IP. Some users are turned to real static one for some reasons.
No more real ips for free.

Regards,

amkahal

sam.961 wrote
amkahal wrote@sam.961: Dear, where are the dynamic public IPs ?? since 3 months my IP is private one :S
Dear,

Due to the increased subscribers, ogero had turned the users for dynamic private IP. Some users are turned to real static one for some reasons.
No more real ips for free.

Regards,

Let's be honest, Terranet are losing popularity, since all people loved them because it was one of few ISPs that offers public IPs, and now the quality was influenced negatively...

Please do something to keep up, i wont switch to another ISP.

TPR0

amkahal wrote
sam.961 wrote
amkahal wrote@sam.961: Dear, where are the dynamic public IPs ?? since 3 months my IP is private one :S
Dear,

Due to the increased subscribers, ogero had turned the users for dynamic private IP. Some users are turned to real static one for some reasons.
No more real ips for free.

Regards,

Let's be honest, Terranet are losing popularity, since all people loved them because it was one of few ISPs that offers public IPs, and now the quality was influenced negatively...

Please do something to keep up, i wont switch to another ISP.

Yes,

I'v contacted the technical support, they said you need 4mbps plan or higher in order to own a real ip...

Soon to be using OGERO....

leblinux

Anyone noticed for the past 3 days internet is getting better even af afternoons and during night getting ping at 65ms and 0.75Mbps up around 0.20 Mbps.
Terranet thru Khaldeh CO here up to 1Mbps plan tested at 11:37 pm.

Romario

Yes, ping and download speed are stable all day long.

TPR0

Opposite here...

1 mb plan, ping around 350 ms to google.com...

GeorgeN

Friend just linked me this.... abnormal, it's cached right :P

Revilucian

Well, same deal same problem
After 10 AM (sometimes before) ping gets to 350-360 all day , then gets even higher at 6+ pm..
untill 2AM in returns to 110-125 ms... which is shit , means I can't play online
I contacted them many times , untill today they called me and after a 10 min chat the guy said will switch me to Online Gaming thing for lower ping but same speed.. BUT still the ping is the same.. 350 ms at the moment.. any ideas how much time it takes to switch to online gaming account ?

maulader

Revilucian wroteWell, same deal same problem
After 10 AM (sometimes before) ping gets to 350-360 all day , then gets even higher at 6+ pm..
untill 2AM in returns to 110-125 ms... which is shit , means I can't play online
I contacted them many times , untill today they called me and after a 10 min chat the guy said will switch me to Online Gaming thing for lower ping but same speed.. BUT still the ping is the same.. 350 ms at the moment.. any ideas how much time it takes to switch to online gaming account ?

for me, it took 10 minutes only to complete the switch, but they said that it can even take up to 3-4 days. Try contacting them again, ask if you've been switched yet or not, make sure they have a case opened.

Revilucian

maulader wrote for me, it took 10 minutes only to complete the switch, but they said that it can even take up to 3-4 days. Try contacting them again, ask if you've been switched yet or not, make sure they have a case opened.

Well it worked out just great for days, ping 100 all day even after 11pm.. but now all of a sudden, got to 350+ and 650+ later at night.. contacted them =.= said not much they can do, and asked me to wait ..

Anyone else having lame terranet dsl these days ?

egmaalouf

Hi Terranet has been going very slow my grandma has Terranet ADSL and it's ping is very bad speed the worst but they are improving starting in 2013 this month it was great especially yesterday night speedtest came out with 0.90Mbps where it wa 0.21Mbps I couldn't believe my eyes I did the test almost 10 times and every time between 0.88 and 0.9Mbps which made it great
Call 1293 and submit a ticket for more sore if it isn't speeding

sam-961

Dears,
In the past 7 month, there was a problem during to the lack in bandwidth. After the agreement from the government, now the bandwidth is increased and the speed issue should be solved.
Regards,

amkahal

sam.961 wroteDears,
In the past 7 month, there was a problem during to the lack in bandwidth. After the agreement from the government, now the bandwidth is increased and the speed issue should be solved.
Regards,

I'm noticing a stable and good speed since 1 month from Terranet.

enthralled

sam.961 wroteDears,
In the past 7 month, there was a problem during to the lack in bandwidth. After the agreement from the government, now the bandwidth is increased and the speed issue should be solved.
Regards,

Thanks for the update. Connection seems good.

patrickyounes

maulader wroteI don't know if this was fixed for you guys, but it was for me, after my phone call to them and them saying that they opened a case file for me cause i use my connection for online gaming, it was fixed in 10mins, could be coincidence or i don't know, if you're still having problems, i suggest calling them.

how much does it cost ? please reply as soon as possilbe? since my terranet is soon to be canceled at the end of this month
I did have an idea that it is a fixed ip that they give you , if so are the pings stable and low at all times ?

« Previous Page Next Page »