samer
Please use this topic for all TerraNet-specific questions and feedback. Speedtests should go in
another topic, unless you are using them to illustrate a problem that you are facing.
amkahal
Thank you for sticking this, i'm facing a major quality degradation with my Terranet DSL since 2 months, speed is terrible at peak time, it was the best connection in lebanon, but now it is the worst. anyone is facing such problems with terranet ??
devilsadvocate
Terranet subscriber here,im not happy at all with the pings im getting.
enthralled
We're in the same boat, TerraNet seems bad lately:
During free quota hours (11pm-7am), I face slowdowns with https websites, and I cannot connect to my Steam client.
Most YouTube videos are blocked in HD, only SD works (also during the day).
Romario
Same here
LILOX
Same here in Blat - Jbeil...It has been 2 months now! Latencies around 500 ms all the time!
Stav
Same here,not happy at all with Terranet,few months back connection was great!
amkahal
it seems that terranet has a serious problem, anyone is contacting with them ??
MrClass
Guys why are you nagging about the connection? I am a terranet user and have zero problems. Ping is a bit higher than before (now 96ms vs 80ms before). Maybe there is a problem with the phone lines? Maybe Ogero is fucking things up?
maulader
Over the last few days, exactly at 7pm my latency has sudden jump to 400ms+, i've contacted them everyday and they keep saying they are working on it but it's quite odd that it keeps switching everyday at the same exact second. i'm really disappointed by terranet's service in the past year, i've been using this ISP for 5 years and i know they had problems in past but it just keeps getting worse. wow's expansion is tomorrow and i wanted to pull an all nighter for the next few days but now i can't even bother to log with this lag. if the process of switching ISP wouldn't take 2 months to complete, i would have done it long ago.
MrClass
OK i just bite the dust. Problem have reached me too. 500+ ms pings. Darn it...
TPR0
Guyz, they seem to have changed the external IP address to the UK.
Before: 213.xxx.xxx.xxx ::BEIRUT:: Now: 10X.xxx.xxx.xxx ::UK::
And yes i have all the same issues above. I'v contacted them, they said that their is an overload on the 2mbps stream. 1 mbps and lower will get higher speeds than 2 mbps. Iv tested that (1 mbps 10GB plan) and it appears to be true, even different IP. faster...
Check and post the router configuration. "Broadband connection" under DSL connection, downstream etc (thomson)... Mine is {Bandwidth (Up/Down) [kbps/kbps]: 252 / 1.021} before it was something like 300 etc, yesterday it was 232...
Please include your plan...
TPR0
LILOX
TPR0 wroteGuyz, they seem to have changed the external IP address to the UK.
Before: 213.xxx.xxx.xxx ::BEIRUT:: Now: 10X.xxx.xxx.xxx ::UK::
And yes i have all the same issues above. I'v contacted them, they said that their is an overload on the 2mbps stream. 1 mbps and lower will get higher speeds than 2 mbps. Iv tested that (1 mbps 10GB plan) and it appears to be true, even different IP. faster...
Check and post the router configuration. "Broadband connection" under DSL connection, downstream etc (thomson)... Mine is {Bandwidth (Up/Down) [kbps/kbps]: 252 / 1.021} before it was something like 300 etc, yesterday it was 232...
Please include your plan...
Didn't they say anything about any solution?
maulader
Well my connection was terrible last night, i decide to call it a night and not be part of the wow launch, i played 2 hours around 6 am in the morning though, and my latency was only 60. Now at 2pm, it's 300+ to WoW but 80 to google, decided to give them one more call, and the customer care replied by opening a case for me and saying it will be fixed either tonight or tomorrow, will see how that turns out.
TPR0
LILOX wroteTPR0 wroteGuyz, they seem to have changed the external IP address to the UK.
Before: 213.xxx.xxx.xxx ::BEIRUT:: Now: 10X.xxx.xxx.xxx ::UK::
And yes i have all the same issues above. I'v contacted them, they said that their is an overload on the 2mbps stream. 1 mbps and lower will get higher speeds than 2 mbps. Iv tested that (1 mbps 10GB plan) and it appears to be true, even different IP. faster...
Check and post the router configuration. "Broadband connection" under DSL connection, downstream etc (thomson)... Mine is {Bandwidth (Up/Down) [kbps/kbps]: 252 / 1.021} before it was something like 300 etc, yesterday it was 232...
Please include your plan...
Didn't they say anything about any solution?
nope, thry just said we have an overload on the 2mbps plan :p i think i might take the 512 k one :p
maulader
I don't know if this was fixed for you guys, but it was for me, after my phone call to them and them saying that they opened a case file for me cause i use my connection for online gaming, it was fixed in 10mins, could be coincidence or i don't know, if you're still having problems, i suggest calling them.
sam-961
Iam a customer Care Engineer...TerraNet is faceing a problem in its link between It and Ogero DSP...Cable one users are not facing high latency...problem needs time to be solved
Regards,
enthralled
sam.961 wroteIam a customer Care Engineer...TerraNet is faceing a problem in its link between It and Ogero DSP...Cable one users are not facing high latency...problem needs time to be solved
Regards,
Thanks for clarifying this.
amkahal
sam.961 wroteIam a customer Care Engineer...TerraNet is faceing a problem in its link between It and Ogero DSP...Cable one users are not facing high latency...problem needs time to be solved
Regards,
Thanks, hope that you visit this topic consistently.
