Hello Geeks!
I really hope everyone is doing well.
I need you to read this post carefully - I'm not trying to stir up drama, just looking for some real help.
I think Ogero is capping DSL/VDSL speeds beyond just the usual distance/line quality issues. I can see this in my own connection, and I believe I've found a way to "partially bypass" these caps, which basically proves they're digitally limiting speeds.
I'm just gonna give you an "example" of what it sounds like (i will not disclose technicalities):
You sign up for an "Open Speed 500GB" package. Ogero checks the line and says it could get "up to 10Mbps maximum." After installation, you notice it was getting around 7-8Mbps at best. You call customer service/1515/1516, they give you the standard explanations - distance from the box, cable length, expected 1Mbps drop from maximum, area congestion, etc.
But then you do something to your modem (not the Ogero one), and suddenly you get 12Mbps! Even better, this improved speed stays consistent for days.
This makes me strongly believe they're digitally capping my line - and probably others too. I don't know if it's for business reasons, political stuff, or just outdated equipment, but something's definitely up. What's frustrating is when I've tried asking about this politely, some managers at Ogero get weirdly defensive. I think they either don't understand the technical side or they're just trying to brush me off.
What's even more frustrating is that previously (in my old house in Hadath/Hadat) the distance to the box was around 700m and the DSL speed was reaching 18Mbps
But now in my new house in Mazraa, the distance to the box is less than 400m and a VDSL speed is reaching 11Mbps at peak.
Some Ogero employee even told me the other day: Even though your line says "VDSL" but it is actually NOT, you are on DSL, because there is not enough slots for another VDSL line / user (i didn't understand what the duck this supposed to mean)
Does anyone here have a contact inside Ogero who could help me investigate this properly? I just want my connection to run at its actual potential speed.
Edit: Added locations for clarity