Feedback for TH Global Vision (THGV)

Hello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.

Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

Moudimadi wrote

fadedo wrote

Moudimadi wroteHello guys. No one replied to my previous post. I'm taking from global vision thru a reseller in my area. Today the download is maximum 130 kb.sec even though i have 6 mbit speed. Can the reseller cap my speed as he wants? I always get maximum 300 kb.sec speed and everytime he tells me something. Last time he told me global vision isn't giving customers full speed. I dont know what to do and how to fix my download problem.

I have been a subscriber with them for two years and i have been getting 30 mbps down and 6 up with not gaming lag and no packet loss. contact th global vision directly and ask them those questions. it may be because your area which i assume is in beirut is getting a lot of traffic.

I did contact global vision. they told me we can do nothing because you're taking from a reseller. if there is a problem just tell him and he'll contact us. So i dont know what to do. I dont know who's lying them or my reseller and btw i live in dawhet aramoun no not in beirut.Mount Lebanon

As far as I know THGV doesn't cap download speeds unless you download huge amounts and go over what the FUP states. It's probably your reseller has too much traffic. I recommend just connecting with them directly. The only problems I have is with ping during peak times. It has been great since I subbed with them 1 year ago, but right now it's just very unstable anywhere from 3 pm -> 12 am

Packetloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.

nuclearcat wrotePacketloss to 192.168.99.1 means either your router issue or reseller network problem.
It should not happen.

Hi nuclearcat, thanks for the reply. I am constantly getting "request timed out" + occasional ping spikes (20-100ms hops instead of 5-6ms). I am a direct customer of THGV. Is there any way I can confirm the source of the problem?

You need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot), and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.

nuclearcat wroteYou need to contact support and the person you are paying money to, and explain that you did all the tests and noticed latency issues on this hop. Also try to ping 10.0.25.10 (thats DNS server).
Be sure to run ping to your router IP at the same time (2 visually visible windows on screenshot), and you should visually show that the ping to your router is OK and stable, but not to 192.168.99.1 and 10.0.25.10. Try to run ping different sizes, default and then 1000 bytes packets.

Unfortunately i am not sure whats next, (this applies not only to THGV), now because of the lira exchange rate, the per user operator's profit and the salaries of telecom employees have fallen so low, that i cannot even ask anybody to work on reliability issues. I have a feeling that if the salary situation does not change, soon there will be no one to support the internet in Lebanon.
If the problem is not fundamentally difficult and you are polite enough, i think you can be convince someone in THGV to solve it. Just keep asking.
Unfortunately I don't have access and information about the end-user / access network to help. But when you have screenshot and all results, send me in PM with username, i will send to our internal chat.

Thanks a lot nuclearcat, your help is always appreciated especially during these times. I'll contact support tomorrow and update you.

GeorgeN wrote

Space wroteThe prices and plans changed

DSL:
7 Mb 750 GB - 66,000 LBP
9 Mb 950 GB- 85,000 LBP
Open Speed 300 GB - 75,000 LBP
Open Speed 600 GB - 120,000 LBP
Gaming plan: Open Speed 500 GB - 90,000 LBP + Free Gaming mode

VDSL:
Open Speed 300 GB - 85,000 LBP
Open Speed 600 GB - 150,000 LBP

Army plans:
6 Mb Unlimited - 50,000 LBP
Open Speed Unlimited - 75,000

Real ip : 150,000 LBP

Those plans got cancelled:
4 Mb 300 GB
4 Mb unlimited

For THGV users, is the speed stable at night? Because for me it doesn't exceed 1mbps, probably around 9pm to 1am.

Not only is it stable but it's unexplainably fast. I am torrenting at 2.3 MB/s and considering my dsl settings only say 9800 mbps im not sure how that is even possible.

Also it appears that they fixed the packet loss issue. Looks like they were getting DDoS'd or something. It's not happening anymore but at the same time I can't ping -t 192.168.99.1 or the dns server anymore, they block all ping requests. So amazing download speeds and video streaming, no packet loss. However the ping is bad anywhere after 5 pm. 120 - 150ms to europe.

Interesting tbh, if you don't mind asking, which plan do you've?

Space wrote

GeorgeN wrote

Space wroteThe prices and plans changed



For THGV users, is the speed stable at night? Because for me it doesn't exceed 1mbps, probably around 9pm to 1am.

Not only is it stable but it's unexplainably fast. I am torrenting at 2.3 MB/s and considering my dsl settings only say 9800 mbps im not sure how that is even possible.

Also it appears that they fixed the packet loss issue. Looks like they were getting DDoS'd or something. It's not happening anymore but at the same time I can't ping -t 192.168.99.1 or the dns server anymore, they block all ping requests. So amazing download speeds and video streaming, no packet loss. However the ping is bad anywhere after 5 pm. 120 - 150ms to europe.

Interesting tbh, if you don't mind asking, which plan do you've?

Open speed 300GB

Has anyone been capped at half the speed lately? I'm usually on 10-11mbit but I can't get anything above 5mbit atm no matter how often I restart the router.

GeorgeN wroteHas anyone been capped at half the speed lately? I'm usually on 10-11mbit but I can't get anything above 5mbit atm no matter how often I restart the router.

My speed went from 14mbps to 6mbps then from 6mbps to 4mbps. SNR value increased from 10.1 to 23. It happens every time I renew my subscription. I have the 7mbps/750gb plan. At first I assumed it's an issue from ogero's box so I attached the router directly to it but nothing changed same SNR value and speed.

Space wrote

GeorgeN wroteHas anyone been capped at half the speed lately? I'm usually on 10-11mbit but I can't get anything above 5mbit atm no matter how often I restart the router.

My speed went from 14mbps to 6mbps then from 6mbps to 4mbps. SNR value increased from 10.1 to 23. It happens every time I renew my subscription. I have the 7mbps/750gb plan. At first I assumed it's an issue from ogero's box so I attached the router directly to it but nothing changed same SNR value and speed.

Just an update. They are definitely doing something fishy with the throttling. My old modem was always synced at 5mbit, so I decided to change the machine and use my own dsl modem (newer model). To my surprise when I plugged the new modem in the speed was ALWAYS synced at 11-13mbit and I was getting the speed. This has been the case for like 5 days, until suddenly now my new machine is permanently synced at 5mbit for no reason and I can't get a faster speed. Don't think it's a coincidence.