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#1476 November 12 2020

vengeance666
Member

Re: Feedback for IDM

nuclearcat wrote:

There is problem with online schools software solution everybody using, they use very unoptimized traffic patterns and causing extreme load on all ISPs (not only IDM).
I asked my colleagues to call them and dicuss this.
If they will not listen or cooperate, probably i will explain in details and in way less polite words.

Can't wait ..

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#1477 November 12 2020

nuclearcat
Member

Re: Feedback for IDM

This issue affecting approx from 8am till 3pm, if IDM has issue out of this time, probably it is different problem.
Till now no answer from this eSchool, one of our engineers is contacting them, and i hope they will cooperate and we can make it great for all.
If he fails, i will appeal to public over social media and ask to call them "en masse" and fix their issues.

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#1478 November 12 2020

wollyka
Member

Re: Feedback for IDM

Well, I can "feel" it mostly between 11am and 4pm. Things were 100% normal again at 5:30 pm

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#1479 November 13 2020

wollyka
Member

Re: Feedback for IDM

Well it is back now at 9am
Edit: However, today it was back to normal quickly. Maybe because it is Friday and a lot of schools are closed

Last edited by wollyka (November 13 2020)

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#1480 November 16 2020

nuclearcat
Member

Re: Feedback for IDM

How it is today? At me it got only worse, they didnt called back as promised.

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#1481 November 16 2020

AvoK95
Member

Re: Feedback for IDM

nuclearcat wrote:

they didnt called back as promised.

Name 1 time when someone promised to call and actually did.

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#1482 November 16 2020

wollyka
Member

Re: Feedback for IDM

nuclearcat wrote:

How it is today? At me it got only worse, they didnt called back as promised.

It was normal until 11:30 am (It was normal since Friday noon)
Now I started getting packet losses left and right! 14% and increasing
Edit: at 12:45 pm, the situation is better now. 2% packet lost

Last edited by wollyka (November 16 2020)

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#1483 November 24 2020

Shix
Member

Re: Feedback for IDM

Anyone having problems with VDSL? Its seems the internet cuts and buffers randomly and lag spikes happen if gaming ever since I switched to VDSL ... I am suspecting bufferbloat/congestion is the issue. Is there anyone experiencing that or is it just me? I tried limiting the Wifi Bandwidth to 6mbps/28mbps (instead of the full 10mbps/40mbps) but the problem seems to persist still. I called IDM trying to explain the problem but its hard to explain and they just tell me open youtube 4k and stuff to see if I am receiving the bandwidth, but thats not the problem.

Last edited by Shix (November 24 2020)

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#1484 November 24 2020

wollyka
Member

Re: Feedback for IDM

It is not only VDSL
It is started happening after the online learning and the lockdown.
Check if you have any packets losses try pinging 8.8.4.4 -t

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#1485 November 25 2020

Shix
Member

Re: Feedback for IDM

But I've been facing this issue from july, don't think there was that much online courses going back then. Don't know. Playing Brawl Starts on my iphone the game sometimes does this small lags could be packet loss don't know. But thats what I want to fix

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#1486 November 25 2020

wollyka
Member

Re: Feedback for IDM

Weird.
Online gaming was the same going from adsl to VDSL (latency wise) except this month with all the packet losses (especially starting around 11 am till 6 pm)

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#1487 November 25 2020

wollyka
Member

Re: Feedback for IDM

A reply from IDM regarding the packet loss (around 25%) and the extreme slowness

"Kindly note that the intermittent slowness problem is affecting international link  and it should be solved shortly .

Should you need more information please do not hesitate to contact support at 1282 ext 2 . Our help center is available 24-hours a day, 7-days a week."

Last edited by wollyka (November 25 2020)

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#1488 November 25 2020

bobo619
Member

Re: Feedback for IDM

wollyka wrote:

A reply from IDM regarding the packet lost (around 25%) and the extreme slowness

"Kindly note that the intermittent slowness problem is affecting international link  and it should be solved shortly .

Should you need more information please do not hesitate to contact support at 1282 ext 2 . Our help center is available 24-hours a day, 7-days a week."

Liars!lol same lame excuse ,i don t have that much packet loss it is around 5% and it is only because of congestion due to everyone is home. In the end we all have shared connection and the pipe feeding us all can handle so much. I bet you that at the end of quarantine eveything will get back to normal. You have no idea how many users they stuff together on the same cabinet and ip to make extra profits in the expense of quality. If you want to test their excuse just use 4g or try it around 3 or 4 am and you ll know. Add to that that the government decided to double quota/speed and some offering unlimited 7pm to 7am like our infrastructure supports it.

Last edited by bobo619 (November 25 2020)

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#1489 November 25 2020

wollyka
Member

Re: Feedback for IDM

It is now around 3% after 10 pm. But it was a disaster all day.
And yes, it is because of the congestion but they will never admit it.

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#1490 December 1 2020

Victor
Member

Re: Feedback for IDM

Hello,
I have been experiencing some issues while downloading ps4 games recently. I’m getting an error such as “disconnected from server” or “DNS error”. Any idea how I can fix this, or what I can ask IDM to do?

I have an open speed connection with real IP, and was always able to download games at night during the unlimited quota period without any issues up until these last few days.

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#1491 December 2 2020

wollyka
Member

Re: Feedback for IDM

Probably due to congestion and increase packet loss. Try pinging a server or 8.8.4.4 and see the results.

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#1492 December 6 2020

Shix
Member

Re: Feedback for IDM

wollyka wrote:

It is not only VDSL
It is started happening after the online learning and the lockdown.
Check if you have any packets losses try pinging 8.8.4.4 -t

Now while lying in bed and heard my brother complain about lag while he is playing fortnite, I pinged google dns from my iphone to see whats happening and thats the result

PING 8.8.4.4 (8.8.4.4)
44 bytes from 8.8.4.4 : icmp_seq=0 ttl=113 time=65 ms
44 bytes from 8.8.4.4 : icmp_seq=1 ttl=113 time=56 ms
44 bytes from 8.8.4.4 : icmp_seq=2 ttl=113 time=56 ms
Request timeout for icmp_seq 3
44 bytes from 8.8.4.4 : icmp_seq=3 ttl=113 time=507 ms
44 bytes from 8.8.4.4 : icmp_seq=4 ttl=113 time=659 ms
Request timeout for icmp_seq 5
44 bytes from 8.8.4.4 : icmp_seq=6 ttl=113 time=1106 ms
44 bytes from 8.8.4.4 : icmp_seq=7 ttl=113 time=50 ms
44 bytes from 8.8.4.4 : icmp_seq=8 ttl=113 time=72 ms
44 bytes from 8.8.4.4 : icmp_seq=9 ttl=113 time=756 ms
44 bytes from 8.8.4.4 : icmp_seq=10 ttl=113 time=174 ms
44 bytes from 8.8.4.4 : icmp_seq=11 ttl=113 time=57 ms
44 bytes from 8.8.4.4 : icmp_seq=12 ttl=113 time=57 ms
44 bytes from 8.8.4.4 : icmp_seq=13 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=14 ttl=113 time=59 ms
44 bytes from 8.8.4.4 : icmp_seq=15 ttl=113 time=69 ms
44 bytes from 8.8.4.4 : icmp_seq=16 ttl=113 time=61 ms
44 bytes from 8.8.4.4 : icmp_seq=17 ttl=113 time=57 ms
44 bytes from 8.8.4.4 : icmp_seq=18 ttl=113 time=257 ms
44 bytes from 8.8.4.4 : icmp_seq=19 ttl=113 time=48 ms
44 bytes from 8.8.4.4 : icmp_seq=20 ttl=113 time=55 ms
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
44 bytes from 8.8.4.4 : icmp_seq=23 ttl=113 time=166 ms
44 bytes from 8.8.4.4 : icmp_seq=24 ttl=113 time=52 ms
44 bytes from 8.8.4.4 : icmp_seq=25 ttl=113 time=57 ms
44 bytes from 8.8.4.4 : icmp_seq=26 ttl=113 time=78 ms
44 bytes from 8.8.4.4 : icmp_seq=27 ttl=113 time=153 ms
44 bytes from 8.8.4.4 : icmp_seq=28 ttl=113 time=103 ms
44 bytes from 8.8.4.4 : icmp_seq=29 ttl=113 time=890 ms
44 bytes from 8.8.4.4 : icmp_seq=30 ttl=113 time=69 ms
44 bytes from 8.8.4.4 : icmp_seq=31 ttl=113 time=56 ms
44 bytes from 8.8.4.4 : icmp_seq=32 ttl=113 time=56 ms
Request timeout for icmp_seq 33
44 bytes from 8.8.4.4 : icmp_seq=34 ttl=113 time=80 ms
Request timeout for icmp_seq 35
Request timeout for icmp_seq 36
Request timeout for icmp_seq 37
Request timeout for icmp_seq 38
Request timeout for icmp_seq 39
Request timeout for icmp_seq 40
Request timeout for icmp_seq 41
104 bytes from 192.168.1.1 : icmp_seq=4 ttl=64 time=1346 ms
44 bytes from 8.8.4.4 : icmp_seq=43 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=44 ttl=113 time=59 ms
44 bytes from 8.8.4.4 : icmp_seq=45 ttl=113 time=73 ms
44 bytes from 8.8.4.4 : icmp_seq=46 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=47 ttl=113 time=1113 ms
44 bytes from 8.8.4.4 : icmp_seq=48 ttl=113 time=70 ms
44 bytes from 8.8.4.4 : icmp_seq=49 ttl=113 time=672 ms
44 bytes from 8.8.4.4 : icmp_seq=50 ttl=113 time=72 ms
44 bytes from 8.8.4.4 : icmp_seq=51 ttl=113 time=83 ms
Request timeout for icmp_seq 52
44 bytes from 8.8.4.4 : icmp_seq=53 ttl=113 time=72 ms
Request timeout for icmp_seq 54
Request timeout for icmp_seq 55
Request timeout for icmp_seq 56
Request timeout for icmp_seq 57
Request timeout for icmp_seq 58
Request timeout for icmp_seq 59
44 bytes from 8.8.4.4 : icmp_seq=60 ttl=113 time=1326 ms
44 bytes from 8.8.4.4 : icmp_seq=61 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=62 ttl=113 time=66 ms
Request timeout for icmp_seq 63
44 bytes from 8.8.4.4 : icmp_seq=63 ttl=113 time=120 ms
44 bytes from 8.8.4.4 : icmp_seq=64 ttl=113 time=578 ms
44 bytes from 8.8.4.4 : icmp_seq=65 ttl=113 time=1133 ms
Request timeout for icmp_seq 66
Request timeout for icmp_seq 67
Request timeout for icmp_seq 68
Request timeout for icmp_seq 69
Request timeout for icmp_seq 70
44 bytes from 8.8.4.4 : icmp_seq=71 ttl=113 time=58 ms
44 bytes from 8.8.4.4 : icmp_seq=72 ttl=113 time=1278 ms
44 bytes from 8.8.4.4 : icmp_seq=73 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=74 ttl=113 time=270 ms
44 bytes from 8.8.4.4 : icmp_seq=75 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=76 ttl=113 time=694 ms
44 bytes from 8.8.4.4 : icmp_seq=77 ttl=113 time=62 ms
44 bytes from 8.8.4.4 : icmp_seq=78 ttl=113 time=1431 ms
44 bytes from 8.8.4.4 : icmp_seq=79 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=80 ttl=113 time=419 ms
44 bytes from 8.8.4.4 : icmp_seq=81 ttl=113 time=182 ms
Request timeout for icmp_seq 82
44 bytes from 8.8.4.4 : icmp_seq=83 ttl=113 time=1290 ms
44 bytes from 8.8.4.4 : icmp_seq=84 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=85 ttl=113 time=478 ms
44 bytes from 8.8.4.4 : icmp_seq=86 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=87 ttl=113 time=1238 ms
44 bytes from 8.8.4.4 : icmp_seq=88 ttl=113 time=56 ms
44 bytes from 8.8.4.4 : icmp_seq=89 ttl=113 time=52 ms
44 bytes from 8.8.4.4 : icmp_seq=90 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=91 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=92 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=93 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=94 ttl=113 time=955 ms
44 bytes from 8.8.4.4 : icmp_seq=95 ttl=113 time=370 ms
44 bytes from 8.8.4.4 : icmp_seq=96 ttl=113 time=71 ms
Request timeout for icmp_seq 97
44 bytes from 8.8.4.4 : icmp_seq=98 ttl=113 time=1068 ms
44 bytes from 8.8.4.4 : icmp_seq=99 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=100 ttl=113 time=56 ms
44 bytes from 8.8.4.4 : icmp_seq=101 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=102 ttl=113 time=61 ms
44 bytes from 8.8.4.4 : icmp_seq=103 ttl=113 time=1762 ms
44 bytes from 8.8.4.4 : icmp_seq=104 ttl=113 time=56 ms
44 bytes from 8.8.4.4 : icmp_seq=105 ttl=113 time=56 ms
44 bytes from 8.8.4.4 : icmp_seq=106 ttl=113 time=57 ms
44 bytes from 8.8.4.4 : icmp_seq=107 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=108 ttl=113 time=64 ms
44 bytes from 8.8.4.4 : icmp_seq=109 ttl=113 time=48 ms
44 bytes from 8.8.4.4 : icmp_seq=110 ttl=113 time=55 ms
44 bytes from 8.8.4.4 : icmp_seq=111 ttl=113 time=54 ms
44 bytes from 8.8.4.4 : icmp_seq=112 ttl=113 time=54 ms

Last edited by Shix (December 6 2020)

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#1493 December 6 2020

anayman_k7
Member

Re: Feedback for IDM

Shix wrote:
wollyka wrote:

It is not only VDSL
It is started happening after the online learning and the lockdown.
Check if you have any packets losses try pinging 8.8.4.4 -t

Now while lying in bed and heard my brother complain about lag while he is playing fortnite, I pinged google dns from my iphone to see whats happening and thats the result

From a former IDM user I have no doubt that their ping is awful and not stable, but to really isolate the issue you need to disconnect all the devices from the modem and only have 1 device (the device which he is gaming with) connected to the modem via Ethernet and test if it will happen.

The internet in Lebanon will spike its ping on any usage, add to that the low upload speeds is causing more ping spikes, sometimes it is an issue of a wifi device so if disconnecting all the devices is not possible try to have a ping to your gateway and check the result, it should not exceed 4ms in normal cases

Luckily I am not in Lebanon currently, just to brag a little bit :) here is my ping to the same IP

C:\Users\Ayman>ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 8.8.4.4: bytes=32 time=7ms TTL=119
Reply from 8.8.4.4: bytes=32 time=7ms TTL=119
Reply from 8.8.4.4: bytes=32 time=7ms TTL=119
Reply from 8.8.4.4: bytes=32 time=7ms TTL=119

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#1494 December 23 2020

RH-ExtremeG
Member

Re: Feedback for IDM

How is it that some IDM users have pings ranging from 60-80 while I always am getting ping that ranges from 90 to 120. What is the solution to this?

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#1495 December 23 2020

Beta0
Member

Re: Feedback for IDM

RH-ExtremeG wrote:

How is it that some IDM users have pings ranging from 60-80 while I always am getting ping that ranges from 90 to 120. What is the solution to this?

If it's consistently higher, then it's probably interleaving.

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#1496 December 23 2020

m0ei
Member

Re: Feedback for IDM

can you turn interleaving off for IDM? I once asked them and the dude was clueless. I get 80+ as well, usually around 90.

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#1497 December 23 2020

RH-ExtremeG
Member

Re: Feedback for IDM

Beta0 wrote:
RH-ExtremeG wrote:

How is it that some IDM users have pings ranging from 60-80 while I always am getting ping that ranges from 90 to 120. What is the solution to this?

If it's consistently higher, then it's probably interleaving.

You cannot turn off interleaving in IDM. Is it possible that ogero can handle that request despite being an IDM user?

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#1498 January 8 2021

RH-ExtremeG
Member

Re: Feedback for IDM

Anyone having bad upload speed at night reaching 60kbps? Gaming is unbearable  at this time, ping fluctuating between 999,400,300 ms and severe lag spikes. Im really fed up with IDM, I’ve been with them over 8 years. Im starting to think about switching to a cable guy which offers great speed ( download and upload ) with a ping reaching 60 ms. It’s a shame how dsl went so downhill once they started giving offers to everyone.

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#1499 January 8 2021

agdroubi
Member

Re: Feedback for IDM

Did anybody try IDM iplan offers? They claim to be open speed with unlimited quotas. They don't provide the difference between the 3 iplan offers which makes it sound fishy.

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#1500 January 8 2021

Super Official
Member

Re: Feedback for IDM

agdroubi wrote:

Did anybody try IDM iplan offers? They claim to be open speed with unlimited quotas. They don't provide the difference between the 3 iplan offers which makes it sound fishy.

I've tried subscribing to the iPlan popular plan for a month and must say it is kind of a scam. The only things that are open speed are caches services such as youtube, netflix, play store, psn... while other stuff is stuck at 2 mbps most of the time, while sometimes being open speed for a couple of hours magically. There doesn't seem to be a FUP of the cached services though. Latency is just the same as regular DSL.
I would not personally subscribe to it again as most of what I do is uncached, but some people might get great service if all they do is socail media and multimedia consumption.

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