Samenew_user wroteAnyone had issues with Sodetel this morning? Internet was not working. Their website is currently down as well as the account management portal
Feedback for Sodetel
11 days later
Noticed some improvement on the connection since Saturday
I have the 2Mbps unlimited plan, speet tests always showed 1.2~1.3 Mbps speed maximum.
This weekend the speeds were stable at 1.9~2Mbps.
I have the 2Mbps unlimited plan, speet tests always showed 1.2~1.3 Mbps speed maximum.
This weekend the speeds were stable at 1.9~2Mbps.
5 days later
Anyone else experiencing a lot of line drops/ internet disconnection? It has been unbearable the past couple of days!
new_user, check your modem/line stats. If you don't know how, search for the modem brand/model on the Internet and how to access the stats page.
Is there something in particular I should keep an eye out for when checking the stats?DG wrotenew_user, check your modem/line stats. If you don't know how, search for the modem brand/model on the Internet and how to access the stats page.
Depending on your modem brand they might be called something else, but in general you want to check things like SN Margin (the higher the better), "CRC" and "HEC" errors, Loss of link, Loss of signal, etc...
I had these stats this morning following a couple disconnections. What can I make of them?
Link Information
Uptime: 0 days, 0:10:56
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 738 / 2.602
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 19,0
Line Attenuation (Up/Down) [dB]: 40,0 / 60,5
SN Margin (Up/Down) [dB]: 9,5 / 10,0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 480 / 0
FEC Errors (Up/Down): 96.551 / 2.134
CRC Errors (Up/Down): 306 / 2
HEC Errors (Up/Down): 1.060 / 2
Link Information
Uptime: 0 days, 0:10:56
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 738 / 2.602
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 19,0
Line Attenuation (Up/Down) [dB]: 40,0 / 60,5
SN Margin (Up/Down) [dB]: 9,5 / 10,0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 480 / 0
FEC Errors (Up/Down): 96.551 / 2.134
CRC Errors (Up/Down): 306 / 2
HEC Errors (Up/Down): 1.060 / 2
- Edited
Your Line attenuation is bad and I don't think a 60+ down attenuation can support 1024kbps... let alone 2600kbps. The max you might be able to get away with would be 512kbps.
The further you are from the central phone office the higher your line attenuation and the lower your SNR.
You basically want a low attenuation and a high snr.
You also have quite a few CRC and HEC errors for an 11 mins uptime. Add to that 10 loss of signal detections and I wouldn't be surprised you are having disconnections.
Start by asking your ISP if they can lower your "Bandwidth (Up/Down) [kbps/kbps to 256 /1024" and see if that helps.
Check this for more info: https://www.ncf.ca/ncf/support/wiki/Line_stats_(DSL)
The further you are from the central phone office the higher your line attenuation and the lower your SNR.
You basically want a low attenuation and a high snr.
You also have quite a few CRC and HEC errors for an 11 mins uptime. Add to that 10 loss of signal detections and I wouldn't be surprised you are having disconnections.
Start by asking your ISP if they can lower your "Bandwidth (Up/Down) [kbps/kbps to 256 /1024" and see if that helps.
Check this for more info: https://www.ncf.ca/ncf/support/wiki/Line_stats_(DSL)
Thanks for the interpretation and the reference link. That was very helpful!
9 days later
Does anyone know details regarding the fair usage policy for the 2M unlimited plan? I called the support a while ago and they told me that each month I will be placed with a "shared" pool of users that use the same amount of data as I used the previous month. Thus if I am a heavy user I will be placed with heavy users the next month and thus get a slower rate. They refused to give me numbers like how many GB I can download per month and still get a speed of 2MBps the next month.
Please let me know if u have more information regarding the matter. For example if I download 100 or 150 GB a month what rate should i expect the next month? (I have a ps4 that consumes huge volumes of data for game downloads and updates.
Btw Sodetels's explanation didn't make much sense to me. Assume we have a sample of 1000 users and 2 users are very heavy users while 998 are light users. In such scenario the 998 will be placed in one pool and the 2 will be placed in 1 pool so the heavy users are probably better off. There is probably more to that in the fair usage policy that they did not tell me about.
Please let me know if u have more information regarding the matter. For example if I download 100 or 150 GB a month what rate should i expect the next month? (I have a ps4 that consumes huge volumes of data for game downloads and updates.
Btw Sodetels's explanation didn't make much sense to me. Assume we have a sample of 1000 users and 2 users are very heavy users while 998 are light users. In such scenario the 998 will be placed in one pool and the 2 will be placed in 1 pool so the heavy users are probably better off. There is probably more to that in the fair usage policy that they did not tell me about.
Just dont trust what support people say, FUP is usually implemented by NOC and it is a set of complex scripts that monitor the subscribers usage and anyone flagged as heavy user or abuser will be doomed with a slow connection.
The only real unlimited plans (expensive though) are the ones from Ogero.
The only real unlimited plans (expensive though) are the ones from Ogero.
new_user wroteI had these stats this morning following a couple disconnections. What can I make of them?
Link Information
Uptime: 0 days, 0:10:56
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 738 / 2.602
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 19,0
Line Attenuation (Up/Down) [dB]: 40,0 / 60,5
SN Margin (Up/Down) [dB]: 9,5 / 10,0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 480 / 0
FEC Errors (Up/Down): 96.551 / 2.134
CRC Errors (Up/Down): 306 / 2
HEC Errors (Up/Down): 1.060 / 2
try to connect the modem directly without spliter (filter) and telephone
if still the same try to connect the modem directly to ogero box
7 days later
Is this something I can do by myself or do i need the help of an electrician for that?Hackour wroteif still the same try to connect the modem directly to ogero box
you can but better to call an electriciannew_user wroteIs this something I can do by myself or do i need the help of an electrician for that?Hackour wroteif still the same try to connect the modem directly to ogero box
no one can open ogero box all the works will be outside the box
First connect the modem directly into outlet at home (basically into wall--no filter and try several if you have in the house) and see if you have the same issues. When you do this, try to make it clean and don't have any phones plugged in--lots of times, the filters create more problems and they go bad randomly and suddenly. If you have determined that there is an improvement, start by plugging in one phone at a time (with filter of course) and see if you can find the source of your problem. If otoh you don't find an improvement, get an electrician and plug it in directly into the ogero box and see the results. If there is a significant change, then you probably have an issue with the wiring to or into the apartment, and if there isn't, then the issue is with Ogero/Sodetel on the lines themselves and you could call them and see if they will do anything about it.Hackour wroteyou can but better to call an electriciannew_user wroteIs this something I can do by myself or do i need the help of an electrician for that?Hackour wroteif still the same try to connect the modem directly to ogero box
no one can open ogero box all the works will be outside the box
In any case, gl.
Removing all landline phones did solve my problem. Attenuation dropped from 60dB to 52dB which is a massive improvement. My connection is now faster and more stable. I can now play online games without facing any lag. I started adding back the phones one by one till I found the one responsible. Thanks for the help Hackour and xazbrat.
5 months later
I am checking my session stats on Sodetel's dslinfo page. It shows that my line always drops after being connected for 12 hours + or - 2 secs. This is too precise that it seems to be more of a configuration issue of some kind rather than a malfunction. Can someone with a stable connection please tell me what is the maximum session time you can get (from Sodetel's dslinfo page -> Current SESSIONS)? I'm wondering if it is something from Sodetel's side.
Most likely they set time limit, because they don't have proper CoA support in billing.
What does CoA stand for?nuclearcat wroteMost likely they set time limit, because they don't have proper CoA support in billing.