Feedback for IDM

Ahmad Toutounji wroteWow you are subscribed to 4mbps and you get only 3mb?

Yes at night for http downloads
However, i can download easily using torrents at constant 400 KB/s (sometimes higher)

I had the same issue as the OP, so I calle IDM last week, and they told me about their Fair Use Policy, although they didn't explain the reason of the speed slowdown well and told me to call customer care for complaint, as the change was implemented without prior notice.

So when I was about to send them an email, I noticed that on their Terms and Conditions:
Service Modification
IDM reserves the right to modify or change its services' price content without prior notice according to the market requirements.


Now I rarely read Terms and Conditions, but for this seems pretty unfair for customers!

As for the Fair Use Policy this is how it works.

HOW DOES THE FAIR USE POLICY WORK?
IDM will be monitoring the network and tracking Internet bandwidth use (capacity and not content) for each subscriber account over time, and will be dynamically computing the average subscriber consumption per day and per month for all subscribers of the same account type.

If an account’s usage exceeds the limits IDM deems fair and reasonable for a residential broadband service during given periods, these limits being THREE TIMES the computed average subscriber consumption for the subscriber’s specific account type, IDM will apply daily and monthly speed limiting restrictions during these periods to the account in question, where daily limiting restrictions are reset every day and monthly limiting restrictions are reset at the end of the subscription’s billing cycle. If the usage for this account continues to be very high during these periods, IDM reserves the right to modify or stop the service (or any part thereof), either temporarily or permanently, without any prior notice.

Note that my consumption last was less 40GB only on a 1Mb unlimited plan!
I'm pretty pissed off about this new FUP, and probably will be changing to Sodetel soon.

gamer4life Thanks for the advice, but I'll be calling Sodetel to check about their FUP, and see if any applies. And I'll be considering Ogero, I'll take a look at the feedback threads.
IDM is driving me crazy those couple of weeks, the internet speed get reduced to nearly 256Kbps! And sometimes Http to even less!
Today my monthly subscription was reset, and even though it's the first day, they reduced the speed to 256Kbps, like 5 hours ago. My consumption so far for the day is nearly 1.7 GB. Seriously who has an Unlimited plan and doesn't download on average around 1GB/day at least. Their FUP states clearly that it'll be applied if the user exceed 3 Times the average consumption.

I tried to call them no one is answering. I know they have usually a very comprehensive customer service but they're breaking ma balls man.

EDIT: Just got off the phone with IDM tech support, their great customer support makes you never want to leave seriously (so does the waiting period between the transition from an ISP to another) and I guess I'll be trying the 4Mbps 50GB plan next month and see how it goes.