Feedback for TerraNet

maulader wrote

enthralled wroteHi,
Since last Sunday https://forums.geforce.com/ doesn't load anymore.
https://twitter.com/ loads with scrambled/missing layout as well.
Plus, ping went from average 84ms to 283ms.
Problem with all my devices using Terranet DSL. Except Touch 3G loads everything fine
Any users facing the same? Or is it just me?

Both sites are opening fine to me. Ping to google has been acting up though for a few days now, but mostly to google, some of my games are having more lag then usual as well. My speeds have been quite low for the past week but that could be my FUP.

Apparently problems started after they fixed Origin for me. I better contact them.
Thanks

they cannot fix origin without fucking up the latency , it's either 300ms ping with origin or 70ms ping without origin connecting and my internet keeps on disconnecting

ManOwaRR wrotethey cannot fix origin without fucking up the latency , it's either 300ms ping with origin or 70ms ping without origin connecting and my internet keeps on disconnecting

Did you guys find any solution to this? I downloaded origin yesterday and when I saw the message that I couldn't connect, I remembered that I seen it before, so I'm on the same boat now.
I tried using a VPN, but everytime I use a VPN it works for 1 day then never works again. :/

maulader wrote

ManOwaRR wrotethey cannot fix origin without fucking up the latency , it's either 300ms ping with origin or 70ms ping without origin connecting and my internet keeps on disconnecting

Did you guys find any solution to this? I downloaded origin yesterday and when I saw the message that I couldn't connect, I remembered that I seen it before, so I'm on the same boat now.
I tried using a VPN, but everytime I use a VPN it works for 1 day then never works again. :/

After they fixed Origin for me, I asked them to revert my connection, since their "fix" results in high ping and certain websites can't load. I'm fine without Origin for now. When I need to connect games that require Origin/EA account, I USB-tether my mobile 3G to log in. I think anyone having this issue should report, to let them realize the need for a proper fix.

I'll call them tomorrow during office hours I guess.

Another thing, I'm having random disconnects it seems. One minute any website opens and the other nothing opens. I also had a 300ms stable latency to league of legends last night when everything else was running at 80ms, some other games though had packet losses. I grow tired of calling them and getting the same responses, the only time they were ever helpful is when they gave me a static IP. No working VPN is also frustrating.There's many more issues but I'd spend be writing a novel then. Anyone having any similar issues?

well keep us informed of whats happening with you , my internet seems to be stable now , just a pretty high latency

ManOwaRR wrotewell keep us informed of whats happening with you , my internet seems to be stable now , just a pretty high latency

I called them 2 days ago and was told it at first that there was no issue and they double checked with tech department. Called them a second time hours later and they told me "ohhh sorry but you were right" and that it was congesture issues due to being in the beginning of the month and everyone doing refills, though that doesn't make much sense comparing it to other months when i don't see those issues.

I told them about my origin issue, and i wish i haven't. I made it clear not to mess up my latency when fixing origin, and i got 3 calls today so far from them trying to fix the issue with origin, last call fixed origin but ruined my latency and gaming is impossible now. They said they will call back but i'm still waiting. The upside to this is the person who's been in contact with me seemed be more professional then rest.

Haha same issue, they fucked up the latency , and fucked up origin today , i'am leaving at the end of this month to Europe if by then they failed to fix the issues i'll switch isp and go with idm , i'll give them few days though

ManOwaRR wrotehahahahaha same issue, they fucked up the latency , and fucked up origin today , i'am leaving at the end of this month to Europe if by then they failed to fix the issues i'll switch isp and go with idm , i'll give them few days though

Same, origin stopped working today. I was calling them today for the second time after they messed up my latency and told them to revert back what they broke and fuck origin in the first place. They haven't done anything yet and i'm quite anxious now, I swapped to DSL long ago because issues are solved a lot faster then the local shitty cable providers but they're proving to be just as slow and maybe worse.

I am thinking of swapping to IDM/ogero as well as soon as I can afford too, been delaying this for months now. Which do you recommend more and why?

well honestly I don't know the net infrastructure in Lebanon is bad so it's really hard to recommend , from some users feedback ogero seems to be stable with a decent latency for gaming, i'll give terra net few days to solve their issues if I heard nothing till than i'll check both isp and decide which is the best to go and let you know

my latency is fixed as well now , but no origin fix although a fix is in work and blamed ogero for this mess , no wonder it's all monopoly and shit again that's the country lucky you got your origin fixed though

ManOwaRR wrotemy latency is fixed as well now , but no origin fix although a fix is in work and blamed ogero for this mess , no wonder it's all monopoly and shit again that's the country lucky you got your origin fixed though

You called them and they blamed ogero? or i'm misunderstanding this? I would trade with you if I could, I don't need origin for now. I'm still planning on switching anyway despite this, I have issues with other games that they blamed on me and too much congesture at night hours.
Also the latency isn't as good as it was before for me, I hope it gets better later on...:/ I'm experiencing few spikes.

they blamed ogero for origin problem , i'am back to 76ms on google and 80-90ms in games so it's all good and nice but origin can't connect as we speak, they said in few days everything will be good again , I hope they're true with that

samer wroteLatency was fixed for me today (I'm now getting similar latencies as you). For anyone else suffering from high latency (500-1000 ms) call tech support and open a case. Then call every day and follow up until they fix it.

Compared to lebanese customer care, they're surprisingly good in following up with cases. Even emailing them works. Although they don't email back, they eventually call you (slower process than us calling them, but still works). That's mainly what keeps me from switching isp.

samer wroteThen call every day and follow up until they fix it.

This is the only way we can get Lebanese serveries to actually fix our problem.

maulader wrote

enthralled wrote

samer wroteLatency was fixed for me today (I'm now getting similar latencies as you). For anyone else suffering from high latency (500-1000 ms) call tech support and open a case. Then call every day and follow up until they fix it.

Compared to lebanese customer care, they're surprisingly good in following up with cases. Even emailing them works. Although they don't email back, they eventually call you (slower process than us calling them, but still works). That's mainly what keeps me from switching isp.

Exactly same thought. I'm worried about switching to something worse, mostly fearing ogero's customer support since they were not mainly an internet provider company. I already have to call them everyday to actually pull through faster.

Origin stopped working 20mins ago and latency shot back up to 300-500ms, called them and he opened a case. 4 calls a day all this week trying to fix what they broke.

@chafic: sad but true...

yeah it works and suddenly stops origin is currently so unstable at least we got our stable latency back , today at 3:00 am origin connected I actually played bf3 for a little time and in the morning it stopped working again ,.... just sad nothing to do but wait to see if they can get it fixed