I'd call them. Terranet has great customer service and its 24/7. Call them and tell them your problem.
They ought to fix it.
a month later
I can't seem to be able to open my account page in the website, as i want to check my usage. Anyone else having this problem?
This started this morning.
Yep same here, guessing they are doing maintenance
9 days later
What is the average ping to google at 9 pm? Mine is 1000 ms all day.
5 days later
Romario wroteWhat is the average ping to google at 9 pm? Mine is 1000 ms all day.

78ms all day long.
Sometimes goes to 100ms after 11pm. Sometimes.
I guess something is wrong with my internet.
Romario wroteI guess something is wrong with my internet.
Same here. Youtube doesn't load either, since 2 days ago. I have to change between 360-480p a few times before it plays.
I don't have the latency issue with google that romario is talking about, but the connection seems unstable since 2 days as well. Games are lagging WAY more then the usual, something is wrong with the youtube page, loads super slow and i have to right click "stop download" or i get error occurred on each video.
Games are laging even in the morning. I have either high ping or packet loss all the time.
Romario wroteGames are laging even in the morning. I have either high ping or packet loss all the time.
Same but for me, it's a little bearable in the morning, but i never had packet loss in the morning before.
I am a Wise user and I am having lag problems at peak times as well. Seems like this is common to all ISPs.
The problem is that my internet isnt stable at all. Yesterday i played a game at 9 pm, the internet was flawless. Today i couldn t play at 1 pm.
I'm with Terranet, and it is all time routed via satellite, that's crappy :S
Today the ping is fine. 100 ms to google. First time since a long time ago.
Well , my internet has been crappy this week.
No idea why, hope they fix it soon.
On saturday i submited a msg via terra.net.lb nagging about high ping. the next day ping went from 1000ms to 100ms even at peek on. plus they called me twice today. They changed my point of view.
Well seems that it was fixed yesterday morning, but since last night i can't open any youtube video anymore.
Omg this is so weird.
I used to be unable to open any youtube 3 days ago.
It got fixed bu itself the next day, kinda weird.
I have been with Terranet since 2008. for the last month they started shaping my download speed on ftp and https. download speeds on http is normal. Anyone having same issues?
2 months later
I applied for 2Mbit package with TerraNet, after 1 week of applying they contacted me yesterday to inform me that my line cannot handle 2Mbit connection although i live 10 minutes away from my central (Hamra) i have no idea how is that possible, i know people in further areas with much higher internet packages, i'm aware this is Ogero dependent and changing ISP won't solve the issue, just wondering if this is something Ogero will overcome in the near future, i abandoned the local Cable connection for the 2Mbit package with TerraNet and now i'm stuck with 10GB 1Mbit, i was getting the same speed - 24 hours unlimited with the cable guy, but the latency was unbearable.