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#51 July 2 2014

GreenM

Re: Feedback for Cyberia

trent wrote:
GreenM wrote:

I just pinged router.cyberia.net.lb and there's no packet loss at all so the problem must be the IMEWE.

I'm on Ogero. IMEWE seems fine from here

ping 4.2.2.2

Round-Trip: 94.112 min, 96.930 avg, 100.892 max (ms)
Packets: 50 transmitted, 50 received, 0% lost

tracert 4.2.2.2


Hop    Address    Min (ms)    Max (ms)    Avg (ms)    +/- (ms)
1    192.168.0.1    1.13    2.47    1.60   
2    77.42.129.13    34.75    39.20    37.13    35.54
3    77.42.129.2    34.27    38.89    35.85    -1.29
4    192.168.101.2    35.08    38.55    37.27    1.42
5    ix-1-2-0-0.tcore1.wyn-marseille.as6453.net (80.231.217.25)    71.23    72.01    71.59    34.32
6    if-8-1600.tcore1.pye-paris.as6453.net (80.231.217.6)    82.98    83.73    83.36    11.76
7    if-2-2.tcore1.pvu-paris.as6453.net (80.231.154.17)    82.31    108.46    92.22    8.87
8    80.231.153.66    92.93    95.90    94.29    2.07
9    ae-70-70.csw2.Paris1.Level3.net (4.69.168.126)    94.72    94.89    94.80    0.50
10    ae-71-71.ebr1.Paris1.Level3.net (4.69.161.81)    94.37    100.80    96.72    1.92
11    ae-46-46.ebr1.London1.Level3.net (4.69.143.105)    93.52    105.00    97.92    1.20
12    ae-57-112.csw1.London1.Level3.net (4.69.153.118)    94.61    97.50    95.78    -2.14
13    ae-123-3509.edge5.London1.Level3.net (4.69.166.33)    92.61    93.53    93.07    -2.71
14    b.resolvers.level3.net (4.2.2.2)    92.87    94.03    93.63    0.56

Then it's Cyberia

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#52 July 2 2014

GreenM

Re: Feedback for Cyberia

Can anybody confirm that?

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#53 July 3 2014

Johnaudi

Re: Feedback for Cyberia

This is how I can prove that Cyberia is stealing traffic:

Account Type    DSL 2M-UNL
Expiry Date    8/1/2014 3:00:00 PM
Available Balance    $0.00
Monthly Base Traffic*    1000.00GB UP and Down
Total used Traffic   
14856.37 MB

It's only day 3 and the only download I did was a DayZ Update (700MB or so)


Last month I was 2M-20G (which is the same speed).

I reached ~15GB by the 18th. Just because my limition expanded to 1000GB they have expanded their stealing range. What a great proportionality...

Last edited by Johnaudi (July 3 2014)

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#54 July 3 2014

trent

Re: Feedback for Cyberia

They limit you to 1000GB on a 30day 2mbps unlimited connection!
If FUP didn't exist and you saturated your connection for 30 days non stop you can barely hit 500GB

But if they "miscalculate" by a factor of x10 or more you may have a point.

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#55 July 3 2014

Johnaudi

Re: Feedback for Cyberia

trent wrote:

They limit you to 1000GB on a 30day 2mbps unlimited connection!
If FUP didn't exist and you saturated your connection for 30 days non stop you can barely hit 500GB

But if they "miscalculate" by a factor of x10 or more you may have a point.

I don't think that's even possible since I use the internet for less than 6 hours per day.

And even if I was downloading this WHOLE 6 hours, it would barely reach 15GB.

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#56 July 5 2014

NuclearVision

Re: Feedback for Cyberia

Phone them, call them thieves, in a gentle way

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#57 July 5 2014

vegetaleb
Banned

Re: Feedback for Cyberia

Anyone knows what's going on if we want to upgrade speed from 2mbs to 6mbs??
Called last week and they said to pass by their offices before the 21th of July to pay 8000LL and proceed with line testing for 6mbs, today I called to see if I have to bring any document with me, they told me they don't know how they will upgrade speeds till now and that we have to call them after the 10th of this month!!!!
I asked him if they will give an option to upgrade the line online like when they did from 1 to 2mbs some years ago and he said he doesn't have a clue :(

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#58 July 7 2014

vegetaleb
Banned

Re: Feedback for Cyberia

Johnaudi wrote:
trent wrote:

They limit you to 1000GB on a 30day 2mbps unlimited connection!
If FUP didn't exist and you saturated your connection for 30 days non stop you can barely hit 500GB

But if they "miscalculate" by a factor of x10 or more you may have a point.

I don't think that's even possible since I use the internet for less than 6 hours per day.

And even if I was downloading this WHOLE 6 hours, it would barely reach 15GB.

Some downloading softwares will account the whole download size before finishing the download, torrents for example will give a signal to Cyberia that you downloaded let say 10GB while you just got the first 100kb, so imagine you choose a 10x 150gb torrents by mistake...

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#59 July 7 2014

InVader

Re: Feedback for Cyberia

vegetaleb wrote:

Some downloading softwares will account the whole download size before finishing the download, torrents for example will give a signal to Cyberia that you downloaded let say 10GB while you just got the first 100kb, so imagine you choose a 10x 150gb torrents by mistake...

These download managers only indicate on your PC file system the total file size due to the segmented downloading, but nothing of the sort is transmitted to the ISP nor expected/requested by the ISP.

Last edited by InVader (July 7 2014)

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#60 July 9 2014

aliessayli2

Re: Feedback for Cyberia

Went today to Cyberia and applied for 6M-60G , they will reply to me at the end of the month with the line test results.

Last edited by aliessayli2 (July 9 2014)

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#61 July 11 2014

vegetaleb
Banned

Re: Feedback for Cyberia

aliessayli2 wrote:

Went today to Cyberia and applied for 6M-60G , they will reply to me at the end of the month with the line test results.

+1 for me today
Free unlimited at night will remain on the 6mb/s :) :)
Anybody knows if the Sassine central can give 6mbs??

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#62 July 20 2014

GreenM

Re: Feedback for Cyberia

Anyone got the speed upgrade?

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#63 July 24 2014

vegetaleb
Banned

Re: Feedback for Cyberia

I applied for the 6mb upgrade at the beginning of the month,the cybergirl (cyberia girl) told me to see if the speed is upgraded in the last week of this month or if the plan is 6mb instead of 2mb in the cyberia recharge website but it's still 2mb (even slower than never), I called the tech support and the dude told me that I should get the 6mb in the first day of August, but the Huge question I asked him was ''and which refill card should I buy???'' he said I should ask on the 1st day of the month if the 6mb is running or not!
I thought Cyberia cut your monthly connection if you don't refill before the first day of the new month, am I wrong??
I will call the sales depart tomorrow to have a clearer answer

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#64 July 24 2014

aliessayli2

Re: Feedback for Cyberia

vegetaleb wrote:

I applied for the 6mb upgrade at the beginning of the month,the cybergirl (cyberia girl) told me to see if the speed is upgraded in the last week of this month or if the plan is 6mb instead of 2mb in the cyberia recharge website but it's still 2mb (even slower than never), I called the tech support and the dude told me that I should get the 6mb in the first day of August, but the Huge question I asked him was ''and which refill card should I buy???'' he said I should ask on the 1st day of the month if the 6mb is running or not!
I thought Cyberia cut your monthly connection if you don't refill before the first day of the new month, am I wrong??
I will call the sales depart tomorrow to have a clearer answer

Yeah the support guy told me the same thing , we have to wait until the start of august because as he said (ogero didn't provide them with paperwork they need) whatever that means.
They won't cut your connection untill 3 pm of the first day so you have sometime to get a clear answer then

please update us on what the sales tell you tomorrow

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#65 July 27 2014

vegetaleb
Banned

Re: Feedback for Cyberia

Called the sales yesterday, they still stick to the fact that we will get an sms by the end of the month to tell us if the 6mb is working or not,it can even be on the 31 july,but if we dont receive an sms or see the 6mb in the recharge website then we should call to avoid losing a month,he is sure that if the central is not far then it will work

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#66 July 28 2014

aliessayli2

Re: Feedback for Cyberia

My plan is still 2MB on the recharge website and when I call them they tell me to wait till the first day of the month , honestly I don't think anything will change these couple days especially that it's a holyday

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#67 July 28 2014

vegetaleb
Banned

Re: Feedback for Cyberia

Yeah I dont expect a change before the 30th,I will call them on the last 2 days till I get a final answer,I am in the mountain now and I will be obliged to go to Beirut for the recharging process,they dont have 6mb cards here

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#68 July 29 2014

vegetaleb
Banned

Re: Feedback for Cyberia

Still 2mb unlimited in the website and no sms, I will definitely call them tomorrow,all other isp gave the upgrades already,why is cyberia always so late?

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#69 July 29 2014

geekevo

Re: Feedback for Cyberia

I keep getting disconnected and my snr margin fluctuating it was a nice 31 and every time I disconnect i connect with a lower margin.

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#70 July 30 2014

aliessayli2

Re: Feedback for Cyberia

geekevo wrote:

I keep getting disconnected and my snr margin fluctuating it was a nice 31 and every time I disconnect i connect with a lower margin.

They switched us from adsl1 to adsl2+ , this happened to me also

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#71 July 30 2014

vegetaleb
Banned

Re: Feedback for Cyberia

So I called the support as the sales number is busy, the tech guy told me to call the sales because my line can't take 6mb!!!
I am at 300m max from the Sassine central in a pretty new building and its freakin not taking 6mb???
I am trying to call the sales but its always busy, hoping for at least 4mb or I will ask ogero sassine to see if they can give me 4 or 6mb

Edit: I could finally talk with the sales, the told me to hold my horses as they didnt get any answers from the test,they even said the tech guy is a lier (huge lol), they still pretend we will have an sms before the 1st august, expect huge busy lines at cyberia the coming 2 days as many people will not have 6mb and will want 4mb

Last edited by vegetaleb (July 30 2014)

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#72 July 30 2014

Johnaudi

Re: Feedback for Cyberia

vegetaleb wrote:

So I called the support as the sales number is busy, the tech guy told me to call the sales because my line can't take 6mb!!!
I am at 300m max from the Sassine central in a pretty new building and its freakin not taking 6mb???
I am trying to call the sales but its always busy, hoping for at least 4mb or I will ask ogero sassine to see if they can give me 4 or 6mb

Edit: I could finally talk with the sales, the told me to hold my horses as they didnt get any answers from the test,they even said the tech guy is a lier (huge lol), they still pretend we will have an sms before the 1st august, expect huge busy lines at cyberia the coming 2 days as many people will not have 6mb and will want 4mb

Aren't you supposed to go to Hamra and pay for the switch though? They can explain to you there.

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#73 July 30 2014

vegetaleb
Banned

Re: Feedback for Cyberia

Dude if you read our posts you will see we did it 3 weeks ago already,btw I received an sms to recharge my adsl but no word of the speed

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#74 July 30 2014

Johnaudi

Re: Feedback for Cyberia

vegetaleb wrote:

Dude if you read our posts you will see we did it 3 weeks ago already,btw I received an sms to recharge my adsl but no word of the speed

Sorry I only read the last part.

Am hoping nothing will disappoint in 6M, I already wasted about 85 GB on 2M x-x

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#75 July 30 2014

geekevo

Re: Feedback for Cyberia

Anytging I can do about it ali?The  internet unusable in this  state. Is anything like this happening to you vegtelab or john?

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