Today I sent them this email. Guys follow suit. Blow their heads off.
Dear Sir/Madam.
I know this email & this particular request has been sent to you by hundreds of alfa users who have an iPhone 4 and are frustrated by the fact that to this date alfa does not allow/activate "facetime calling" (explained below) for an undisclosed reason. On the other hand, MTC users are enjoying this service from day one & thanking God that they are on MTC's network and not alfa. But too bad that I and many others are stuck with alfa.
Facetime is a service introduced by apple to allow video calling from iPhone 4 to iPhone 4 over wifi. In order that the initiating iPhone contact the other iPhone & request video calling permission, an SMS is sent to Apple's servers triggering another SMS to be sent by Apple to the iPhone being contacted. At alfa, this chain of SMS communication is not being completed or is blocked.
With all due respect to the IT people at alfa and its customer care unit, it really takes little effort from the alfa team to make many of its customers happy. And since all iPhone users on the MTC network are already enjoying "facetime" then there is no reason for alfa not to follow suit and bypass the MINOR hurdles that involve this issue, noting that "facetime" will be a source of revenue to alfa as all facetime calls must be initiated with an SMS and thus every intitation is a revenue to alfa that it is not realizing/billing. Why? BECAUSE THE SERVICE IS NOT THERE. And since "facetime" is over wifi then alfa is losing nothing from "facetime", but only gaining. As a matter of fact, currently alfa is losing money:
1) iPhone users like me are so frustrated. In fact, I am actively searching for a Golden MTC number to migrate without a moment of hesitance. Too bad that there is no other solution and that several of my friends who have contacted alfa through email WEEKS ago regarding the same issue received a response that alfa is looking into the issue & still after months no solution has been found by the responsive IT people or the so called customer care unit, whereas MTC implemented "facetime" months ago & made sure it is active & is actually gaining over frustrated alfa customers. It is always that alfa one step behind: e.g.when MTC activated the credit transfer over prepaid lines, alfa followed suit after months. When MTC had Blackberry, alfa got it way later. And now facetime & with it alfa is months later. Honestly, when will alfa and Orascom make us alfa customers happy. WILL IT EVER HAPPEN. It is very true that two of my friends recently ditched their alfa lines because they have relatives/family in the US and they needed video calling over a telephone to chat with them at any time without turning the computer or laptop. As a result so they ditched their alfa lines and got MTC lines. Trust me, whenever a tourist visits the country, I advice him to buy an MTC postpaid line & I know many of us "alfa frustrated users" have been doing so for months. If you gentlemen/honors only listen to the number of calls / emails / requests you receive daily through customer care to activate this service. BUT TO NO AVAIL. Well keep this work & keep progressing at this pace & KEEP LOSING CUSTOMERS.
2) iPhone users like my brother who is also on alfa, has installed a patch/hack on his iphone that sends the facetime request through the internet to a server and then this server sends an SMS to apple. This method does not always work and the server may delay the sending of the SMS. But the moral of the story is that in here alfa is also losing money, cause it could have sent this SMS itself and billed it.
I really hope my email is elevated to management whether it be customer care, IT, Accounting or Finance, because all these departments are concerned about alfa's future and its customer's frustration for its service that is always lagging one step behind MTC & in turn not realizing revenue and losing customers.
Its sad that I had to send this email to Orascom International and that the fastest way for me to have the service is to shift to another network. This will happen & alfa you know you are losing prime customers, capable customers of purchasing the iPhone 4 & that have monthly bills in the three digit figures.
Regards,
Dear Sir/Madam.
I know this email & this particular request has been sent to you by hundreds of alfa users who have an iPhone 4 and are frustrated by the fact that to this date alfa does not allow/activate "facetime calling" (explained below) for an undisclosed reason. On the other hand, MTC users are enjoying this service from day one & thanking God that they are on MTC's network and not alfa. But too bad that I and many others are stuck with alfa.
Facetime is a service introduced by apple to allow video calling from iPhone 4 to iPhone 4 over wifi. In order that the initiating iPhone contact the other iPhone & request video calling permission, an SMS is sent to Apple's servers triggering another SMS to be sent by Apple to the iPhone being contacted. At alfa, this chain of SMS communication is not being completed or is blocked.
With all due respect to the IT people at alfa and its customer care unit, it really takes little effort from the alfa team to make many of its customers happy. And since all iPhone users on the MTC network are already enjoying "facetime" then there is no reason for alfa not to follow suit and bypass the MINOR hurdles that involve this issue, noting that "facetime" will be a source of revenue to alfa as all facetime calls must be initiated with an SMS and thus every intitation is a revenue to alfa that it is not realizing/billing. Why? BECAUSE THE SERVICE IS NOT THERE. And since "facetime" is over wifi then alfa is losing nothing from "facetime", but only gaining. As a matter of fact, currently alfa is losing money:
1) iPhone users like me are so frustrated. In fact, I am actively searching for a Golden MTC number to migrate without a moment of hesitance. Too bad that there is no other solution and that several of my friends who have contacted alfa through email WEEKS ago regarding the same issue received a response that alfa is looking into the issue & still after months no solution has been found by the responsive IT people or the so called customer care unit, whereas MTC implemented "facetime" months ago & made sure it is active & is actually gaining over frustrated alfa customers. It is always that alfa one step behind: e.g.when MTC activated the credit transfer over prepaid lines, alfa followed suit after months. When MTC had Blackberry, alfa got it way later. And now facetime & with it alfa is months later. Honestly, when will alfa and Orascom make us alfa customers happy. WILL IT EVER HAPPEN. It is very true that two of my friends recently ditched their alfa lines because they have relatives/family in the US and they needed video calling over a telephone to chat with them at any time without turning the computer or laptop. As a result so they ditched their alfa lines and got MTC lines. Trust me, whenever a tourist visits the country, I advice him to buy an MTC postpaid line & I know many of us "alfa frustrated users" have been doing so for months. If you gentlemen/honors only listen to the number of calls / emails / requests you receive daily through customer care to activate this service. BUT TO NO AVAIL. Well keep this work & keep progressing at this pace & KEEP LOSING CUSTOMERS.
2) iPhone users like my brother who is also on alfa, has installed a patch/hack on his iphone that sends the facetime request through the internet to a server and then this server sends an SMS to apple. This method does not always work and the server may delay the sending of the SMS. But the moral of the story is that in here alfa is also losing money, cause it could have sent this SMS itself and billed it.
I really hope my email is elevated to management whether it be customer care, IT, Accounting or Finance, because all these departments are concerned about alfa's future and its customer's frustration for its service that is always lagging one step behind MTC & in turn not realizing revenue and losing customers.
Its sad that I had to send this email to Orascom International and that the fastest way for me to have the service is to shift to another network. This will happen & alfa you know you are losing prime customers, capable customers of purchasing the iPhone 4 & that have monthly bills in the three digit figures.
Regards,
