Warning about Sodetel FAKE Unlimited Package!

Sandro · 2009-10-10T15:01:03+00:00

Dear fellow net warriors. I would like to enlighten you about the great and glorious sodetel unlimited 256KB dsl package. I have been using it for the past 3...

hussam

I was under the impression ISPs didn't like facebook :P

Xsever

My cap here in Canada is 60GB per month. Had the company advertised that package as "unlimited", you'd take them to court since it's false advertisement.

I am not against setting a cap since we need to maintain a positive rate of change, but PLEASE do not advertise it as "unlimited" ! Just set a cap, and mention it in the terms before signing the contract! Hal2ad bedda?

battikh

nuclearcat wroteIf you RENT a car - it is like that. And end-user account is indeed is not full price of all this bandwidth.

EXACTLY. and it is explicitly written on the terms and conditions of the papers you sign AND the dealers sits with you and explains it and stresses on it very well before you sign those papers.
when you rent a car, the dealers make sure to very well explains all these stuff, maximm kilometers, what happens if u do an accident, scratches, failures, insurance, .... and then you sign on papers on which everything is stated and explained, again.

hussam

Xsever wroteI am not against setting a cap since we need to maintain a positive rate of change

nuclearcat said it's not a fixed value. This means there is a range. it might be 5GB and it might be 15GB per month. If they were to enforce a cap, they will put it as 5GB because it's the safe value. Do you get my point? The current system is good in my opinion because it is much flexible.

Xsever

@ hussam

I perfectly get your point. By "cap" I did not mean "static cap". A dynamic cap, as you nuclearcat said, is very smart.

However, that still does not justify the use of "unlimited" in their advertisement. If we understand that after experience, first time users may not. Not everyone is technically inclined and that's why some people are feeling like they are getting robbed.

hussam

It doesn't say unlimited here http://www.visp.net.lb/plan_super.php

teodorgeorgiev

Xsever wroteMy cap here in Canada is 60GB per month. Had the company advertised that package as "unlimited", you'd take them to court since it's false advertisement.

I am not against setting a cap since we need to maintain a positive rate of change, but PLEASE do not advertise it as "unlimited" ! Just set a cap, and mention it in the terms before signing the contract! Hal2ad bedda?

I was appointed as a 2nd technical expert on a such court trial (6 years ago). Here in Bulgaria the bandwidth is really cheap.
But, a customer's account has been canceled by an ISP, they just have waited for the current month to finish and refused to renew
his contract. Since at that time there was no other ISP in the building, the customer opened a court trial against the ISP.

Under first impression I was self-convinced to plead the ISP guilty (of course it is not only my opinion, the other 2 experts were to
give their as well).

But what turned out was:

The user used to keep his PC on 24 hours per day !!! For God sake... he was using the connection after work regularly. When he goes to sleep or is at work, his PC is queued with heavy downloads (the ISP is not allowed to monitor the traffic). According to the words of this user he was
just queing random content - mp3, movies, software, e-books and just reviewing quickly.... whatever he finds useful - he burns on a DVD, whatever does not - just delete. The whole reason for this was that the user recently had acquired a DVD writer...

The attorney of the ISP (and then the judge) agreed that a "home user account" means:

* no more than one PC connected to the same link inside the house

* habits of a regular person profiled - u come after work, use the connection like for 4 hours, not more. Imagine, you come from work at 18:30,
shou.... just sitting on the PC till midnight? No shower, no dinner, no TV, no some other stuff?

* Of course, not every night.... a regular person sometimes goes on a vacation, or goes out in the downtown.

* Not more than 50% average usage.... come on, not all of you just download movies at maximum during their work. You just chat, check mail, browse

So obviously this person's Internet habits could not fit under the profile of a regular "home user". That's why the ISP was found to be
non-guilty and the user had to pay the trial charges.

AND I FULLY AGREE ON THIS

As you see, Battikh, not all the things can be strictly profiled as XXX GB, XXX hours... If you do, many regular users will suffer because
of several abusers.

battikh

hussam wroteIt doesn't say unlimited here http://www.visp.net.lb/plan_super.php

and does it say limited? or FUP? or anything? are people supposed to assume that it is limited by default unless it is stated that it is not?
plus, it says "Total Flexibility for any business need". what if my business needs to keep runing backups and transfering big files? is it part of "any" or will i get surprised?

hussam

battikh wrote"Total Flexibility for any business need".

'Total Flexiblity for business needs' means custom services and packages.
When I worked outside Lebanon for years, the ISP that supplied our company with internet for 75+ computers, had the same "Flexiblity for business needs" advertisement.

I know what most of people are not talking about. I'm not Lebanese (or from any neighboring country). I only live here temporally. Yes, Internet outside Lebanon is much better. But we still have to do with what we've got here.

battikh

teodorgeorgiev wroteAs you see, Battikh, not all the things can be strictly profiled as XXX GB, XXX hours... If you do, many regular users will suffer because of several abusers.

i'm not saying it should be the way to follow. i'm just saying that whatever the ISP does, if it is something that could affect the user (his account canceled, slowed down, ...), he should be informed.

when is the user supposed to know when he crosses the "abuser" line? how is he supposed to know which behavior is considered as abuse? why should he assume that he can't download day and night if no one told him he can't when he applied for the connection?

J4D

all this conversation is foobar since none of us can change anything , lashou 7ar2 il a3sab :D

battikh

hussam wrote
battikh wrote"Total Flexibility for any business need".
'Total Flexiblity for business needs' means custom services and packages.
When I worked outside Lebanon for years, the ISP that supplied our company with internet for 75+ computers, had the same "Flexiblity for business needs" advertisement.

yeah, makes sense. but still it is no where stated that there might be any kind of limitation under any circumstances, so why should the customer assume that there are?
(i'm assuming there are, i have no idea about the policies of visp, or even any other isp in lebanon)

teodorgeorgiev

Here is the reply I got from a guy here, who asked about connecting with us:

"
Man, how to say, do not expect wonders. We are not perfect as well, and indeed no one is, because of the
Internet situation in Lebanon caused by the "government" - all ISPs suffer from a severe lack of bandwidth.

I am not into sales, I will ask the sales managers, but I am 99% sure that we offer Internet in Tripoli via
resellers. As you can guess, it is a matter of luck if the reseller is a good person or not. As it comes to
local issues, your destiny lies entirely in the hands of that reseller - VISP engineers can not go to Tripoli
and troubleshoot your connection.
"

First, Battikh, before throwing the stone at us, show us any better in Lebanon, as an example that we should follow.

Who else of the ISPs in Lebanon would reply in the same honest way?

And... the guy did not even reply to thank for not misleading him. I am sure he has been disappointed and he will keep asking until he
gets some nice tasty lie. Cause that is what he is looking for - a fake dream.

Since people require from us to get screwed and do not respect truth, why do you blame us?

Sandro

Hello everyone, the purpose of my message was to warn you about the fake package that Sodetel is providing, and to shed a light on how badly they treat customers, this is the 8th day where my 256KB supposed connection is reduced to 64KB, ping to google between 1400-1500 ms, facebook login page loads in 12 seconds. Regarding what nuclearcat said, Im sure that u didnt fully read what i wrote, I informed them about my problem and they ADMIT that i didnt download excesivly (200MB) and STILL they wont fix my damn problem, ive been calling them for the past 4 days and they keep on lieing and ditching me, what you said is flawed because im not dowloading the whole internet nor hitler' brain, 200MB is too much for an unlimited connection? Boukra tali3 3a Jdayde 2inshor 7areemon. Good night brothers

battikh

@teo,
i am not targeting visp specifically, it's just that the hussam used your page as an example, so i'm using it as an example too. i'm not saying other isp are better or more transparent, i have no clue, i don't live in lebanon...
i'm talking about the idea in general, applies on any isp.

hussam

teodorgeorgiev wroteNo shower, no dinner

They don't make edible or water proof computers :(

hussam

I have an idea.
Why doesn't VISP place a link here http://www.visp.net.lb/plan_super.php to their FUP page?

teodorgeorgiev

hussam wroteI have an idea.
Why doesn't VISP place a link here http://www.visp.net.lb/plan_super.php to their FUP page?

Yes, we just had a quick discussion, some things on the page will be changed ( to be more real and to put more information, of course).
However I am a decision maker :)

J4D

teodorgeorgiev wrote
hussam wroteI have an idea.
Why doesn't VISP place a link here http://www.visp.net.lb/plan_super.php to their FUP page?
Yes, we just had a quick discussion, some things on the page will be changed ( to be more real and to put more information, of course).
However I am not a decision maker :)

thats great maybe you start and other isp's follow

teodorgeorgiev

Damn, sorry.

I meant - I am NOT a decision maker.

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