Bassem wroteWow, I would give them a piece of my mind. Really, because they sound brainless. I definitely couldn't control my anger in a situation like that.
Just bill them:
- Phone support: $20
- Minimum visit fee for Baalback: $40
- Machine diagnosis and problem assessment: $20
- Restoring faulty electrical connection: $60
TOTAL: $140
TVA: $14
GR.TOTAL $154
Here :-)
Seriously though, it is also the job of support to make sure the machine is plugged in before actually going there, but there is a limit to what support should check... like is the power button on? Is the machine plugged in? Is the electrical outlet working? Can you bring a voltmeter and check it (along with explaining how to use the voltmeter)? Is there electricity? etc... so you see the customer has to provide the minimum, but it's a lesson for the support team too, next time they'll ask if it's plugged in. And the customer, well if you bill them a nice big bill every time you go, it will "encourage" them to be more attentive.
