They gave me a few combinations to try that were some numbers and letters and my F number as a username, was hopeful but it didn't work.
They got to the point where they told me I need to be connected by ethernet for it to work? Which doesn't make sense but whatever its already the case on my desktop.
Then they told me they insist it's on the bottom of the modem (spoiler alert: it's not), and for me to take a clear picture of the entire bottom of the modem and send it to them to make sure.
Idk man just gonna ride it out, worst case scenario I hit reset and take it to Minet el Hosn for them to repogram it. Or maybe I can do it myself? Idk if you guys have programmed fiber modems on this forum yet.