Mhdskr wroteI appreciate everybody's input on the matter, but I'm still convinced I did nothing wrong.
Let me shed more light: see, I delivered the phone on
March 19. Christina called me on Saturday, March 23 about the issue. Knowing that CTC's terms state that a hardware defect in the first 7 days of purchase entitles the customer for a replacement I asked her to take it to the service center (which is, again, only 200m away from her work place) on
Monday, March 25 first thing in the morning (that's 6 days after purchase!) to guarantee a replacement. After Christina hang up, Tarek texted me on Whatsapp to affirm that he doesn't want the phone repaired, only replaced or returned. Return is not an option (whether for money, store credit, or even an upsell) since the phone's box was opened. As @DNA mentioned earlier, this is Lebanon not USA, you can't just return a phone, so I told him he's entitled for a replacement.
https://i.imgur.com/2KQvCTc.jpg
Since I'm being judged by the word, my first voice message transcribes as:
"l telephone bda3et l wakil, iza fi 3otol 5ilel sabe3 tiyyem byibdlouh doghre, ma bisallouh. So nhar l tanen, please khoudouh 3ashen tla772o tdallo dimn l sabe3 tiyyem w yibdloulkon yeh badel".
Now, I ask all of you who believe I did the guy wrong referring him to -the 200m away service center- immediately, would you rather I postponed him till next week to pick it up and send it myself to the service? well, guess what? that would have definitely forfeited his chance for a replacement, coz as a dealer I don't just go through the front door when I have an RMA issue, I call Aramex to schedule a pickup and I can guarantee you it won't reach CTC in less than 3 days. They would have fixed the phone then, as they seemingly already did
duke-of-bytes wroteJoe wroteSo is the phone defective, or not?
CTC said the phone was not defective , but i saw opening marks on the device , i believe they changed the speaker
and I would have been crucified anyway by you guys because I didn't replace it. So thanks, but no thanks!
I did what I did (sending them there directly) for his own benefit knowing the terms of CTC's warranty. I was convinced he'll get a replacement. When he told me the authorized service center found no defect, I said what I said, and he misunderstood me and acted disrespectfully, but then he said he believes they changed the speaker (am I the only one reading a contradiction in his talk?), so is your problem that they fixed it instead of replacing it? That's their wrong doing not mine, and if you explained it as such to me I would have tried to help.
@NuclearVision, you, and others, speak of "repeat customer", well, I don't want such a customer to be "repeat". He's a spiteful slanderer and the time I spent on this issue is worth way more than the 20$ I made out of that sale. Customers have standards, and dealers have too.