If they will not concede anything (which they are likely to) you can threaten to go to Microsoft and denounce them. But of course the first step is to call and complain to Syscom (never heard of them; what an ugly name), maybe they will do something about it.
The details are very hazy, but there was a time where they would go into offices and check if Windows were genuine. I think there is a company or group representing the interest of Microsoft and other brands, but I forgot the details. Maybe someone else can fill you in.
This may scare them enough.
You could also try to get in touch with the manufacturer and denounce them, if they have some kind of "wikele" this *might* scare them into offering a refund, exchange, etc. I think you should still denounce them even if they do, for all the honest people out there who bother try to get original Windows and who do not screw their customers, but that's for you to decide.
All in all, it just sucks. At least it's only a laptop and nothing worse. Once I was sold a second hand cell phone and it turned out not to be working at all, not the camera, not the cell radio, not even the wifi properly. All it could do properly is play games, but it was symbian (Nokia N71 or something) so, well, anyway it sucks. That same guy defrauded me twice, by pretending that he could fix my iPhone 3, and then he said he could not, and never returned the parts. When I insisted he returned parts from an iPhone 1.
Good luck!
NAM wroteif you travel outside lebanon (mostly europe or america) you will be pursuit for illegal software and maybe put in jail. i know this is worst case scenario but better be safe than sorry.
I have been living in Europe, and realistically they never check your private laptop. But who knows what they come up with, they always come up with new things.
I've even read about a GEMA in Germany suing a kindergarden. It's just too crazy to believe. But don't worry too much nobody is going to ask you to open your laptop and prove that your Windows is Genuine, in Europe anyway.