Dear valued customer,
IDM has issued the new ADSL tariffs and packages to which the current accounts will be migrated. Effective August 1st, 2017, your current account will be upgraded as follows:
Username: LXXXXX
Current Package: 8M_100GB
New Package: OpenSpeed_200GB
To renew your account before the 1st of August, please purchase a Prepaid Card of type 8M_100GB. Your account will be automatically switched to OpenSpeed_200GB on the 1st of August.
As of August 1st, you can purchase a Prepaid Card of type 8M_100GB or OpenSpeed_200GB where both cards will enable you to renew the assigned new plan OpenSpeed_200GB
Changes to new plans and/or speeds will be effective after the expiry of your August subscription.
You can request a change to a different plan starting the 1st of August. If the request does not require a speed change from a fixed speed plan (1M, 2M or 4M) to an Open Speed plan or vice versa, you only need to activate the prepaid card of the plan you want to switch to. Your new plan will be effective after the expiry of the cycle during which you activated the new card.
If the request requires a speed change from a fixed speed plan to an Open Speed plan, or vice versa, then you need to place a request with our Customer Care department (
ccu@idm.net.lb). If the requested speed is feasible, you will be asked to pay $2 change speed fees. The new speed will be effective as of the beginning of the following month.
i.e. if you place your change speed request on the 3rd of August and your subscription expires on the 20th, assuming that the change speed request is feasible, the change will be effective as of the 1st of September.
To check our new plans please visit the ADSL section on IDM website
http://www.idm.net.lb/
Once again we thank you for choosing IDM as your service provider and look forward to continue serving you.
If you would like to drop us a comment kindly use the following email specially set up for this occasion:
upgrade2017@idm.net.lb
Sincerely,
IDM Team
1282
www.idm.net.lb