Yes, i have the same problem with Whatsapp till now
yep same over here with whatsapp, happened last night
i had the whatsapp problem yesterday too it's gone today but are any of you experiencing drops in speed i'm doping from 6Mb to 3 or 2.
Everything is normal S/N margine lines... they told me it's due to load ?!
how is load my problem when i'm paying for 6mb i excpect 6 Mb at all time
20 days later
I'll try to shorten my story with IDM, 2.5 years ago I moved to a new apartment, I submitted a new subscription form with IDM few days before I move, it didn't take long and it arrived, at that time 1mbps was the minimum most common plan, few months later all ADSL carriers switched to 2mbps as minimum, I was stuck at 1mbps as many as other IDM users (friends and family), they started to get the 2mbps and I was stuck at 1mbps, I called support and they said they will request a SpeedTest on my line from Ogero, the result returned that my line can ONLY handle 1mbps!!! Frustrating!!! I dug into it and noticed a low values of SNR (Signal/Noise), I logged using Telnet to the modem (which was the default Technicolor TG582n) and changed the standard used to an older protocol with less max bandwidth (more on that here), this affected the SNR and it was increased from around 9dB (download) to around 30dB, after that I requested a new SpeedTest on my line, it took Ogero 3 months to do it! But shortly before I get the answer I changed the ADSL modem to TP-Link TD-W8901N which without any Standard modification was reporting good SNR numbers, I received a call from IDM few days later with a good news, my line now supports up to 4mbps! =D

Currently I'm enjoying the 2mbps, I'll apply for a plan change to 4mbps soon
23 days later
IDM throttling my 2mbps connection nearly all day long (to the point where its hard opening web pages and browsing images) and internet is only remotely usable 10pm - 9am
its limited to 50 gigs too, would have understood if it was the unlimited plan.
any idea what i should be telling customer support this time? AFAIK limited plans shouldn't be throttled. (not this bad at least)
Anthony2000 wroteIDM throttling my 2mbps connection nearly all day long (to the point where its hard opening web pages and browsing images) and internet is only remotely usable 10pm - 9am
its limited to 50 gigs too, would have understood if it was the unlimited plan.
any idea what i should be telling customer support this time? AFAIK limited plans shouldn't be throttled. (not this bad at least)
That's weird my connection have never been throttled and I have 2mb 50 gigs too, maybe its something else ? Tell the support that your internet is slow and you're having bad download speed... and see what they have to say.
6 days later
I m subscribed with IDM and i have a technicolor modem, and i was wondering how can i block a website or IP through the modem by filtering it. or is it only available through Parental control subscription ? Thanks
Hello, i recently subscribed to IDM, they sent me the modem it was a TP-LINK, and they sent the message that my internet is active now, but the problem is that the broadband light did not turn on yet, so i contacted the IDM support guy ( that was 17 days before this day) he said that i should wait so i waited 11 days then i recontacted them he said that the problem is from the central near me so i contacted a guy there he said he solved the problem but the broadband light did not turn on yet so i recontacted them and they said this is a problem from the central so any suggestions of what i should do??
Mom wroteHello, i recently subscribed to IDM, they sent me the modem it was a TP-LINK, and they sent the message that my internet is active now, but the problem is that the broadband light did not turn on yet, so i contacted the IDM support guy ( that was 17 days before this day) he said that i should wait so i waited 11 days then i recontacted them he said that the problem is from the central near me so i contacted a guy there he said he solved the problem but the broadband light did not turn on yet so i recontacted them and they said this is a problem from the central so any suggestions of what i should do??
Login to the Modem using the IP http://192.168.1.254 and check if the broadband username and password are configured
anayman_k7 wrote
Mom wroteHello, i recently subscribed to IDM, they sent me the modem it was a TP-LINK, and they sent the message that my internet is active now, but the problem is that the broadband light did not turn on yet, so i contacted the IDM support guy ( that was 17 days before this day) he said that i should wait so i waited 11 days then i recontacted them he said that the problem is from the central near me so i contacted a guy there he said he solved the problem but the broadband light did not turn on yet so i recontacted them and they said this is a problem from the central so any suggestions of what i should do??
Login to the Modem using the IP http://192.168.1.254 and check if the broadband username and password are configured
pppoe configuration is independent from dsl sync... the service should be enabled on his line to get synced then sign in with pppoe
So what should i do?...
Mom wroteSo what should i do?...
you should “ton2orlon mokhon bel telefonet” literally or go to their office and don’t leave until they give you a resolution
I did, called them many times, all they say is "we are doing our best , please wait..."
So finally I have internet now but I just want to ask if this is good.

Downstream Upstream
SNR Margin : 24.3 31.7 db

Line Attenuation : 53.5 38.1 db

Data Rate : 1024 255 kbps

Max Rate : 6736 1062 kbps

POWER: 15.4 10.9 dbm

CRC : 0 0
Mom wroteSo finally I have internet now but I just want to ask if this is good.

Downstream Upstream
SNR Margin : 24.3 31.7 db

Line Attenuation : 53.5 38.1 db

Data Rate : 1024 255 kbps

Max Rate : 6736 1062 kbps

POWER: 15.4 10.9 dbm

CRC : 0 0
yep fine... you should get 2048kbps down and 512kbps up... i don’t know why they only gave you 1024kbps down and 256kbps up
dav wrote
Mom wroteSo finally I have internet now but I just want to ask if this is good.

Downstream Upstream
SNR Margin : 24.3 31.7 db

Line Attenuation : 53.5 38.1 db

Data Rate : 1024 255 kbps

Max Rate : 6736 1062 kbps

POWER: 15.4 10.9 dbm

CRC : 0 0
yep fine... you should get 2048kbps down and 512kbps up... i don’t know why they only gave you 1024kbps down and 256kbps up
I know but here they only give 1mbps don't ask me why but we all have 1 mbps only, maybe it's bcz of the bad insfracture ( i think that's what they call it...)
Mom wrote
dav wrote
Mom wroteSo finally I have internet now but I just want to ask if this is good.

Downstream Upstream
SNR Margin : 24.3 31.7 db

Line Attenuation : 53.5 38.1 db

Data Rate : 1024 255 kbps

Max Rate : 6736 1062 kbps

POWER: 15.4 10.9 dbm

CRC : 0 0
yep fine... you should get 2048kbps down and 512kbps up... i don’t know why they only gave you 1024kbps down and 256kbps up
I know but here they only give 1mbps don't ask me why but we all have 1 mbps only, maybe it's bcz of the bad insfracture ( i think that's what they call it...)
you can get 2mbps/512kbps on this line..