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guys i canceled an order 3 weeks ago, i asked the supplier and he said that he refunded me, and when i check my transactions there is no sign of a refund, nor any pending authorization. anyone knows how the process of refunding works, and what should i do in my case.
PS: my card is from Bank Audi.
thank you
9 days later
DHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.
Sup3r wroteDHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.
What was the shipment? Was it big or just small stuff?
And, what are they going to offer a refund for?
For the shipping money, or for the price of the items?

Oh, wait a sec, you still did not pay any shipping money,
So the refund is the price of the money right?
How much is it?
AVOlio wrote
Sup3r wroteDHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.
What was the shipment? Was it big or just small stuff?
And, what are they going to offer a refund for?
For the shipping money, or for the price of the items?

Oh, wait a sec, you still did not pay any shipping money,
So the refund is the price of the money right?
How much is it?
it was samsung ssd 850 pro 512 gb
If a laptop costs 2400$ + 200 Shipping, any idea how much I should pay for customs + VAT on arrival? Thank you.
Sup3r wroteDHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.
Hey man, same thing happened with me. Shipment booked on 31-March-2015 to ship to Lebanon.
This is my first venture to attempt to make a future for myself.
I bought some lab equipment. Expensive stuff.
Now DHL tells me shipment is lost.
How often does that happen with DHL?
This money is critical for me, I can't spend money like that and not have return on it.
I am a poor man.
Been ordering with Aramex Shop and Ship for the past year, best service ever, and unlike the rest they DO NOT SCAM.

It's funny how most Lebanese stick to Borderlinx because it's free to sign up, even though you pay more per shipment, no tracking, shipment is slow compared to Aramex and of course the well known history of DHL Lebanon, biggest scammers and rippers.
m0ei wroteBeen ordering with Aramex Shop and Ship for the past year, best service ever, and unlike the rest they DO NOT SCAM.

It's funny how most Lebanese stick to Borderlinx because it's free to sign up, even though you pay more per shipment, no tracking, shipment is slow compared to Aramex and of course the well known history of DHL Lebanon, biggest scammers and rippers.
Not really, I shipped several times from Borderlinx and I can assure you they're reliable and their support is quite responsive.
I have both shopandship and Borderlinx account, but I always use and prefer Borderlinx because:
1- My Aramex address is in Springfield NY, there is always taxes added to my cart when i choose my aramex address, while all my shipment to Dayton OH are tax free.
2- Borderlinx consolidate your items and you ship them all together, while Aramex ship your items seperatly as soon as they arrive and you end up paying too much fees.
So to put my heart at ease, is this a singular event or shall we expect future disruptions in shipping and losing our sanctification as customers? I mean, it is not usual for air-freight to be misplaced as a whole since cargo storage and hangars and prohibited to general public and allow entry to only few staff members. Well, cargo can be temporarily misplaced not lost as in this case. Point-to-point cargo has nowhere to be other than in plane or in storage. Unless lost in Lebanon's customs storage before clearance. That area is loose, anything can happen. However, to be fair, I haven't had any incidences related to customs before and I do ship a lot.
Aly wroteI have both shopandship and Borderlinx account, but I always use and prefer Borderlinx because:
1- My Aramex address is in Springfield NY, there is always taxes added to my cart when i choose my aramex address, while all my shipment to Dayton OH are tax free.
2- Borderlinx consolidate your items and you ship them all together, while Aramex ship your items seperatly as soon as they arrive and you end up paying too much fees.

Aramex can send you the Airway bill proof, you can email it to Amazon for example and they'll refund you the tax. I've been doing it since forever.
First Online Shopping Experience:
I ordered a practice chanter once from Henderson Group Ltd from the US...product cost 96$, shipping was for 35$(Priority Mail International) , and the our lovely Lebanese Customs charged 40,000LL which was fair I guess but I mean there were meaningless things they charged me for in addition to the 10% VAT,.(I think I discarded the customs receipt). Overall, the process was decent and if I recall took 21-25 days in total.

Second:
After I had managed to setup a Paypal account using Entropay, I ordered a cheap 3$ phone repair toolkit on Ebay from Beijing China to try my new account. It was shipped for free using Standard International shipping. When I didn't receive my item after the 40 day marker, I contacted the seller (Chinese sellers have some kind of phobia regarding negative ratings) and demanded a refund (I am cheap) which he promptly agreed to on condition that I repay him once I receive it and the refund reached my Paypal account. I eventually checked my PO.Box after 3 months (LOL) and found the item (NO CUSTOMS FEES were charged) and eventually repaid the good lad.

Third
A day after ordering the item above, I ordered an HTC One X full screen for 30$ shipped for free using Standard International Shipping also from China...The item arrived about 38 days later, NO CUSTOM FEES where charged and the screen worked perfectly but I couldn't get to completely attach it to my phone so i took it to HTC Solutions where the guy laughed at the adhesive I used to hold the screen in place which was pretty decent. He eventually got it working perfectly, assembled the phone and applied a SHITTY adhesive. Less than 3 months later the screen got detached and the LCD cable tore :D

Fourth: Ordered some stuff from china and waiting for them to be delievered :D

Sorry for the excessive details XD you are free to contact me if you have any quesions !
10 days later
Update:

DHL found lost shipment and waived shipping charge as a token of good faith.
Volumetric was 66KG and estimated cost was 800+USD, weighted cost was 544USD which I didn't have to pay of course.

DHL honored the code of good business.
That is all I need from a good service.
@xdrone
The value of the item was 800$.
And the value of the shipping charges were 544$. And you didn't have to pay that anymore?
Just WoW. Im impressed.

But on the other hand..
I pity the employee of which they cut that amount from Hi salary xD.
AVOlio wrote@xdrone
The value of the item was 800$.
And the value of the shipping charges were 544$. And you didn't have to pay that anymore?
Just WoW. Im impressed.

But on the other hand..
I pity the employee of which they cut that amount from Hi salary .
I'm not surprised it's 544$ for shipping - 66KG of cargo is expensive.
AVOlio wrote@xdrone
The value of the item was 800$.
And the value of the shipping charges were 544$. And you didn't have to pay that anymore?
Just WoW. Im impressed.

But on the other hand..
I pity the employee of which they cut that amount from Hi salary .
Only in a dictatorship that would happen.
I hope that didn't end up this way.

BTW: items cost were 1500USD..
Electronic lab equipments.
End Result $22 starting price for every kilo then price drops gradually.
I estimated price per kilo would drop down to 12 as I kept adding items.
And that was what I ended up doing.
After items arrived here, and after DHL recalculated the weights, they informed me it was $544 shipping cost.

Only good experience I can gather from this matter would be that DHL and easyshop can be trusted to deliver.
Adding to the shipment lowers your $/KG shipping cost.
Most importantly, keep your budget to $1500 or lower, because any higher, customs have different rules for clearing your items, which means longer duration until delivery.
a month later
Hey guys, does anyone know what this means? Is the shipment at DHL hong kong? If so when will it arrive? Or it hasn't been picked up yet
Shipment information received
Tuesday, June 02, 2015 at 10:34
Origin Service Area:
HONG KONG - HONG KONG - HONG KONG
Destination Service Area:
BEIRUT - BEIRUT - LEBANON
I order from the USA.
Once I used FedEx, package had an invoice of 140$ - got 14$ tva
I also used USPS once and my order was shipped to LibanPost, it was worth 460$ but didnt see anything on it, no customs to pay.
I have an order to pick up tomorrow from LibanPost with USPS. Will give more info when I get it.
Weird.