Shipping from abroad (share your experience)

So i bought the HyperX Cloud II Gaming Headset for PC/PS4/Mobile - Red for 99.99$ from amazon through Borderlinx "sorry no pics"

ORDER PLACED Feb 21, 2015 "from amazon"
Delivered Feb 23, 2015 "to Borderlinx USA"
Package Release Feb 26, 2015 "through email to borderlinx"
Package arrived Mar 06, 2015 "to Lebanese airport"
Package Deliver Mar 07, 2015 "to my house"

Pros: *Fast delivery "to my house"
*Fast email reply
*The package had an air cushion supporting the item securely in place
Cons: *Release email "you can release on the site so why do i have to send again the purchase info on mail"
*The delivery cost is 68.38$ "which include 1.99$ customs overtime + 0.2$ customs overtime VAT ... WTF"

Overall: *The HyperXcloud II is worth the 100$ as a product but i feel ripped off when it exceeded the 150$
*The HyperXcloud II has only advantage over the first one which is the virtual 7.1 surround sound "which according to my ears WORKS by amplifying background sounds" but if you are not eager for this addition or the USB only plug option then the first one is better for you.

tt400 wroteWow, so you almost paid double for the product. Why did it take you three days to release the package? Also why did it take 11 days to get your package? It took me 3 days.

Well i didn't know what they meant by release and they were NOT clear in the email .. so the first time i sent them "i confirm the release" and by the time i checked again and corrected the email it was three days "i noticed them in the spam".

As for the delivery i have no idea why it took that much "also the tracking number was not working the whole time" but i called them on Mar 06, 2015 and they told me it is in the airport and they delivered it the next day.

I have a question: I have ordered some things from a website called banggood.com ( its reviews were very good), the problem is with the shipping address, i have forgotten to put what floor i live in and the name of the building ( i replaced the name of the building with an equivalent information which is the name of a shop in the building) the order already shipped so i can't change the address, and the order is untracked, so i don't know when will it arrive at libanpost to pick it up my self. Did this ever happen to anyone, and through your experience is there a way i can know that my items arrived to libanpost so i can go and get them myself?
PS: there is no phone number in my address also, they didn't put it.
thank you

A.L wroteI have a question: I have ordered some things from a website called banggood.com ( its reviews were very good), the problem is with the shipping address, i have forgotten to put what floor i live in and the name of the building ( i replaced the name of the building with an equivalent information which is the name of a shop in the building) the order already shipped so i can't change the address, and the order is untracked, so i don't know when will it arrive at libanpost to pick it up my self. Did this ever happen to anyone, and through your experience is there a way i can know that my items arrived to libanpost so i can go and get them myself?
PS: there is no phone number in my address also, they didn't put it.
thank you

Call them .. if they don't have your phone number most probably they will not deliver it to you and they will keep the package at their storage.

guys i canceled an order 3 weeks ago, i asked the supplier and he said that he refunded me, and when i check my transactions there is no sign of a refund, nor any pending authorization. anyone knows how the process of refunding works, and what should i do in my case.
PS: my card is from Bank Audi.
thank you

DHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.

Sup3r wroteDHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.

What was the shipment? Was it big or just small stuff?
And, what are they going to offer a refund for?
For the shipping money, or for the price of the items?

Oh, wait a sec, you still did not pay any shipping money,
So the refund is the price of the money right?
How much is it?

AVOlio wrote

Sup3r wroteDHL lost my shipment that was coming through borderLinx,and they offered a refund that is going to take 1 month for them to contact their insurance company. What a fu*ked up situation.

What was the shipment? Was it big or just small stuff?
And, what are they going to offer a refund for?
For the shipping money, or for the price of the items?

Oh, wait a sec, you still did not pay any shipping money,
So the refund is the price of the money right?
How much is it?

it was samsung ssd 850 pro 512 gb

If a laptop costs 2400$ + 200 Shipping, any idea how much I should pay for customs + VAT on arrival? Thank you.

Been ordering with Aramex Shop and Ship for the past year, best service ever, and unlike the rest they DO NOT SCAM.

It's funny how most Lebanese stick to Borderlinx because it's free to sign up, even though you pay more per shipment, no tracking, shipment is slow compared to Aramex and of course the well known history of DHL Lebanon, biggest scammers and rippers.

m0ei wroteBeen ordering with Aramex Shop and Ship for the past year, best service ever, and unlike the rest they DO NOT SCAM.

It's funny how most Lebanese stick to Borderlinx because it's free to sign up, even though you pay more per shipment, no tracking, shipment is slow compared to Aramex and of course the well known history of DHL Lebanon, biggest scammers and rippers.

Not really, I shipped several times from Borderlinx and I can assure you they're reliable and their support is quite responsive.

So to put my heart at ease, is this a singular event or shall we expect future disruptions in shipping and losing our sanctification as customers? I mean, it is not usual for air-freight to be misplaced as a whole since cargo storage and hangars and prohibited to general public and allow entry to only few staff members. Well, cargo can be temporarily misplaced not lost as in this case. Point-to-point cargo has nowhere to be other than in plane or in storage. Unless lost in Lebanon's customs storage before clearance. That area is loose, anything can happen. However, to be fair, I haven't had any incidences related to customs before and I do ship a lot.

Aly wroteI have both shopandship and Borderlinx account, but I always use and prefer Borderlinx because:
1- My Aramex address is in Springfield NY, there is always taxes added to my cart when i choose my aramex address, while all my shipment to Dayton OH are tax free.
2- Borderlinx consolidate your items and you ship them all together, while Aramex ship your items seperatly as soon as they arrive and you end up paying too much fees.

Aramex can send you the Airway bill proof, you can email it to Amazon for example and they'll refund you the tax. I've been doing it since forever.

First Online Shopping Experience:
I ordered a practice chanter once from Henderson Group Ltd from the US...product cost 96$, shipping was for 35$(Priority Mail International) , and the our lovely Lebanese Customs charged 40,000LL which was fair I guess but I mean there were meaningless things they charged me for in addition to the 10% VAT,.(I think I discarded the customs receipt). Overall, the process was decent and if I recall took 21-25 days in total.

Second:
After I had managed to setup a Paypal account using Entropay, I ordered a cheap 3$ phone repair toolkit on Ebay from Beijing China to try my new account. It was shipped for free using Standard International shipping. When I didn't receive my item after the 40 day marker, I contacted the seller (Chinese sellers have some kind of phobia regarding negative ratings) and demanded a refund (I am cheap) which he promptly agreed to on condition that I repay him once I receive it and the refund reached my Paypal account. I eventually checked my PO.Box after 3 months (LOL) and found the item (NO CUSTOMS FEES were charged) and eventually repaid the good lad.

Third
A day after ordering the item above, I ordered an HTC One X full screen for 30$ shipped for free using Standard International Shipping also from China...The item arrived about 38 days later, NO CUSTOM FEES where charged and the screen worked perfectly but I couldn't get to completely attach it to my phone so i took it to HTC Solutions where the guy laughed at the adhesive I used to hold the screen in place which was pretty decent. He eventually got it working perfectly, assembled the phone and applied a SHITTY adhesive. Less than 3 months later the screen got detached and the LCD cable tore :D

Fourth: Ordered some stuff from china and waiting for them to be delievered :D

Sorry for the excessive details XD you are free to contact me if you have any quesions !

Update:

DHL found lost shipment and waived shipping charge as a token of good faith.
Volumetric was 66KG and estimated cost was 800+USD, weighted cost was 544USD which I didn't have to pay of course.

DHL honored the code of good business.
That is all I need from a good service.

@xdrone
The value of the item was 800$.
And the value of the shipping charges were 544$. And you didn't have to pay that anymore?
Just WoW. Im impressed.

But on the other hand..
I pity the employee of which they cut that amount from Hi salary xD.

AVOlio wrote@xdrone
The value of the item was 800$.
And the value of the shipping charges were 544$. And you didn't have to pay that anymore?
Just WoW. Im impressed.

But on the other hand..
I pity the employee of which they cut that amount from Hi salary .

I'm not surprised it's 544$ for shipping - 66KG of cargo is expensive.