Feedback for WISE

darkredbbb wrote

m_zeid wrote why i have this very high ping?!!
http://www.speedtest.net/result/3650167315.png

I have had about the same speed, when I'm supposed to be upgraded to 2 mbps on the 2M55 plan. I used to have the 1M12 before the upgrade.
http://www.speedtest.net/result/3650761858.png
The WISE customer support tell me that I need to wait until I get my upgrade, which they have no idea when would happen...

On a side note, how was everyone's torrent speeds for the past week? I haven't been getting anything more than 3 kb/s on all of my downloads, even though they are popular torrents (200+ seeds on each.) I have a reason to believe that my Internet is being throttled by WISE themselves, even though I'm on a limited plan and barely past 50% of my usage.

yeah speed dropped like 30KB, but i was wondering why there is a big difference between us? anyhow...
yeah, i can't download torrents too, 0 KB, 0 seeders, 0 leachers and yes they are popular torrents of 2014 movie found on kat.ph

one more thing, browsing was more "snappy" now not especially facebook, too slow

I also noticed the slowdown for torrents this month, I have 2M45 plan but I still get the 0.90mbit speed (waiting for the upgrade) so my download speed should be minimum 100kb/sec, however with torrents even the very popular ones with a lot of seeders, my speed never gets past 5kb/sec, I tried port forwarding, changing my ip to a DMZ one, it did not change anything (just once I got full speed)
HOWEVER, I always get a speed of minimum 70kb/sec and it reaches sometimes the 90kb/sec or 100kb/sec as soon as I connect to my VPN and I tested this several times.
I called WISE asking them if they're throttling my bandwith for torrents and the staff told me that "akid ma bya3mlo hek chi", I didn't want to tell him about the vpn thing since I suppose he won't know what to reply but I think I'll email this to the support team.
What do you think?

Truepeace wroteI also noticed the slowdown for torrents this month, I have 2M45 plan but I still get the 0.90mbit speed (waiting for the upgrade) so my download speed should be minimum 100kb/sec, however with torrents even the very popular ones with a lot of seeders, my speed never gets past 5kb/sec, I tried port forwarding, changing my ip to a DMZ one, it did not change anything (just once I got full speed)
HOWEVER, I always get a speed of minimum 70kb/sec and it reaches sometimes the 90kb/sec or 100kb/sec as soon as I connect to my VPN and I tested this several times.
I called WISE asking them if they're throttling my bandwith for torrents and the staff told me that "akid ma bya3mlo hek chi", I didn't want to tell him about the vpn thing since I suppose he won't know what to reply but I think I'll email this to the support team.
What do you think?

I think that Wise is letting us down.
They are banning torrent protocol! even ogero didn't do that.

The first month of the upgrades now finished, and we got the quota, that was really awesome!
but still nothing regarding speed, and to make things worse they banned torrent

I hope things get fixed soon

m_zeid wrote

Truepeace wroteI also noticed the slowdown for torrents this month, I have 2M45 plan but I still get the 0.90mbit speed (waiting for the upgrade) so my download speed should be minimum 100kb/sec, however with torrents even the very popular ones with a lot of seeders, my speed never gets past 5kb/sec, I tried port forwarding, changing my ip to a DMZ one, it did not change anything (just once I got full speed)
HOWEVER, I always get a speed of minimum 70kb/sec and it reaches sometimes the 90kb/sec or 100kb/sec as soon as I connect to my VPN and I tested this several times.
I called WISE asking them if they're throttling my bandwith for torrents and the staff told me that "akid ma bya3mlo hek chi", I didn't want to tell him about the vpn thing since I suppose he won't know what to reply but I think I'll email this to the support team.
What do you think?

I think that Wise is letting us down.
They are banning torrent protocol! even ogero didn't do that.

The first month of the upgrades now finished, and we got the quota, that was really awesome!
but still nothing regarding speed, and to make things worse they banned torrent

I hope things get fixed soon

They're definitely throttling torrent downloads. I called the support again and they said that they're having trouble with torrent connections, hoping to fix it soon. But in all honesty I think they simply didn't manage to get the upgrade on bandwidth, at the same time promising customers with more GBs that they can't possibly provide at the moment. Or maybe that makes no sense and I'm just being paranoid.

Either ways, boo WISE, get your shit together. I can't see what else we could do at the moment but wait.

darkredbbb wrote

m_zeid wrote

Truepeace wroteI also noticed the slowdown for torrents this month, I have 2M45 plan but I still get the 0.90mbit speed (waiting for the upgrade) so my download speed should be minimum 100kb/sec, however with torrents even the very popular ones with a lot of seeders, my speed never gets past 5kb/sec, I tried port forwarding, changing my ip to a DMZ one, it did not change anything (just once I got full speed)
HOWEVER, I always get a speed of minimum 70kb/sec and it reaches sometimes the 90kb/sec or 100kb/sec as soon as I connect to my VPN and I tested this several times.
I called WISE asking them if they're throttling my bandwith for torrents and the staff told me that "akid ma bya3mlo hek chi", I didn't want to tell him about the vpn thing since I suppose he won't know what to reply but I think I'll email this to the support team.
What do you think?

I think that Wise is letting us down.
They are banning torrent protocol! even ogero didn't do that.

The first month of the upgrades now finished, and we got the quota, that was really awesome!
but still nothing regarding speed, and to make things worse they banned torrent

I hope things get fixed soon

They're definitely throttling torrent downloads. I called the support again and they said that they're having trouble with torrent connections, hoping to fix it soon. But in all honesty I think they simply didn't manage to get the upgrade on bandwidth, at the same time promising customers with more GBs that they can't possibly provide at the moment. Or maybe that makes no sense and I'm just being paranoid.

Either ways, boo WISE, get your shit together. I can't see what else we could do at the moment but wait.

yeah, we can't do anything but waiting.
But I think our connections, we the wise clients, are still better in shape than of other ISPs

@longbit
I don't know man, i got no plans, god help you :)
but here is the deal:
First I assure to you that things ARE getting better, browsing now is better, I don't know if you installed squid servers like before but anyway browsing is now good.
Second, I was little concerned why latency is high inside Lebanon! pinging to cedarcom's server in beirut (I'm in Tripoli) will be 120ms at it's best. I think it should be ~70ms max
Can we do something about this(connections and routing to other ISPs)? or this is a nation wide problem (infrastructure) and it's out of our control?
I don't care about their server on speedtest.net but wondering if this high latency exist between different users using diferent ISPs inside lebanon, which will affect our VoIP and gaming experience...
3rd, a big problem is stability regarding latency and speed, during the day I can achieve 70KB/s and sometimes 80 at its best, but after 9:00 pm it will reach as low as 40. I'll let the latency numbers after 9:00 pm for your imagination :)

finally, torrent. till this moment the problem still here. BTW some people only use torrent and don't provide HTTP downloads for others like Debian for example. I'm waiting to download the DVD iso :)

keep up the good job mate, hope for good news
take care

Torrents were working on the Wise box last night. 140-150 kB/s from 2.30 a.m till 7 a.m. Also I'm getting low pings to beirut server ( 59 ms now on speedtest) . And yes browsing speed is now way better and I'm able to stream youtube videos in 360p without buffering , even sometimes in 480p. Direct browser downloads improved too, downloading now at 100-120 kB/s without download accelerator. Good job @longbit :)

Hi longbit, sent you a pm
Thanks for your help

I PMed you, longbit. Honestly, this is not the first time Wise come up with something like that.

longbit wroteall members with torrent problems, send me your L numbers, we should not have such problem so i guess your case are isolated cases, need to look at them directly.

Alright, just sent you a PM as well.

@longbit Okay sent you a PM.
I also sent to the support team a recorded video showing that when I connect to my VPN I am able to reach the maximum download speed I have and they replied "we are checking it, yet there is no estimated time for the solution"

Support team is replying to people by saying "fi daghet 3al torrents"

and they expect us to take them seriously?

Guys, the torrent is not a way to know what you have speed! Certain peers or seeds tend to block certain IP address ranges or allow certain ranges. In that way, when you use VPN you might be registered to the allowed bulk of IPs that gives you higher download speed. If you want to download a big file and know your exact speed download any windows file for example directly from microsoft.com