TrollFatGuy wroteHello again guys.
I am a wise subscriber and so far I haven't had a problem with their service- kind of... Ever since the 2MBPS speed upgrade (remember that?) I have been calling wise 3 times a month to remind them that I want the upgrade. All they say is that they are contacting Ogero and that Ogero is not replying.
This month I have free, so I decided to get their unlimited 2MBPS plan in order to force the upgrade. (Note that I know that they will apply FUP but I needed the internet anyways) Just received the upgrade, and now I am stuck with a 1 MBPS plan with FUP and they are still messaging Ogero for my 2MBPS upgrade. Contacted both parties and they both throw the blame on each other. I am willing to waste a day going to their respective locations and talking with them in person if only I knew it can make a difference.
I know the best option is "go to Ogero", "all other ISP's suck" and all that, but more than 1 month without internet is an impossible task. Anyways, I am asking for advice, other than "Ogero ftw" and what not. Can I contact somebody else? Can I file an actual complaint? Can I talk to them in person and have a result?
Next month I am reverting back to 2MBPS 55GB (where I receive 1MBPS...) due to the fact that this just simply won't cut it. Thanks in advance and I appreciate all your replies.
Hello my friend,
We are in the same situation , since the 2mb upgrade Wise sucks. When i told them i want to stop the DSL, suddenly my speed get up from 1 to 2 mb hehe. I was told that my line can only hold 1 mb for almost a year, they were lying unfortunately.
I was being searching for many other solution to get internet even by satellite , in legal way supported by IDM ( upload line ) 1 mb dedicated unlimited cost 350$ (LOL)
Now I'm still with Wise searching for other internet options that really worth the changing.
I'm using now 2mb Unlimited , it's very bad,FUP is not even fair, at 3-4 am it reset to 2mb but with a speed curve that reach 0.5 mb at best after 2 gb at most. And it's very hard to use internet after that or to reach 3 gb per day
Ogero unlimited are not using FUP right now but sure they will do soon
I see only one option is to leave Lebanon, whenever you go, there will be a better internet :P