new_user wrote
Moudimadi wroteHello All, anyone living in dawhet aramoun taking from the cabinet after soussa restaurent the big one and having alot of disconnections in internet? They're barely giving the internet. They're saying fuel related. Any information about this? This problem is since like 3 weeks. Thank you
I am in that area and I'm having a terrible connection. The modem shows that the connection is up but actually there would be no connection. Its confusing because usually when there is no connection the modem shows that the connection is down. I thought there was a problem with my modem or some noise from my building cabling connections (interference or something like that). But according to what you are saying it seems I dnt have to do any debugging from my side.
I don't think there's a problem from your side. There is a problem in the cabinet im talking about. I'm calling ogero everyday. All they say is that they don't know when it will be fixed. They didn't give them date. They're just telling them day per day if the problem is solved or not. Till now it's not solved. Are you getting internet when electricity is on? On motor im sure you're not having internet. But when it's electricity are you getting internet? Today i talked to an engineer in Ogero. i told him that even if there is electricity i'm not having internet at home. He said there are these ports or dont know what that should be reset by ogero to get internet when there is electricity and he told me that he will tell the call centers about it. When they did reset the ports internet is working fine here. But i don't know when it will cut off suddenly. NB: This issue is since 3 weeks.
Moudimadi wrote
new_user wrote
Moudimadi wroteHello All, anyone living in dawhet aramoun taking from the cabinet after soussa restaurent the big one and having alot of disconnections in internet? They're barely giving the internet. They're saying fuel related. Any information about this? This problem is since like 3 weeks. Thank you
I am in that area and I'm having a terrible connection. The modem shows that the connection is up but actually there would be no connection. Its confusing because usually when there is no connection the modem shows that the connection is down. I thought there was a problem with my modem or some noise from my building cabling connections (interference or something like that). But according to what you are saying it seems I dnt have to do any debugging from my side.
I don't think there's a problem from your side. There is a problem in the cabinet im talking about. I'm calling ogero everyday. All they say is that they don't know when it will be fixed. They didn't give them date. They're just telling them day per day if the problem is solved or not. Till now it's not solved. Are you getting internet when electricity is on? On motor im sure you're not having internet. But when it's electricity are you getting internet? Today i talked to an engineer in Ogero. i told him that even if there is electricity i'm not having internet at home. He said there are these ports or dont know what that should be reset by ogero to get internet when there is electricity and he told me that he will tell the call centers about it. When they did reset the ports internet is working fine here. But i don't know when it will cut off suddenly. NB: This issue is since 3 weeks.
Hmmm based on your description im not sure we are talking about the same cabinet or the same issue. My issue apparently occurs less often then yours. It mainly occurs during peak hours. The internet disappears though the router shows that the connection is alive. Probably the server cannot handle congestion. And i always have internet connection when the electricity is out.
a month later
Hello,
I live in Amchit.
Ogero subscribers for years, it was always stable.
2 weeks ago till now the internet is very unstable.
It will go down several times per day like someone removed the telephone cable from the modem, and when it is up, the speed is very unstable, i have 4mbps unlimited. Before the issue, it was always 3.5 day/night but now, vary from 0.8 to 2.8 and very unstable when browsing the internet.
Called them multiple times, the answer is that they fixed some settings in the modem!!!

Anyone facing same issue? Thank you
it is usually due the attenuation or a very low SNR can cause issues what you need to do is make sure your filter is good, make sure you are on interleave and not fastpath make sure when you open your telephon line there is no noise turn off your modem unplug the adapter for 15 minutes and replug, turn off all your wifi devices and plug a lan cable into your laptop and do a speed test if the results are not achieved then it might be an electricity issue try to see if the problem persists on EDL and generators if it is the same then maybe you can ask them to change " marja3 " in the end you may use any of your neighbors DSL router to test it and see if the router is the issue itself.
ELIES wroteHello,
I live in Amchit.
Ogero subscribers for years, it was always stable.
2 weeks ago till now the internet is very unstable.
It will go down several times per day like someone removed the telephone cable from the modem, and when it is up, the speed is very unstable, i have 4mbps unlimited. Before the issue, it was always 3.5 day/night but now, vary from 0.8 to 2.8 and very unstable when browsing the internet.
Called them multiple times, the answer is that they fixed some settings in the modem!!!

Anyone facing same issue? Thank you
Idler wroteit is usually due the attenuation or a very low SNR can cause issues what you need to do is make sure your filter is good, make sure you are on interleave and not fastpath make sure when you open your telephon line there is no noise turn off your modem unplug the adapter for 15 minutes and replug, turn off all your wifi devices and plug a lan cable into your laptop and do a speed test if the results are not achieved then it might be an electricity issue try to see if the problem persists on EDL and generators if it is the same then maybe you can ask them to change " marja3 " in the end you may use any of your neighbors DSL router to test it and see if the router is the issue itself.
ELIES wroteHello,
I live in Amchit.
Ogero subscribers for years, it was always stable.
2 weeks ago till now the internet is very unstable.
It will go down several times per day like someone removed the telephone cable from the modem, and when it is up, the speed is very unstable, i have 4mbps unlimited. Before the issue, it was always 3.5 day/night but now, vary from 0.8 to 2.8 and very unstable when browsing the internet.
Called them multiple times, the answer is that they fixed some settings in the modem!!!

Anyone facing same issue? Thank you
Thanks for your info
Yesterday it was back to normal.
Today morning it was bad, afternoon back to normal, seems an issue with ogero servers
ELIES wrote
Idler wroteit is usually due the attenuation or a very low SNR can cause issues what you need to do is make sure your filter is good, make sure you are on interleave and not fastpath make sure when you open your telephon line there is no noise turn off your modem unplug the adapter for 15 minutes and replug, turn off all your wifi devices and plug a lan cable into your laptop and do a speed test if the results are not achieved then it might be an electricity issue try to see if the problem persists on EDL and generators if it is the same then maybe you can ask them to change " marja3 " in the end you may use any of your neighbors DSL router to test it and see if the router is the issue itself.
ELIES wroteHello,
I live in Amchit.
Ogero subscribers for years, it was always stable.
2 weeks ago till now the internet is very unstable.
It will go down several times per day like someone removed the telephone cable from the modem, and when it is up, the speed is very unstable, i have 4mbps unlimited. Before the issue, it was always 3.5 day/night but now, vary from 0.8 to 2.8 and very unstable when browsing the internet.
Called them multiple times, the answer is that they fixed some settings in the modem!!!

Anyone facing same issue? Thank you
Thanks for your info
Yesterday it was back to normal.
Today morning it was bad, afternoon back to normal, seems an issue with ogero servers
Check your SNR, it maybe due to noise or interference (someone is using LED lights, generator, etc..)
12 days later
i have a weird dsl issue that appears at about 2:30pm almost every single day where the connection becomes unstable (disconnect every roughly 30 minutes) and speed drops from ~13mbps to 4-5mbps

note: i have almost same dsl line stats (SNR, attenuation, etc) when it is unstable and when it is stable

ive emailed ogero like 4 times and they sent technicians 2 times and both insisted on coming early (before 2:30, when the issues start) and theyve been of no help
I have a question for Ogero ADSL customers,
How much is your latency in online games (EU) on average?
Is your ping stable or all over the place?
Does opening something like Instagram or Facebook on your phone while gaming make your latency jump up considerably, and cause you to lag?
karimo wrotei have a weird dsl issue that appears at about 2:30pm almost every single day where the connection becomes unstable (disconnect every roughly 30 minutes) and speed drops from ~13mbps to 4-5mbps

note: i have almost same dsl line stats (SNR, attenuation, etc) when it is unstable and when it is stable

ive emailed ogero like 4 times and they sent technicians 2 times and both insisted on coming early (before 2:30, when the issues start) and theyve been of no help
Me too, for years it was stable, but the instability of the cnx begins after the explosion of beirut.
I live in amsheet.
Even many of my friends and people that I know have the same issue, live in Mount Lebanon , the cnx goes down randomly during the day especially in weekend.
Called them multiple times, the answer was everything is fine.
stereotype wroteI have a question for Ogero ADSL customers,
How much is your latency in online games (EU) on average?
Is your ping stable or all over the place?
Does opening something like Instagram or Facebook on your phone while gaming make your latency jump up considerably, and cause you to lag?
Latency is somewhere in the late 60s usually sometimes in the late 80s. Facebook and Instagram causing lag depends on how much speed you have and if you are uploading something or not. Upload is too slow in Lebanon unless you have VDSL.
So a little over a month ago Ogero installed the fiber box in my building, and since then been asking them when/how I can get started on Twitter DMs, all they say is that they will activate when they can, whatever that means. They still havent given me a straight answer. Anyone know what I should do? Or perhaps what i should do to get them to begin?
@dio, welcome to the club, they installed the fiber box in my building like 4 months ago and every time i call them to apply, they tell me call us in a month. Last time i called they said call us in October...

Note: After Ogero installed the fiber box in my building, another fiber cable has been deployed as well (This is for the NON Ogero subscribers, maybe GDS)

Anyone has a clue why 2 cables have to be deployed (one for Ogero and one for other vendors)?
ironman wrote@dio, welcome to the club, they installed the fiber box in my building like 4 months ago and every time i call them to apply, they tell me call us in a month. Last time i called they said call us in October...

Note: After Ogero installed the fiber box in my building, another fiber cable has been deployed as well (This is for the NON Ogero subscribers, maybe GDS)

Anyone has a clue why 2 cables have to be deployed (one for Ogero and one for other vendors)?
That's weird. Thanks for the heads up.
vengeance666 wrote
stereotype wroteI have a question for Ogero ADSL customers,
How much is your latency in online games (EU) on average?
Is your ping stable or all over the place?
Does opening something like Instagram or Facebook on your phone while gaming make your latency jump up considerably, and cause you to lag?
Latency is somewhere in the late 60s usually sometimes in the late 80s. Facebook and Instagram causing lag depends on how much speed you have and if you are uploading something or not. Upload is too slow in Lebanon unless you have VDSL.
I ran a feasibility test on my line and it came up with 17 Mb as result, but I'm just trying to know if my latency will be low and stable if I ever decide to go with Ogero ADSL, I'm currently with Terranet and my ping is 100 at lowest and very unstable so if I load something like a YouTube video my ping shoots way up, and not to mention trying to download something while gaming.

On the other hand my friend has stable 70 ms at all time, and it doesn't go up even if people are downloading large files and updating games on his network while he's gaming, so I'm just confused.
8 days later
Does anyone know if Ogero is planning to extend the "double speed/ quota" beyond the month of September ?
DG wroteDoes anyone know if Ogero is planning to extend the "double speed/ quota" beyond the month of September ?
Well I don't "Know" but I can speculate that since they kept that rule for all of summer, when there's no schools at all, they'll keep it for the next coming months since school will start, corona is increasing, and online teaching will be back...
6 days later
Hello, I have the unlimited quota 4MB package;
And whenever I upload, the internet will turn to shit until the upload is done.
I can't browse nor do anything download-related.
It's been going for a while now but it's becoming more and more annoying.
Notes that video call/audio call doesn't affect it (I'm no network expert but it may be something related to TCP protocol since UDP is not causing the problem?)
Anyone facing the same issue?
scorz wroteHello, I have the unlimited quota 4MB package;
And whenever I upload, the internet will turn to shit until the upload is done.
I can't browse nor do anything download-related.
It's been going for a while now but it's becoming more and more annoying.
Notes that video call/audio call doesn't affect it (I'm no network expert but it may be something related to TCP protocol since UDP is not causing the problem?)
Anyone facing the same issue?
Upload is around 900kbit download is 4mbit. Upload is around 4 times slower than download.
vengeance666 wrote
scorz wroteHello, I have the unlimited quota 4MB package;
And whenever I upload, the internet will turn to shit until the upload is done.
I can't browse nor do anything download-related.
It's been going for a while now but it's becoming more and more annoying.
Notes that video call/audio call doesn't affect it (I'm no network expert but it may be something related to TCP protocol since UDP is not causing the problem?)
Anyone facing the same issue?
Upload is around 900kbit download is 4mbit. Upload is around 4 times slower than download.
I know, the problem is that when uploading the download is dead; ping when gaming goes up to 1second and can't even browse google.
scorz wrote
vengeance666 wrote
scorz wroteHello, I have the unlimited quota 4MB package;
And whenever I upload, the internet will turn to shit until the upload is done.
I can't browse nor do anything download-related.
It's been going for a while now but it's becoming more and more annoying.
Notes that video call/audio call doesn't affect it (I'm no network expert but it may be something related to TCP protocol since UDP is not causing the problem?)
Anyone facing the same issue?
Upload is around 900kbit download is 4mbit. Upload is around 4 times slower than download.
I know, the problem is that when uploading the download is dead; ping when gaming goes up to 1second and can't even browse google.
Everything you do requires both download and upload. Especially when gaming you can't have your upload being fully used and expect ping to stay in acceptable range. It's pretty normal I guess. Downloading also requires you to send requests and receive them, you're having problems sending these requests because your upload is capped to maximum. In my case if I'm downloading I can't upload properly. And well browsing requires uploading to an extent too. Check your snr margin and attenuation on your upload in the modem settings just to make sure there is no other problem lying in there but from where I see it it's mostly that your upload is too slow to handle more than one thing at a time.