DG wrote @xazbrat it's not a modem restart. The modem was still powered when this happened. Only the DSL and Internet leds went off for about 30 seconds.
This used to happen with my 6 years old thomson modem. It was resolved when I bought a new tp-link modem.

Also there is a spec in UPSes called "Transfer time". It is usually a small number of milliseconds. This tells how much time it takes the UPS to switch to battery power when the electricity goes off. The smaller this number is, the better. I believe that a large transfer time could sometimes cause problems similar to what you are facing.

You can see an example in the specs of this UPS
http://www.pceups.com/products/ups/line-interactive/m8
Thanks new_user but I should explain that the modem I am using is only 3 weeks old (Asus N16).
Moreover, if the issue was caused by the UPS' transfer time... wouldn't the modem have restarted ? In my case both the pc and modem remained. What happened was that the DSL / Broadband led went off exactly when the power was cut.

It's as if there was a loss of power at the CO or somewhere else along the line.
Seems like the golden age of Kriedieh is gone, he is no longer responding, Ogero twitter DM support is very scripted.
DG wroteThanks new_user but I should explain that the modem I am using is only 3 weeks old (Asus N16).
Moreover, if the issue was caused by the UPS' transfer time... wouldn't the modem have restarted ? In my case both the pc and modem remained. What happened was that the DSL / Broadband led went off exactly when the power was cut.

It's as if there was a loss of power at the CO or somewhere else along the line.
This screams for inductance issue, get your line away from electricity, its a standard comm. building code.
DG wroteThanks new_user but I should explain that the modem I am using is only 3 weeks old (Asus N16).
Moreover, if the issue was caused by the UPS' transfer time... wouldn't the modem have restarted ? In my case both the pc and modem remained. What happened was that the DSL / Broadband led went off exactly when the power was cut.

It's as if there was a loss of power at the CO or somewhere else along the line.
The same issue used to happen to my thomson router a lot, after a lot of trials i ended with the two suggestions, either the cabinet is out of power for short time when the edl goes off or a high noise is generated when edl goes off. Even i never had a call cut when the power goes off.
I changed the modem to vr-900 and i didnt noticed again, not sure if it is from ogero side or router side since ogero chanded the cabinets after few months to fttc.
Not to go into politics or out of the subject, but things aren't looking good for Ogero. Their CEO Imad Kraidiye is under investigation as well as 450 alleged illegal recruitments.
LifeEngineer wroteNot to go into politics or out of the subject, but things aren't looking good for Ogero. Their CEO Imad Kraidiye is under investigation as well as 450 alleged illegal recruitments.
I see, makes sense, there is no free lunch, I was surprised by their recent "good" customer service, which is not happening right now.
How long does it take to "change port"? They called me today to notify me that they changed the port, even though I requested this since yesterday, and my line stats suggests that they didn't, have to wait and see for stability.
Edit: Just asked them again, and the tech department said nothing was done and its not their fault, its the employee's fault, I'm speechless.
23 days later
Anyone with Ogero experiencing an increased/inconsistent ping tonight ?
15 days later
Hello,

I live in Adonis, Zouk Mosbeh. I'm with Sodetel on an open speed package with 150GB data limit. I'm not happy with my connection at all. It says the rate is around 4000 Kbps, but it certainly doesn't feel like it. I'm thinking of switching to Ogero.

Does anyone know if Ogero will provide a more stable connection in my area?

Downstream / Upstream
SNR Margin (0.1dB): 69 69
Attenuation (0.1dB): 470 330
Output Power (dBm): 17.5 12.0
Attainable Rate (Kbps): 5800 942
Rate (Kbps): 4091 742
D (interleave depth): 64 8
Delay (msec): 6.47 3.14
Data Counter: 1549572 185840

HEC Errors: 1234 0
OCD Errors: 0 0
LCD Errors: 0 0
CRC Errors: 202 0
FEC Errors: 2167731 7

Total ES 108 0

Total Frames 1549572 185840
dany wroteHello,

I live in Adonis, Zouk Mosbeh. I'm with Sodetel on an open speed package with 150GB data limit. I'm not happy with my connection at all. It says the rate is around 4000 Kbps, but it certainly doesn't feel like it. I'm thinking of switching to Ogero.

Does anyone know if Ogero will provide a more stable connection in my area?

Downstream / Upstream
SNR Margin (0.1dB): 69 69
Attenuation (0.1dB): 470 330
Output Power (dBm): 17.5 12.0
Attainable Rate (Kbps): 5800 942
Rate (Kbps): 4091 742
D (interleave depth): 64 8
Delay (msec): 6.47 3.14
Data Counter: 1549572 185840

HEC Errors: 1234 0
OCD Errors: 0 0
LCD Errors: 0 0
CRC Errors: 202 0
FEC Errors: 2167731 7

Total ES 108 0

Total Frames 1549572 185840
You have some serious issues on your line or you live far away from the central office
dany wroteHello,

I live in Adonis, Zouk Mosbeh. I'm with Sodetel on an open speed package with 150GB data limit. I'm not happy with my connection at all. It says the rate is around 4000 Kbps, but it certainly doesn't feel like it. I'm thinking of switching to Ogero.

Does anyone know if Ogero will provide a more stable connection in my area?

Downstream / Upstream
SNR Margin (0.1dB): 69 69
Attenuation (0.1dB): 470 330
Output Power (dBm): 17.5 12.0
Attainable Rate (Kbps): 5800 942
Rate (Kbps): 4091 742
D (interleave depth): 64 8
Delay (msec): 6.47 3.14
Data Counter: 1549572 185840

HEC Errors: 1234 0
OCD Errors: 0 0
LCD Errors: 0 0
CRC Errors: 202 0
FEC Errors: 2167731 7

Total ES 108 0

Total Frames 1549572 185840
to me, it looks like they have you capped at 4mb--double check and make sure that is indeed true. In any case, you see to be near the limit you could possible get as you seem to be nearly 3km away from centrale. Also, see what ogero's speed test gives you---at least it will give you a general idea what you will be getting.

Check out this calculator and see what it possible--your are close to it, but it won't hurt to check.
So I guess changing ISPs won't resolve my issues. If I do switch to Ogero, would they send someone to check my phone line connection first? Maybe they'll be able to do something about it, replace cables, etc...
xazbrat wrote
dany wroteHello,

I live in Adonis, Zouk Mosbeh. I'm with Sodetel on an open speed package with 150GB data limit. I'm not happy with my connection at all. It says the rate is around 4000 Kbps, but it certainly doesn't feel like it. I'm thinking of switching to Ogero.

Does anyone know if Ogero will provide a more stable connection in my area?

Downstream / Upstream
SNR Margin (0.1dB): 69 69
Attenuation (0.1dB): 470 330
Output Power (dBm): 17.5 12.0
Attainable Rate (Kbps): 5800 942
Rate (Kbps): 4091 742
D (interleave depth): 64 8
Delay (msec): 6.47 3.14
Data Counter: 1549572 185840

HEC Errors: 1234 0
OCD Errors: 0 0
LCD Errors: 0 0
CRC Errors: 202 0
FEC Errors: 2167731 7

Total ES 108 0

Total Frames 1549572 185840
to me, it looks like they have you capped at 4mb--double check and make sure that is indeed true. In any case, you see to be near the limit you could possible get as you seem to be nearly 3km away from centrale. Also, see what ogero's speed test gives you---at least it will give you a general idea what you will be getting.

Ogero speedtest says my max is 3mb.
And the SNR margin is always fluctuating.

Downstream Upstream
SNR Margin (0.1dB): 83 63
Attenuation (0.1dB): 470 330
Output Power (dBm): 19.5 12.0
Attainable Rate (Kbps): 6784 945
Rate (Kbps): 4095 745
D (interleave depth): 64 8
Delay (msec): 6.97 3.95
dany wroteAnd the SNR margin is always fluctuating.

Downstream Upstream
SNR Margin (0.1dB): 83 63
Attenuation (0.1dB): 470 330
Output Power (dBm): 19.5 12.0
Attainable Rate (Kbps): 6784 945
Rate (Kbps): 4095 745
D (interleave depth): 64 8
Delay (msec): 6.97 3.95
Could be caused by a lot of things, but not really too different ---if you can, tweak how you connect a bit and see if you can connect though a different modulation like ADSL 2, 2+ or G dmt. They may allow you to get better stability and/or speeds. If you have the option, uncheck the others and see if you can connect and see if you get any differences.
xazbrat wrote
dany wroteAnd the SNR margin is always fluctuating.

Downstream Upstream
SNR Margin (0.1dB): 83 63
Attenuation (0.1dB): 470 330
Output Power (dBm): 19.5 12.0
Attainable Rate (Kbps): 6784 945
Rate (Kbps): 4095 745
D (interleave depth): 64 8
Delay (msec): 6.97 3.95
Could be caused by a lot of things, but not really too different ---if you can, tweak how you connect a bit and see if you can connect though a different modulation like ADSL 2, 2+ or G dmt. They may allow you to get better stability and/or speeds. If you have the option, uncheck the others and see if you can connect and see if you get any differences.
All modulations are enabled, I guess it switches to the best performing during connect?

G.Dmt Enabled
G.Lite Enabled
G.Inp Enabled
T1.413 Enabled
ADSL2 Enabled
AnnexL Enabled
ADSL2+ Enabled
AnnexM Enabled
dany wrote
xazbrat wrote
dany wroteAnd the SNR margin is always fluctuating.

Downstream Upstream
SNR Margin (0.1dB): 83 63
Attenuation (0.1dB): 470 330
Output Power (dBm): 19.5 12.0
Attainable Rate (Kbps): 6784 945
Rate (Kbps): 4095 745
D (interleave depth): 64 8
Delay (msec): 6.97 3.95
Could be caused by a lot of things, but not really too different ---if you can, tweak how you connect a bit and see if you can connect though a different modulation like ADSL 2, 2+ or G dmt. They may allow you to get better stability and/or speeds. If you have the option, uncheck the others and see if you can connect and see if you get any differences.
All modulations are enabled, I guess it switches to the best performing during connect?

G.Dmt Enabled
G.Lite Enabled
G.Inp Enabled
T1.413 Enabled
ADSL2 Enabled
AnnexL Enabled
ADSL2+ Enabled
AnnexM Enabled
Just uncheck everything except for the one you want to test, and see if you connect, Check your connection, rinse, lather and repeat. I used to connect with ADSL2 and 2+, but now I am limited to g.dmt which I am fine with right now since I am on a 2mb unlimited connection. The other ones gave me theoretical higher speeds, but the snr margin was adversely affected and I did have some disconnects,
The best results came up using G.Dmt, but it reduced my rate to 3500 Kbps.

Downstream Upstream
SNR Margin (0.1dB): 135 120
Attenuation (0.1dB): 470 315
Output Power (dBm): 19.0 12.0
Attainable Rate (Kbps): 6624 1048
Rate (Kbps): 3520 736
D (interleave depth): 32 2
Delay (msec): 8.00 4.00
Still fluctuating though...

Downstream Upstream
SNR Margin (0.1dB): 81 110
Attenuation (0.1dB): 470 315
Output Power (dBm): 19.0 12.0
Attainable Rate (Kbps): 4756 1040
Rate (Kbps): 3520 736
D (interleave depth): 32 2
Delay (msec): 8.00 4.00