AVOlio wroteEven if you stay two months or three months without internet (I doubt it will take that long, the process nowadays is taking even less than a month) even if their support seems somehow shit, I'm telling you again, it is all worth it to switch to Ogero , you will cease to think about internet problems whatsoever anymore.
@kamalkh I don't know what happened with you and why do you think the modem wasn't configured properly.
I suggest to take it to minet El hosn branch to configure it, the process will take about 5 minutes + the waiting time of the line if there is any.
Thta is what i did, first they did not agree to do it on the spot. They sent it to dekwaneh central without anyone informing us to at least go pick it up. After several hundreds of calls. We got it from dekwaneh and it was either configured wrong or got the tplink virus as they claimed and needs to be reconfigurded after update.