anyone knows how to get a hold of the support for ogero??
Dial -1515 then follow the instruction to DSL Language 2, DSL 1, Report Problem 3

It wasn't working before because they were on strike
i went to CO a few weeks ago to upgrade my package from 4mbps 40G to OS 100GB. they said it would activate the first of this month but it is now october 2 and on ogero's website, my package still says 4mbps 40G. Has anyone had this issue before? is this normal for ogero to delay the upgrade?
maulader wrotei went to CO a few weeks ago to upgrade my package from 4mbps 40G to OS 100GB. they said it would activate the first of this month but it is now october 2 and on ogero's website, my package still says 4mbps 40G. Has anyone had this issue before? is this normal for ogero to delay the upgrade?
Send them a message on Twitter with your details and they'll help you out quickly.
maulader wrotei went to CO a few weeks ago to upgrade my package from 4mbps 40G to OS 100GB. they said it would activate the first of this month but it is now october 2 and on ogero's website, my package still says 4mbps 40G. Has anyone had this issue before? is this normal for ogero to delay the upgrade?
In my experience, it has taken them up to the 7th or 8th of the month to initiiate a new plan. I you don't get it by next Monday, call or go there and and get it sorted out.
Has anyone tried the VDSL option from ogero could help me with the below concerns:

1- Do they offer VDSL or VDSL2 ?
2- From where did you buy your VDSL modem ?
potato wroteHas anyone tried the VDSL option from ogero could help me with the below concerns:

1- Do they offer VDSL or VDSL2 ?
2- From where did you buy your VDSL modem ?
1-VDSL 2
2-I bought mine from top technologies in Dora, the official dealer of tp link.
Thanks @AVOlio could you possibly share which tp-link you brought, as i need to know if ordering one from abroad might be a better option and avoid tp-link brand.

Edit: Do you think this product is compatible ?

zyxel.com/products_services/VDSL2-Modem-P-871M/specifications

or this

dslshop.co.uk/uw/product_details.aspx?idProduct=272

or this

smartrg.com/sr505n

never mind brought this instead amazon.co.uk/gp/product/B013OXVA6M/ref=od_aui_detailpages00?ie=UTF8&psc=1 seems the best one for budget and requirements.
anyone having trouble connecting on G.DMT from chiah co?
hkbazzi wroteanyone having trouble connecting on G.DMT from chiah co?
i'm in Tarik al jedide and the number of crcs decreased dramatically these last 2 days(bir hassan co), anyone else noticing it too?
xazbrat wrote
maulader wrotei went to CO a few weeks ago to upgrade my package from 4mbps 40G to OS 100GB. they said it would activate the first of this month but it is now october 2 and on ogero's website, my package still says 4mbps 40G. Has anyone had this issue before? is this normal for ogero to delay the upgrade?
In my experience, it has taken them up to the 7th or 8th of the month to initiiate a new plan. I you don't get it by next Monday, call or go there and and get it sorted out.

just an update, I called them the next day and they said it re-rolls between 1st to 5th of each month. I got the 100 GB on my account yesterday, and tonight I just started receiving open speed.
I'm getting 10 Mbps at 2 km+ from CO. This exceeds my expectations by miles, i was told i wouldn't even get the 4 Mbps before the upgrade.
Ahmad Toutounji wrote
hkbazzi wroteanyone having trouble connecting on G.DMT from chiah co?
i'm in Tarik al jedide and the number of crcs decreased dramatically these last 2 days(bir hassan co), anyone else noticing it too?
i'm in dekwane.
G.DMT completely stopped working.
So i had to switch back to either multimode or adsl 2+, and now my connection keeps dropping randomly.
I called them right as one of the DC happened, they said that they see the issue and that it's the "transmission mode".


-------- DSL Information --------
DSL Driver Version: A2pD035m.d24c
DSL VPI/VCI: 0/35
DSL Status: Up
DSL Mode: ADSL_2plus
DSL UpStream Rate: 1023Kbps
DSL DownStream Rate: 11868Kbps

Down Up
DSL Noise Margin: 9.9 15.0
DSL Attenuation: 33.5 18.5
DSL Transmit Power: 18.7 12.3


Error log upon disconnection:
Time of DC - Oct 5 01:28:15
Connection back UP - Oct 5 01:29:32
Oct 5 01:29:32 pppd: Received valid IP address from server. Connection UP.
Oct 5 01:29:06 pppd: PPP: local ip (my ip), mask 255.255.255.255, dns (dns 1 dns 2)
Oct 5 01:29:06 pppd: PPP: ppp0 Connection Up.
Oct 5 01:29:06 pppd: PPP: User name and password authentication success.
Oct 5 01:29:06 pppd: PPP: LCP UP.
Oct 5 01:29:06 pppd: Connect: ppp0 <--> atm0...
Oct 5 01:29:06 pppd: PPP: PPP session established.
Oct 5 01:29:06 pppd: PPP: PPP server detected.
Oct 5 01:29:02 pppd: PPP: Start to connect ...
Oct 5 01:29:02 pppd: PPP: pppd 2.4.1 started by admin, uid 0
Oct 5 01:29:02 ssk: ->(ssk) dsl_link_up 1 eth_link_up 0
Oct 5 01:29:02 kernel: Line 0: ADSL link up, Bearer 0, us=1023, ds=11757
Oct 5 01:29:02 kernel: ->RJ11 state!
Oct 5 01:29:02 kernel: ADSL link up, Bearer 0, us=1023, ds=11757
Oct 5 01:29:02 ssk: -> RJ11 state!
Oct 5 01:29:01 kernel: Line 0: ADSL G.992 message exchange
Oct 5 01:29:01 kernel: ADSL G.992 message exchange
Oct 5 01:29:01 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:55 kernel: Line 0: ADSL G.992 channel analysis
Oct 5 01:28:55 kernel: ADSL G.992 channel analysis
Oct 5 01:28:55 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:51 kernel: Line 0: ADSL G.992 started
Oct 5 01:28:51 kernel: ADSL G.992 started
Oct 5 01:28:51 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:50 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:47 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:34 kernel: Line 0: xDSL G.994 training
Oct 5 01:28:34 kernel: ->RJ11 Training state!
Oct 5 01:28:34 kernel: ->dslWanSt=1, ethWanSt=0
Oct 5 01:28:34 kernel: ->detecting state!
Oct 5 01:28:34 kernel: xDSL G.994 training
Oct 5 01:28:34 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:33 kernel: Line 0: ADSL link down
Oct 5 01:28:33 kernel: ->disconnected state!
Oct 5 01:28:33 kernel: ->detecting state!
Oct 5 01:28:33 kernel: ->down-disconnected state!
Oct 5 01:28:33 kernel: ADSL link down
Oct 5 01:28:33 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:32 kernel: Line 0: ADSL G.992 message exchange
Oct 5 01:28:32 kernel: ADSL G.992 message exchange
Oct 5 01:28:32 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:26 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:26 kernel: Line 0: ADSL G.992 channel analysis
Oct 5 01:28:26 kernel: ADSL G.992 channel analysis
Oct 5 01:28:22 kernel: Line 0: ADSL G.992 started
Oct 5 01:28:22 kernel: Line 0: ADSL G.992 started
Oct 5 01:28:22 kernel: ADSL G.992 started
Oct 5 01:28:22 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:15 pppd: Clear IP addresses. PPP connection DOWN.
Oct 5 01:28:15 pppd: Clear IP addresses. Connection DOWN.
Oct 5 01:28:15 kernel: Line 0: xDSL G.994 training
Oct 5 01:28:15 kernel: ->RJ11 Training state!
Oct 5 01:28:15 kernel: ->dslWanSt=1, ethWanSt=0
Oct 5 01:28:15 kernel: ->detecting state!
Oct 5 01:28:15 kernel: xDSL G.994 training
Oct 5 01:28:15 kernel: Line 0: ADSL link down
Oct 5 01:28:15 kernel: ->disconnected state!
Oct 5 01:28:15 kernel: ->detecting state!
Oct 5 01:28:15 kernel: ->down-disconnected state!
Oct 5 01:28:15 kernel: ADSL link down
Oct 5 01:23:52 pppd: Received valid IP address from server. Connection UP
Anyone notices the problem from the error log?
I haven't been following up lately, but any updates regarding Ogero's new billing system? It was supposed to be active by the end of August. Thanks.
Chup wrote
Ahmad Toutounji wrote
hkbazzi wroteanyone having trouble connecting on G.DMT from chiah co?
i'm in Tarik al jedide and the number of crcs decreased dramatically these last 2 days(bir hassan co), anyone else noticing it too?
i'm in dekwane.
G.DMT completely stopped working.
So i had to switch back to either multimode or adsl 2+, and now my connection keeps dropping randomly.
I called them right as one of the DC happened, they said that they see the issue and that it's the "transmission mode".


-------- DSL Information --------
DSL Driver Version: A2pD035m.d24c
DSL VPI/VCI: 0/35
DSL Status: Up
DSL Mode: ADSL_2plus
DSL UpStream Rate: 1023Kbps
DSL DownStream Rate: 11868Kbps

Down Up
DSL Noise Margin: 9.9 15.0
DSL Attenuation: 33.5 18.5
DSL Transmit Power: 18.7 12.3


Error log upon disconnection:
Time of DC - Oct 5 01:28:15
Connection back UP - Oct 5 01:29:32
Oct 5 01:29:32 pppd: Received valid IP address from server. Connection UP.
Oct 5 01:29:06 pppd: PPP: local ip (my ip), mask 255.255.255.255, dns (dns 1 dns 2)
Oct 5 01:29:06 pppd: PPP: ppp0 Connection Up.
Oct 5 01:29:06 pppd: PPP: User name and password authentication success.
Oct 5 01:29:06 pppd: PPP: LCP UP.
Oct 5 01:29:06 pppd: Connect: ppp0 <--> atm0...
Oct 5 01:29:06 pppd: PPP: PPP session established.
Oct 5 01:29:06 pppd: PPP: PPP server detected.
Oct 5 01:29:02 pppd: PPP: Start to connect ...
Oct 5 01:29:02 pppd: PPP: pppd 2.4.1 started by admin, uid 0
Oct 5 01:29:02 ssk: ->(ssk) dsl_link_up 1 eth_link_up 0
Oct 5 01:29:02 kernel: Line 0: ADSL link up, Bearer 0, us=1023, ds=11757
Oct 5 01:29:02 kernel: ->RJ11 state!
Oct 5 01:29:02 kernel: ADSL link up, Bearer 0, us=1023, ds=11757
Oct 5 01:29:02 ssk: -> RJ11 state!
Oct 5 01:29:01 kernel: Line 0: ADSL G.992 message exchange
Oct 5 01:29:01 kernel: ADSL G.992 message exchange
Oct 5 01:29:01 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:55 kernel: Line 0: ADSL G.992 channel analysis
Oct 5 01:28:55 kernel: ADSL G.992 channel analysis
Oct 5 01:28:55 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:51 kernel: Line 0: ADSL G.992 started
Oct 5 01:28:51 kernel: ADSL G.992 started
Oct 5 01:28:51 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:50 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:47 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:34 kernel: Line 0: xDSL G.994 training
Oct 5 01:28:34 kernel: ->RJ11 Training state!
Oct 5 01:28:34 kernel: ->dslWanSt=1, ethWanSt=0
Oct 5 01:28:34 kernel: ->detecting state!
Oct 5 01:28:34 kernel: xDSL G.994 training
Oct 5 01:28:34 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:33 kernel: Line 0: ADSL link down
Oct 5 01:28:33 kernel: ->disconnected state!
Oct 5 01:28:33 kernel: ->detecting state!
Oct 5 01:28:33 kernel: ->down-disconnected state!
Oct 5 01:28:33 kernel: ADSL link down
Oct 5 01:28:33 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:32 kernel: Line 0: ADSL G.992 message exchange
Oct 5 01:28:32 kernel: ADSL G.992 message exchange
Oct 5 01:28:32 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:26 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:26 kernel: Line 0: ADSL G.992 channel analysis
Oct 5 01:28:26 kernel: ADSL G.992 channel analysis
Oct 5 01:28:22 kernel: Line 0: ADSL G.992 started
Oct 5 01:28:22 kernel: Line 0: ADSL G.992 started
Oct 5 01:28:22 kernel: ADSL G.992 started
Oct 5 01:28:22 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:21 ssk: ->(ssk) dsl_link_up 0 eth_link_up 0
Oct 5 01:28:15 pppd: Clear IP addresses. PPP connection DOWN.
Oct 5 01:28:15 pppd: Clear IP addresses. Connection DOWN.
Oct 5 01:28:15 kernel: Line 0: xDSL G.994 training
Oct 5 01:28:15 kernel: ->RJ11 Training state!
Oct 5 01:28:15 kernel: ->dslWanSt=1, ethWanSt=0
Oct 5 01:28:15 kernel: ->detecting state!
Oct 5 01:28:15 kernel: xDSL G.994 training
Oct 5 01:28:15 kernel: Line 0: ADSL link down
Oct 5 01:28:15 kernel: ->disconnected state!
Oct 5 01:28:15 kernel: ->detecting state!
Oct 5 01:28:15 kernel: ->down-disconnected state!
Oct 5 01:28:15 kernel: ADSL link down
Oct 5 01:23:52 pppd: Received valid IP address from server. Connection UP
Anyone notices the problem from the error log?
I have the exact same problem
My G.dmt was blocked 1-2 months ago and since then I also get random reboots now although my TP Link modem is new and tested on 2 different UPS. CRC errors are high as usual but it may be a line related problem.
Truepeace wroteMy G.dmt was blocked 1-2 months ago and since then I also get random reboots now although my TP Link modem is new and tested on 2 different UPS. CRC errors are high as usual but it may be a line related problem.
This was posted recently by Ogero's support:


Twitter.com/Ogerotelecom
James wroteانتشر مؤخراً فيروس بين أجهزة مودم قديمة من نوع
TP-LINK
، تم بالأغلب شراؤها من خارج مراكز أوجيرو، ما تسبب بتعطيل خدمة الانترنت.
Did anyone in bekaa region had a horrendous gaming night yesterday ? I'm talking about huge packet loss and I think I had to reboot my modem around 5 times in 6 hours.
Chup wrote
Truepeace wroteMy G.dmt was blocked 1-2 months ago and since then I also get random reboots now although my TP Link modem is new and tested on 2 different UPS. CRC errors are high as usual but it may be a line related problem.
This was posted recently by Ogero's support:


Twitter.com/Ogerotelecom
James wroteانتشر مؤخراً فيروس بين أجهزة مودم قديمة من نوع
TP-LINK
، تم بالأغلب شراؤها من خارج مراكز أوجيرو، ما تسبب بتعطيل خدمة الانترنت.
Good morning for them, this bug exist since 2014.
Bad they dont care about security at all :(
Proof: https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router
So that's why Sodetel told me to change my modem when I last called them (although my problem was not due to the modem). The funny thing is that I have a model that's not upgradable. I guess I'll change it when I get affected. But for now I'm keeping it for the SNR Margin tweaking feature.
They can easily prevent this attack by firewalling specific ports, but none of ISP's care about that seems.