nuclearcat wrote
elchebib wroteWhether it happens in other countries or not, the fact that they did not officially acknowledge the problem until now and on their facebook page, of all places, is baffling.

If I recall correctly, this has happened in the past and it doesn't seem that they learned from that. As @silentcontrol said, having a back up plan is vital is such a sector to keep things moving along smoothly or at least have basic services running in a decent way.

But given that the basic service is crap compared to other countries, they can not be compared.
They did informed all ISPs and sent letter faster than in average reporting such incidents in industry. Also traffic was rerouted automatically, so no blame at all on Ogero. Everybody knows if there is chance to criticize Ogero - i will do that, but i'm trying to be fair, and in this incident Ogero job done perfectly.
Such incidents happen very often everywhere, but Lebanon especially technically very vulnerable due geopolitics, because the only route it has for cables - over sea, and no way submarine cables can be laid close to south.

Thanks for the heads up and clearance about the issue. As you said, the whole geopolitics is screwed ip in this country.

And about the Ogero response, that is great if that how wuickly they reponsded.
Guys I just moved to Ogero from Terranet because Terranet s**** with their FUP. So I registered with them and they told me to go to Minet (?) el Hosn branch to give them my router so they configure. I told the lady but I know how to configure it if they give me the L number and password she said no and that I have to give it to them. So I gave them my TP LINK router today but what will they do with it? Just reset it and configure it themselves? Why didn't the lady accept to let me myself configure it...
I'm guessing she doesn't really know how to do it. Actually it's weird how we assume that the employee would know about this, perhaps she's just on reception and customer care, there are various departements.
I could be wrong.
They will reset it and basically enter your L number and pppoe password if memory serves well.
Correct me if I'm wrong, but doesn't Ogero also enter the "Mac Address" of your modem into their database so you can use it on their network ?
DG wroteCorrect me if I'm wrong, but doesn't Ogero also enter the "Mac Address" of your modem into their database so you can use it on their network ?
The guy I gave to the router removed first the router's anthenna and he gave it to me then he scanned the router's barcode at the back. But I am sure it's not related since I've already used this same modem at my uncle's house when his router needed a new adapter and I've already configured a new router at my friend's and he's with Ogero.
@TruePeace,

Ogero doesn't give you the LNumber's password, even if you call them
they even don't give you the router's Password management page by default (They give it to you, when you call them and tell them that you need it)

PS: they will take around a month to give you back the router.

And concerning the MacAddress yes they do, but you can bypass this restriction by doing a Mac Address Clone
@ironman
They can give you the Lnumber and password if you send them your latest phone bill and the owner's ID.
Yeah they are obliged to give me the router's username and password to configure my router as I wish and having them will give me access to the Lnumber and password.
I said in my previous post that I've already used this router to make my uncle's connection work but that router wasn't registered at ogero so I didn't need to clone any mac address and I don't know anything about that matter.
Has Ogero stopped giving public IP for ADSL?
@user Yes this has been the talk of the last 2 pages and they will work on it until the 28th of october...
Opps, my bad, hadn't noticed. At least it is not the new "normal" and work is being done.
but the best of all that is that they don't work during weekends and night shifts no 24/7 support:P
is anyone noticing considerable ping increase? ping to bbc.co.uk and google.com is >190ms
Ahmad Toutounji wroteis anyone noticing considerable ping increase? ping to bbc.co.uk and google.com is >190ms
yep, got 190-200ms in games when i usually have 100, iam connected to saida branch. what about you?
i'm on idm and my mig got high arround 200 since 1 hour ago