Internet in Lebanon - General Questions

Connection after 1AM is fine for me. Though still on 1mb with Cyberia wonder how long I have to wait for the upgrade, experiencing so packet loss too but the ping has improved by 10-15ms.

anyone know how much static ip address cost?

ISP, monthly package budget <$20 need unlimited nights without FUP and good ping. Who to get? (This internet will be used on summer basis only)

I'm getting 10kb/s after 12am now, is this just me or should I be weirded out?

Johnaudi wroteI'm getting 10kb/s after 12am now, is this just me or should I be weirded out?

same here, very high pings, low speed and some packet loss

Thats 30 GB not 3GB which is yes a lot since ur recharge. Anw 10KB/s is very low though.. did u try connecting the laptop directly to the modem through an Ethernet cable?

TechXero wroteHey guys,

I feel all your frustrations. Insider news say that E1s were not signed off to all Private ISPs yet. I, for one have been with IDM since Dialup days. Been a happy customer until now. Ever since the upgraded plans were activated, my connection has been as slow as Dialup up to 512kbps. I have the $50 plan which was 2mbps 20gb and now (Supposedly) 2mbps UNLIMITED.

I have yet to see anything upwards from the crappy 64~512kbps down from 2mbps night or day, before all this upgrade nonsense. I have no clue why all this is happening. All I know is that it's a conspiracy. I am now paying $50/month for a 64~512kbps unlimited connection when it's supposed to be 2mbps...

http://i.imgur.com/GEOCKBQ.png

I contacted IDM and they kept saying it was my modem, then no it's my cable, finally they blamed it on me downloading too much (3gb is too much?). I have since quit trying and currently living the dialup days all over again as you can see from pic below.

http://i.imgur.com/Z44LG8R.jpg

I have created a blog post about all of this but no idea if I am allowed to share here.

And I thought I'm the only one. DSL isn't available where I live (yes after 7 years) , so my ISP is a guy who buys lines from Cyberia (shows as transmog in speedtest) and yes my maximum speed is 50kb/s and the ping is really high. I don't even know what happened!

georgesmh wroteThats 30 GB not 3GB which is yes a lot since ur recharge. Anw 10KB/s is very low though.. did u try connecting the laptop directly to the modem through an Ethernet cable?

Maybe they're multiplying by 10 like another ISP. A user here experienced the same issue , he downloaded 700mb and they recorded 14gb...

I too have been with the IDM since the dial up days and i have the same complaint. However, the connection seems to be really good during the morning and afternoon, but it goes to hell starting at 10 pm till at least 1 am. Pings remain stable though. I asked them to switch me to the 4M 50 GB plan instead of the unlimited plan before July 1st and they did. I called tech support and they said FUP will only apply to the unlimited plans even though their website says otherwise. So if i had to take a guess I'd say you've been FUP'ed (tech support said the connection resets every 12 hours. IDM tech support also mentioned that you should stay between 1-2 GB per day at most. If you download excessively you will be FUP'ed for that day but if you continue on doing it for a few nights, the system will detect it and limit your connection for the whole month).

Very true but to be fair that's what they told me before the upgrade so i don't know if things have changed now.

Here is a reply from them when i emailed them last month. My connection goes below 1 mbps during peak hours! that's just ridiculous!


Dear Mr. Assaf,
Please note that your complaint below has been checked by our support team and that your problem is due to delay and slowness over browsing and streaming during peak time . Unfortunately, there is no estimated time when it will be solved since there are some procedures as well as technical measures with the ministry of telecommunication that cannot be fixed in just a press button, and that is the reason behind the delay in resolving this problem.
If the traffic is not your main concern regarding the 4096k-25GB plan, we do recommend to downgrade your account to get use of a reliable speedy connection .

Please accept our apology and be sure that we are doing our best to provide our customers the best service and the best image of the internet providers and that every negative fact or issue is always beyond our capacity.

We are sincerely sorry, that we cannot help this time.

Thank you for your understanding,
Yours in service,

I recommend you to call them, contact a manager or some high position, and yell the hell out to their faces about you changing ISP if your connection is not fixed, and telling them how much BS this is. (make sure you sound angry)

Since this is, for now, the only cure available in Lebanon.

andrew55 wroteVery true but to be fair that's what they told me before the upgrade so i don't know if things have changed now.

Here is a reply from them when i emailed them last month. My connection goes below 1 mbps during peak hours! that's just ridiculous!


Dear Mr. Assaf,
Please note that your complaint below has been checked by our support team and that your problem is due to delay and slowness over browsing and streaming during peak time . Unfortunately, there is no estimated time when it will be solved since there are some procedures as well as technical measures with the ministry of telecommunication that cannot be fixed in just a press button, and that is the reason behind the delay in resolving this problem.
If the traffic is not your main concern regarding the 4096k-25GB plan, we do recommend to downgrade your account to get use of a reliable speedy connection .

Please accept our apology and be sure that we are doing our best to provide our customers the best service and the best image of the internet providers and that every negative fact or issue is always beyond our capacity.

We are sincerely sorry, that we cannot help this time.

Thank you for your understanding,
Yours in service,

All smoke n mirrors. They don't have the bandwidth to supply for unlimited plans so they are forcing aggressive FUP on all those of us who use unlimited. And to add fuel to the fire, they FUP'ed limited plans too just in case someone wants to play hardball.

Someone here posted about a representative from sodetel telling a customer to change ISPs if he didn't like the fact they will be implementing their upgrade on August 1.. and you said shouting was a remedy right? lol...

Yes that's true.. but thing is you have to wait a month or two to change ISPs... that also is another problem...

andrew55 wroteSomeone here posted about a representative from sodetel telling a customer to change ISPs if he didn't like the fact they will be implementing their upgrade on August 1.. and you said shouting was a remedy right? lol...

All am saying is that if they can't provide unlimited without having to screw us, then don't. It's that simple.

On Monday am calling for the 200th time, only this time am calling customer care, if they don't fix this or at least postponing unlimited until they can provide it better am gonna switch plans to something worth its weight.

This is funny.. The voltage on our "ishtirak" goes down to 140 volts. My whole house is own voltage regulators (they even shut down sometimes! lmao). If a truck can withstand 2 tons of weight, a Lebanese will put 4 tons on it. What makes you think ISPs are any different? do we even have a choice? maybe ogero.. but i don't know yet whether their systems will withstand the upgrade b/c they haven't upgraded anyone's speed yet (just the GB cap!)