m_zeid wroteToday my sister and I went to the CO so they configure her new tp-link router and she took the old linksys wag160nv2 router just in case they ask for it (they shouldn't though).
at first the employee said: what the problem?
i told him, then he went this one (linksys) is better than the other, i told him that we know but linksys is broken.
he plugged it in and said there is no problem, i tried to explain to him that it has many problems and probably some IC's are loose, it randomly reboots, and sometimes will freeze, or things will work and other will not....
he said no there is nothing wrong!
my sister mentioned the new plans and prices, and we said that we will get the 8mbps one and he was like: no the 4mbps is enough, don't get that, you should not get that... and eventually didn't answer her question (i forgot what was it).
and finally, i asked to at least give us the admin/password of the router. he said no you will mess it up and i said it's ok i do it all the time, but he insisted no you will reset it by default, i told him i will not and i finished my BS in telecom and CCNA ( i was kinda pissed of) then he said still you can reset it by mistake, and then he picked the phone "to call beirut" but then hanged it in moments and said:"you know what? here is my phone number and call me tomorrow to give it to you"
I don't know what you think, but i believe that ogero's service can't be worse!
we wasted like 1 hour, he helped us in nothing!
that is why i'm with Wise, and i'm glad for that, their support and pre/post services are awesome!
i just wanted to tell my story, plz forgive me if spamming the thread
any ideas on how to get the username/password of the router?
Customer service is a hit and miss, in Lebanon it's more of a miss, looks like you met Ogero's biggest jerk i'm surprised you didn't snap his neck. Anyway my cousin got his modem login info from Ogero by calling and telling them he needs to do port forwarding and he got the info without any issue, i told him to make up this lie otherwise they'll drag it on and it worked. I got mine from TerraNet after threatening on day one to switch to another ISP and go to their office to take my money back, sadly in this country sometimes you have to be rude to get your rights or give the employees the impression that you know their superior because the minute they sense you are more qualified to do their job than they are they'll give you the hardest time of your life.