Internet in Lebanon - General Questions

Kareem wrote

TheLebGeek wrote

Kareem wroteOgero came to my apartment, they run their tests and they came to a different conclusion this time. The problem was NOT from my side. It's not the copper wire ( actually they couldn't blame the copper wires this time as I changed almost every cable - yes too much work )

So they left saying that there is a problem in the C.O and that they will "fix" / work on it Monday....

They said bandwidth limit coming from the DSLAM is 9Mbps and it should be much higher BUT they have no idea why.

Hey, which C.O is it? I have a similar problem, my internet connection keeps disconnecting and it is very unstable. Sometimes the internet would cut and connect then cut again directly making the internet unusable. I contacted ogero several times, and each time they reply to check my internal cables, which I am sure now that they are fine. So what can i do to solve my problem? Any suggestions? Here are my line stats if it helps :)
http://i.imgur.com/mtSCMPS.png

Looking at your stats, they're excellent compared to mine... very low attenuation but attainable rate should be much higher.

I'm starting to think that they are doing some dirty SNR limitation but I have no clue if it's possible.

If you notice, we both have the same SNR Margin between 10 and 11 dB which will not make it possible to sync at more than 8 Mbps.


Edit :

yay CRC / HEC errors everywhere now....

https://i.gyazo.com/420171c0b9e6b3c51287fa4c4819eb15.png

I think they can implement some SNR limitation. My ISP support was able to lower and increase the SNR margin at will then lock it..

Kareem wrote

TheLebGeek wrote

Kareem wroteOgero came to my apartment, they run their tests and they came to a different conclusion this time. The problem was NOT from my side. It's not the copper wire ( actually they couldn't blame the copper wires this time as I changed almost every cable - yes too much work )

So they left saying that there is a problem in the C.O and that they will "fix" / work on it Monday....

They said bandwidth limit coming from the DSLAM is 9Mbps and it should be much higher BUT they have no idea why.

Hey, which C.O is it? I have a similar problem, my internet connection keeps disconnecting and it is very unstable. Sometimes the internet would cut and connect then cut again directly making the internet unusable. I contacted ogero several times, and each time they reply to check my internal cables, which I am sure now that they are fine. So what can i do to solve my problem? Any suggestions? Here are my line stats if it helps :)
http://i.imgur.com/mtSCMPS.png

Looking at your stats, they're excellent compared to mine... very low attenuation but attainable rate should be much higher.

I'm starting to think that they are doing some dirty SNR limitation but I have no clue if it's possible.

If you notice, we both have the same SNR Margin between 10 and 11 dB which will not make it possible to sync at more than 8 Mbps.


Edit :

yay CRC / HEC errors everywhere now....

https://i.gyazo.com/420171c0b9e6b3c51287fa4c4819eb15.png

Is this a Thomson modem? If so, how come it shows the max rate?

Mylo89 wrote

Kareem wrote

TheLebGeek wrote
Hey, which C.O is it? I have a similar problem, my internet connection keeps disconnecting and it is very unstable. Sometimes the internet would cut and connect then cut again directly making the internet unusable. I contacted ogero several times, and each time they reply to check my internal cables, which I am sure now that they are fine. So what can i do to solve my problem? Any suggestions? Here are my line stats if it helps :)
http://i.imgur.com/mtSCMPS.png

Looking at your stats, they're excellent compared to mine... very low attenuation but attainable rate should be much higher.

I'm starting to think that they are doing some dirty SNR limitation but I have no clue if it's possible.

If you notice, we both have the same SNR Margin between 10 and 11 dB which will not make it possible to sync at more than 8 Mbps.


Edit :

yay CRC / HEC errors everywhere now....

https://i.gyazo.com/420171c0b9e6b3c51287fa4c4819eb15.png

Is this a Thomson modem? If so, how come it shows the max rate?

You press on " Detail " and you get all info

Kareem wrote

Mylo89 wrote

Kareem wrote
Looking at your stats, they're excellent compared to mine... very low attenuation but attainable rate should be much higher.

I'm starting to think that they are doing some dirty SNR limitation but I have no clue if it's possible.

If you notice, we both have the same SNR Margin between 10 and 11 dB which will not make it possible to sync at more than 8 Mbps.


Edit :

yay CRC / HEC errors everywhere now....

https://i.gyazo.com/420171c0b9e6b3c51287fa4c4819eb15.png

Is this a Thomson modem? If so, how come it shows the max rate?

You press on " Detail " and you get all info

https://i.gyazo.com/c8e01f8feea7ec21838a69016590c518.png

Uptime: 0 days, 3:03:31

DSL Type: ANSI T1.413

Bandwidth (Up/Down) [kbps/kbps]: 896 / 4.096

Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00

Output Power (Up/Down) [dBm]: 12,0 / 17,5

Line Attenuation (Up/Down) [dB]: 23,0 / 40,0

SN Margin (Up/Down) [dB]: 10,0 / 13,5

Vendor ID (Local/Remote): TMMB /

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 2.604

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0

Kareem wrote

Mylo89 wrote

Kareem wrote
Looking at your stats, they're excellent compared to mine... very low attenuation but attainable rate should be much higher.

I'm starting to think that they are doing some dirty SNR limitation but I have no clue if it's possible.

If you notice, we both have the same SNR Margin between 10 and 11 dB which will not make it possible to sync at more than 8 Mbps.


Edit :

yay CRC / HEC errors everywhere now....

https://i.gyazo.com/420171c0b9e6b3c51287fa4c4819eb15.png

Is this a Thomson modem? If so, how come it shows the max rate?

You press on " Detail " and you get all info

https://i.gyazo.com/c8e01f8feea7ec21838a69016590c518.png

you should be getting at least 14mb download , there seems to be noise on your internal lines

Kareem wrote

Ahmad Toutounji wrote

Kareem wrote

You press on " Detail " and you get all info

https://i.gyazo.com/c8e01f8feea7ec21838a69016590c518.png

you should be getting at least 14mb download , there seems to be noise on your internal lines

Not really. Attenuation is good. The problem as explained earlier is from Ogero side. I bet they're limiting the power output of SNR somehow.

@Ayman : where do you live ?

I was talking about snr, it's low

Guys, is this normal?

Kareem wrote

Ahmad Toutounji wrote

Kareem wrote

You press on " Detail " and you get all info

https://i.gyazo.com/c8e01f8feea7ec21838a69016590c518.png

you should be getting at least 14mb download , there seems to be noise on your internal lines

Not really. Attenuation is good. The problem as explained earlier is from Ogero side. I bet they're limiting the power output of SNR somehow.


@Ayman : where do you live ?

Please can you clarify how a thomson modem can show max rate?

Mylo89 wrote

Kareem wrote

Ahmad Toutounji wrote you should be getting at least 14mb download , there seems to be noise on your internal lines

Not really. Attenuation is good. The problem as explained earlier is from Ogero side. I bet they're limiting the power output of SNR somehow.


@Ayman : where do you live ?

Please can you clarify how a thomson modem can show max rate?

Newer/modded firmware maybe?

Ahmad Toutounji wrote

Mylo89 wrote

Kareem wrote
Not really. Attenuation is good. The problem as explained earlier is from Ogero side. I bet they're limiting the power output of SNR somehow.


@Ayman : where do you live ?

Please can you clarify how a thomson modem can show max rate?

Newer/modded firmware maybe?

Product Name: TG585 v7

Software Release: 7.4.4.7

this is my own

Mylo89 wrote

Ahmad Toutounji wrote

Mylo89 wrote
Please can you clarify how a thomson modem can show max rate?

Newer/modded firmware maybe?

Product Name: TG585 v7

Software Release: 7.4.4.7

this is my own

I have the Sodetel Technicolor TG582n modem, stats page looks identical but no max rate.

It's the TG585 V8

Kareem wroteIt's the TG585 V8

ok thanks, do you advice me to change internal wiring or it will not have a reasonable difference?

I live in rouche , 500 m from ras beirut central
Max rate shows 19mb , actual rate is 12mb
Down. Up
Snr 15.8. 11
Line atten. 12.1. 11.2
Actual rate. 12.8mb. 0.95
Max rate 19mb. 0.95
Crc. 1148. 46
What's the prb why cant i get higher speeds

Ahmad Toutounji wrote

Kareem wrote

Ahmad Toutounji wrote you should be getting at least 14mb download , there seems to be noise on your internal lines

Not really. Attenuation is good. The problem as explained earlier is from Ogero side. I bet they're limiting the power output of SNR somehow.

@Ayman : where do you live ?

I was talking about snr, it's low

It's not SNR, it's SNR MARGIN which is a different story. Out aim is to lower the SNR MARGIN as much as we can so that we can achieve maximum throughput without resyncs

AymanS wroteI live in rouche , 500 m from ras beirut central
Max rate shows 19mb , actual rate is 12mb
Down. Up
Snr 15.8. 11
Line atten. 12.1. 11.2
Actual rate. 12.8mb. 0.95
Max rate 19mb. 0.95
Crc. 1148. 46
What's the prb why cant i get higher speeds

Because your SNR Margin is probably very high. The lower the SNR Margin, the higher the actual rate.

Basically most ISPs outside lebanon have SNR marging around 6-9 dB. Below 6 dB you will start experiencing disconnections.

If I were you, I would reduce the SNR marging to 6.8 dB ( -9 dB ) I bet you'll get 16 Mbps easily.