Lebscream wrotefeedback ... so suck this 2 weeks it worked 1 day only as a good internet and other days so bad if this site take like 40 secs to open or more and hayda el site has no load at all . good job VISP !!!
Resellers arent the most honest people arount, and sometimes they just have no idea whats happening, someone installed the system for them and they only know how to collect payments.
Lebscream, if youre paying directly to VISP, then your connection is VISP. If youre paying to Mr. XX then your connection is MR. XX and it is his problem to get you a good connection, and to find a good provider if VISP is not good like he says.
crazy,rolf if the problem From my resseler or something how it work @ morning tell 4 , 5 pm then after it become so slow sites , msn and WoW everything change ka2no tghayaret el internet kela hehhe
Well ,even u are from reseller, still VISP sometimes can help.
Simple Lebscream. Your reseller have installed hardware that is not sufficient for the number of user that he manage (actually all reseller do that^^).
Think about it, morning people go to work/school 4-5 pm is when people come back from work/school. Your provider lack the hardware, that could be one of the reason. Don't know about his configuration of the network.
Especially because many resellers use chinese made wireless (obsolete maybe 8 years ago), which affected by interference a lot.
is there a way to get direct internet from visp ?
teodorgeorgiev wroteBUT -> THE MAJORITY OF THE SMART LEBANESE ... HAVE LEFT LEBANON in the past few years.
I would like to state that the quoted is relatively untrue.
Lebscream wroteis there a way to get direct internet from visp ?

 yes please...
sadly i couldn't find an answer on visp.net.lb, the website has many shortcomings >< hope nuc will put some pressure on boss to force update :p
13 days later
just for VISP users guys are u facing really slow internet from like 6pm+ i tried 3 resselers in place i live all same :S any other VISP client facing this issue
and yah i submit ticket 2 times on VISP customer page no reply ...
ticket id?

internet should be perfect at last 3 evenings... if there is no link problems to reseller and it is not another sub-ISP
Almost direct connection is for users who have @visp.net.lb at the end. So username looks like user@visp.net.lb .
Our installations now is suspended, because of new regulations, and we are waiting for DSL. As soon as we run it, it will be easier to run service directly from VISP.
hey nuclear i dont know my ticket ID i submit my issue in https://customer.visp.net.lb/_cabinet/support.php and i dont really know if my resseller has a problem but all i know i tried VISP internet with 3 different resselers and i notice after 6pm internet going so slow anyway i can give u my account by email and if u can check up for me i will be really thanks ..
nuclearcat wroteOur installations now is suspended, because of new regulations, and we are waiting for DSL. As soon as we run it, it will be easier to run service directly from VISP.
So what are exactly those new regulations :p? And how long this wait is going to be :p?

So basically you're telling me, VISP is great but resellers sucks, and you can only subscribe to us thru resellers, excuse me but i find that this is a weird logic... well maybe some more insight on the topic can clear things up...
14 days later
nuclear, regarding your anti-worm solution, i would really like to have that as an extra security.
I have avira antivirus free, malwarebytes anti-malware, yet i would really appreciate a double check from the network like what you did, especially since a worm can infect very low level and stay undetected by antivirus.
One other problem with antivirus is that u sometimes tend to be reckless. For example a coworker said his usb stick is infected. Knowing that i have antivirus I said well put it in my laptop and well remove the virus :)...
Now antivirus did not detect anything, but they were some weird hidden files!
So now Im scratching my head and wondering if i have been infected... If i didnt have an antivirus installed i wouldnt have taken this risk...
From like a month tell now i rare have fair internet @ day or night squid keep going down keep getting dc pppoe connect even reply from dns connection go not slow it something even more then slow don't know how to describe it maybe you guys have a good description. anyway i sumbit like 3 tickets tell now and i got no answer even i know the answer already your reseller have link problems blablabla .... even i said before my account not from bandwidth ( i mean my reseller his accounts direct from VISP ) and even i said like 10 or 15 times i have 2 different resellers in my house 2 different links . nuclear mate easy believe it is so easy just you can tell me we have huge ammount of users and our internet can't handle all those users so of this we are facing slow internet lately i can understand this and stop asking and asking... anyway as someone from here told me before solve this problem and get Ogero(dsl) it is maybe not so good for WoW but at least i can be 99% sure i wont dc 10 25 times/day and more
Give the support a break, they receive tens of phone calls from angry customers every day, and they have no patience for someone who doesnt understand a straightforward answer. Granted, they are not the most polite people around, but pick the most polite person on earth, put them as support in an ISP, and send them 3 times the same ticket, they will ignore you.
Anyway this is a technical business. If you want to prove something you have to give technical data showing that it is right.
I was angry at you for being so stubborn, but i have to say, the whole reseller scheme is weird, who has the responsibility in such cases?
Normally a reseller takes the connection from the ISP, then distributes it among customers. But in this case it seems the PPOE connection is direct between you and VISP, yet the equipment is probably reseller equipment, so like they say in arabic, day3a el tasse. It is not clear where VISPs responsibility ends and the resellers responsibility begins...It is also possibly due to the bad weather we had lately.
But in this case just revert to common sense... the person you are paying is responsible for providing you with the service.
Cant you just scrap the 2 connections, and get a DSL or something direct from an ISP? It is much more stable.
rolf dude dont get angry @ me believe me am already angry alot ... and i wish i can get direct dsl from VISP ..
Why cant u get ADSL at your home?
And since youre so angry with VISP, why do you want to get DSL from them??
because i like there conection when it work :) and i want to try DSL from them maybe they wont have problems same wireless dont know